Carl Burger Dodge Chrysler Jeep RAM World

Upgrade Jeep Outstanding employee. Had an answer on every question that was asked. Mr. Rincon came to work on his day off to help me out. Recommended. Outstanding employee. Had an answer on every question that was asked. Mr. Rincon came to work on his day off to help me out. Recommended. More

Purchase Jack Ford was very helpful and professional from the time i walked in the door, he was resourceful in getting me approved and into a new car. Jack Ford was very helpful and professional from the time i walked in the door, he was resourceful in getting me approved and into a new car. More

Great experience with Carl Burger I live in the San Francisco Bay Area and searched for the car i wanted online. I found what i was looking for at Carl Burger and contacted the dealer I live in the San Francisco Bay Area and searched for the car i wanted online. I found what i was looking for at Carl Burger and contacted the dealership. Cameron Mahoozi responded same day and answered all of my questions via text and email - probably 25 or 30 combined. Responses were near real-time. I loved the product and service so we negotiated a fair price. We made the deal over text down to the dollar, confirmed vehicle condition (with many pictures), finance terms and pick up schedule from the airport :-). The car was as described with the exception of one small issue (i purchased a used 2017 VW), that Cameron took care of it right away and without issue, challenge or hesitation. A man of his word! He took the car, had the issue resolved and handed it back (my eye sees things that can be missed my others :-)). Also, the finance process was probably the easiest of my lifetime (i've purchased about 15 cars). As noted, Cameron and I worked out the finance down to the dollar, so Mike's job was really straight-forward. He explained/confirmed the agreement, went over warranty options without pressure, he was polite, friendly and engaging. It was effective and efficient. I need to be fair and balanced with my feedback. This is incredibly minor, but... The tire pressure was not set to the manufactures levels (i said this was minor). My recommendation is to make this a priority with the service department to show they pay attention to detail. If they missed this, what else did they miss? It's possible they put their energy into more important components, but this is low hanging fruit that should also be handled. Would I do business with Carl Burger again? I would absolutely buy another car from Cameron without question. He's a total professional and a man of his word! More

New Ram My family has been purchasing vehicles at Carl Burger Dodge since 1978. I returned there 3 yrs ago and purchased a 2012 Challenger - which was an awe My family has been purchasing vehicles at Carl Burger Dodge since 1978. I returned there 3 yrs ago and purchased a 2012 Challenger - which was an awesome experience. 2 weeks ago I went to just look at the new Ram 2500 and 3500 Diesel trucks. I found THE ONE that I fell head over heels for. I wanted to sell my Challenger and I also had a 04 F250 to put cash down on a truck. Sid listened to my situation, allowed me to test drive the truck I liked and test drive the 2500 Ram to compare the rides. Sid was knowledgeable about both trucks gave me pros and cons about each for the type of use I am going to use the truck for and was never pushy, deceitful or try to convince me I needed to purchasing "something". My husband was with me and suggested that we run some numbers to see how much I need to come up with to purchase the truck I was interested in. Sid's sales team - Garrett and Gary - worked with Sid and me, providing several options to choose from that would work for me when I decided to purchase this truck. Well, I was so excited that they LISTENED to my initial thought that I just wanted to get information first and come back to buy when I felt ready, were so easy to work with, provided me with excellent options after just a few questions that fit my specific situation without any high pressure sales techniques, deceiving number juggling or the 100 trips back and forth to the "manager" game. As my husband and I were discussing the options they provided (which we took our time) Sid was so kind and patient, offered us drinks, snacks, food and made us feel like we were long time friends. Sid and his sales team never made us fell like we were wasting their time if I walked out without buying that truck. After a reasonable amount of time Gary came back to our table to find out how we were doing, asked if we decided yet without any pressure, asked if we had questions, concerns, or counter offers. Again, I never felt like I was being pressured or that they were tag teaming me to convince me to buy the truck. My husband (which was also so awesome and wonderful with helping me make the best decision for me buying this new truck) and I weighed out the options and I picked the one that allowed me to say YES!!! and rang the hell out of that bell!! loll So THANK YOU SID!! You are awesome at your job!! Garret and Gary you too were AWESOME to work with and I thank you for all of your help! Thank you for not pressuring me or making me feel like I was wasting your time if I walked away and for all of the options you provided me to purchase my dream truck!! Last but not least is when I signed all the finance documents. Mike was very pleasant to work with as well. He also did not try to pressure me into purchasing all of the additional add on's (warranty, service stuff, etc.) He provided me with the information that was available and accepted the answers I gave without the guilt trip. He worked with me to so I could obtain financing thru my own bank because I felt it was more convenient for me. THANK YOU MIKE!! I would highly recommend Carl Burger Dodge for any vehicle purchase!! More

Excellent customer service This is my third time buying a car from this dealership, Excellent customer service, very friendly and they always make you feel comfortable like your This is my third time buying a car from this dealership, Excellent customer service, very friendly and they always make you feel comfortable like your at home. I'm a big fan of dodge cars specially the Charger and Mikhael Mikhael is very knowledgeable and informative. I would highly recommend anybody looking to buy a car to check out this dealership! More

Best Dealership Jack Ford was extremely helpful from the second I arrived. He helped me find a great vehicle for a great price. Sonny from financing was also very hel Jack Ford was extremely helpful from the second I arrived. He helped me find a great vehicle for a great price. Sonny from financing was also very helpful with the transaction! More

Horrible Service Center I would give 0 stars if I was able too Bought my car at Carl Burger and had an awesome experience with the sales department and thought my experience I would give 0 stars if I was able too Bought my car at Carl Burger and had an awesome experience with the sales department and thought my experience with the service department would be the same.....I couldn't have been more wrong. I made an appointment and brought it in for a clunking noise that occurred every time I applied the brake. They had my car for 2 days and said they fixed the problem and the brake pad just needed to be lubed up because it was rubbing against the brake caliper. Picked up my car (which was filthy dirty!) and within a day it was making the exact same noise. Called and said I was disappointed my car was dirty and the problem was not fixed. Made another appointment, which is a joke, and had to wait in a line of cars for an hour! Then had to wait another hour for a rental car. The service advisor called me the next day and told me they could not duplicate the problem and did not hear a noise and said I would need to come in the next day and do a ride a long with them. Came down and did a ride along and guess what, myself, the advisor, and the tech all heard the noise, more than once! I was furious. The service advisor Frank acted like he didn't care and said make an appointment and bring it again next week. Really!? No thanks. I'll take it to another Dodge service center that actually listens and knows how to fix the issue. Don't waste your time here. More

Friendky staff and great prices All of the employees i came in contact with were friendly and provided great service. I felt like i got a great deal too. I will shop their again. All of the employees i came in contact with were friendly and provided great service. I felt like i got a great deal too. I will shop their again. More

Great customer service I went to 2 different dealerships looking for Jeep grand Cherokees and my third visit was far burger dodge. Mikhael treated us with the outmost respec I went to 2 different dealerships looking for Jeep grand Cherokees and my third visit was far burger dodge. Mikhael treated us with the outmost respect and treated us like family. Ask for mikhael mikhael! More

Satisfied The company and our family has been buying trucks and vehicles for years dealing with Jeff Turner and we have been very pleased with the pricing and s The company and our family has been buying trucks and vehicles for years dealing with Jeff Turner and we have been very pleased with the pricing and service from Carl Burger. More