Carl Burger Dodge Chrysler Jeep RAM World

As a follow up to my review on May 31st, after posting the negative review of my experience, the dealership stopped all correspondence. I attempted to contact then about several issues but no one would the negative review of my experience, the dealership stopped all correspondence. I attempted to contact then about several issues but no one would respond, the salesman, finance man even the sales manager and the dealer general manager. They all just washed their hands of the whole thing. The dealer wound up being so petty about it that they never even sent the paperwork in to Chrysler regarding the 3 oil changes they promised. They never even tried to address the issues or resolve them. I decided to drop the extended warrantee after learning I could buy the exact same policy for less than half the price and it would be thru Chrysler, not the outside insurer they placed it with. I could not get the dealer to respond so the insurer had to step in to get them to final the paperwork. I'm sure if the owners of the dealership knew about these type of situations they would deal with them differently, the big problem is you can't find them to contact them. More

Great and profesional and very heart warming,even after another salesman took a sale from Brandon,he kept his cool,and continue to give me others options, Not very profesional to do that among salesman,th another salesman took a sale from Brandon,he kept his cool,and continue to give me others options, Not very profesional to do that among salesman,they must respect and wait until the vehicle is available to deal with another customer,Brandon was very profesional,very pleased to have work with him. More

Great customer service. Treat you like family and make you feel like home. Willing to work with you. Treat you like family and make you feel like home. Willing to work with you. More

Walked in got exactly what I wanted Sam was a great person to deal with biker guy in the office cool too def will come back and do all my service here appreciate the help guys. person to deal with biker guy in the office cool too def will come back and do all my service here appreciate the help guys. More

Absolutely the worst customer service that I have ever had! My service advisor (Gabe) looked me in the eye, shook my hand and lied to my face on multiple occasions. I would not recommend having your veh had! My service advisor (Gabe) looked me in the eye, shook my hand and lied to my face on multiple occasions. I would not recommend having your vehicle serviced at this location. More

Fantastic sales team, I really like to work with them, I will comeback for my next Van. will comeback for my next Van. More

Huge shoutout to Brandon for helping me fall in love with my Jeep Wrangler 4xe. Brandon told us how he has been a part of the dealership for 9 years and it truly showed! Every question I had about the vehicl my Jeep Wrangler 4xe. Brandon told us how he has been a part of the dealership for 9 years and it truly showed! Every question I had about the vehicle he was able to answer in full detail. I had been to other dealerships where the salesman didn’t know much about the vehicle but this was far from the case. You can tell they are all invested into the brand and the experience of owning a Jeep. A pleasant and easy experience from beginning to end. Thank you so much Brandon and everyone at Carl Burger CDJR!! I love my new car (: More

Everybody at dodge is great, Hilario was very welcoming and knowledgeable on all the cars. and knowledgeable on all the cars. More

I can't thank Gary Thiem, Preston Skinner and Brian Hackenberg enough for their services in getting me out of my old truck and into my dream truck. My old truck was a xxx 2015 RAM Ecodiesel that was a Hackenberg enough for their services in getting me out of my old truck and into my dream truck. My old truck was a xxx 2015 RAM Ecodiesel that was a never-ending nightmare from Carmax. When they heard everything I had been through with it they pulled out all the stops and I am so grateful that they were able to take it as trade in and get me into my certified 2020 RAM 2500. They all were awesome through the whole process, but Brian actually made the finance part of the transaction enjoyable and hilarious. Thanks for everything, I will be glad to see you guys again! More

200% up charge on parts. Four try’s to fix a trailer plug, dented and replaced my bumper and never spoke a work to me about it like I would not notice the bran new chrome bum Four try’s to fix a trailer plug, dented and replaced my bumper and never spoke a work to me about it like I would not notice the bran new chrome bumper on my work truck! Beware More