Carl Black Hiram

Jorge is the most genuine , honest salesman that I had the pleasure to meet . He worked with me for several weeks trying to find a car that I loved and was in monthly budget. No pressure and pure honest the pleasure to meet . He worked with me for several weeks trying to find a car that I loved and was in monthly budget. No pressure and pure honesty about each car we discussed. Last night I purchased an Acura from him and could not be more excited . I will refer friends and family to him , the transaction was simple and most importantly he was sincere and so very helpful, More

Great time there buying my car. staff was helpful and professional great buying experience would recommended professional great buying experience would recommended More

This dealership has changed for the worst. They have become straight CROOKS. The customer service is fake and they throw in your face when they willing helped to save you a few dollars for repair servic become straight CROOKS. The customer service is fake and they throw in your face when they willing helped to save you a few dollars for repair services then change to becoming trying to rob your pockets. Two times I had to escalate an issue and miraculousy the issue is resolved after doing so. Train your technicians thoroughly and customers should not have to come back repeatedly and be expected to pay more money for an issue. Thank God for bringing everything to light. I see why there is a lot if negative reviews for their used car dept. There are some trustworthy repair shops and I will give them my business. More

Never thought I would of bought my dream truck and with the help of Carl black Hiram and their sales man Nate Rodriguez they made it possible it was a wonderful experience thank y’all ! the help of Carl black Hiram and their sales man Nate Rodriguez they made it possible it was a wonderful experience thank y’all ! More

Nate made sure we were happy with the price we paid for the new vehicle. Would strongly recommend going to see him! the new vehicle. Would strongly recommend going to see him! More

Jorge was looking out and making my truck shopping easy. Plus he covered everything that I needed for it to be perfect Plus he covered everything that I needed for it to be perfect More

Vic at Carl Back was amazing!! He was extremely helpful and patient as it being my first time buying a car and there were some obstacles. He made sure I understood what I was getting myself into as well as and patient as it being my first time buying a car and there were some obstacles. He made sure I understood what I was getting myself into as well as made sure I could handle my monthly payment. I’m extremely grateful for his help! More

First, it's impossible to tell who's a customer and who works there. Everyone wears normal street clothes and no name tags. The day I purchased the vehicle, after already agreeing to a final sales price works there. Everyone wears normal street clothes and no name tags. The day I purchased the vehicle, after already agreeing to a final sales price the day before, they told me it would take an hour to wrap things up and be on my way. It took 3.5 hours, forcing me to cancel plans to go out of town that day. Then, on the paperwork, they tried to charge me the original sales price instead of the negotiated agreed upon price, so I had to have them change it. After leaving with the vehicle, I found the vehicle's infotainment system had not be reset to the factory, so I had to deal with figuring out how to clear previous users out. The vehicle was not unregistered, so I had to take it to dealer just to get access to the vehicle's app. Then I found out, they sold me a vehicle with 2 open/active recalls that I've had to make multiple appointments at a dealer to correct. These were not issues I would expect to have to deal with after purchasing a $70k vehicle. I'm giving them 3 stars instead of 1 because the salesman I worked with, Moe Leggett, was great. He came in on a day off to finalize the deal, took my calls and answered texts to help with questions even after I left with the vehicle. He was patient and not overbearing. They also gave me a great rate on my financing. I would recommend them, but be sure to do your due diligence on the specific vehicle, as they do not seem to do anything to make sure you leave with a problem free vehicle. Maybe this is normal in the used car world, but it was disappointing and aggravating to have to deal with. More

Very friendly and made the buying process so smooth and easy. We loved Moe the football player who was our salesman. easy. We loved Moe the football player who was our salesman. More

Moe and Chris were great to work with. Moe was extremely patient, very helpful and never pushy. They both helped so much, very professional. I would definitely recommend to friends and family. patient, very helpful and never pushy. They both helped so much, very professional. I would definitely recommend to friends and family. More