Carl Black Chevrolet

AWFUL. TERRIBLE. SNEAKY. CONNIVING. RUN FAST IN THE OPPOSITE DIRECTION!!!! You know that old stigma about car salesmen only being in it for the money? Welcome to Carl Black Chevrolet on Murfreesboro Pi OPPOSITE DIRECTION!!!! You know that old stigma about car salesmen only being in it for the money? Welcome to Carl Black Chevrolet on Murfreesboro Pike. My fiancé has been working really hard this past year to raise his credit in order to buy a new car. When we walked into Carl Black about a month ago we were greeted warmly, but that was all a FACADE. I mean completely fake and cunning. We were there SEVEN hours trying to work out a deal for a brand new 2014 that the salesperson told us would be possible. After that 7 hours they still hadn't reached a decision, and he was told he would be called the next morning. The next morning they did not call and late in the afternoon we finally called to find out what was going on. Turns out the deal was on and if he put down $2500 (his ENTIRE tax refund check) the car was his! He was so excited and so was I that so far things seemed to go very smoothly. The next day we went in to sign the contract. He advised them that he had not received his refund check as of yet, and asked if he could call when he did so they would know when to take the down payment money out. They agreed to these terms specifically, and he signed the contract. So far, things seemed to go pretty well. The very DAY after he picked up the car the check engine light came on. Are you kidding me? A brand new 2014 with only 6 miles on it when he purchased it and the check engine comes on? Something is definitely wrong with that. Of course my fiancé called as soon as he noticed that and they told him "YOU must not have closed the gas cap tight enough, sometimes the light comes on when that happens with this model." First of all they immediately blame their customer instead of taking the blame and offering to fix whatever needed to whenever while he just handed over $18,000 of his hard earned money. POOR business skills and no morals in my opinion. Second, as it turns out it wasn't the gas cap at all the entire ODOMETER in a brand new car needed replaced. Seriously, I can't make this stuff up. They told him it would take a couple days to fix it meanwhile he can still drive the car. No big deal. He was taking everything in stride. Fast forward 3 weeks and Carl Black himself calls my fiancé this morning and said that the Lender has denied the loan (after the contract was already signed) and he was coming to pick up the car at 5pm today. My fiancé immediately called Capitol One who was the lender and asked them if they had rejected the deal. They told him absolutely NOT and that they were just waiting for paperwork back from Carl Black and everything else was good to go. Wouldn't you be furious if you found out this dealership was completely lying to you to the point where they were going to come pick up your car and leave you with no transportation? Any normal human being would. To top it off, Carl Black took the down payment out of my fiancé's bank account before he called them and told them he had received his refund check. (Even though the terms to wait until he called to deduct the funds was already discussed and agreed upon in the contract.) This caused him to go negative in his bank account and accrue overdraft charges which Carl Black said they would pay him back (2 weeks ago). They still have not reimbursed him for that money. It's so senseless and heartless. So now, here we are today with the big bad Carl Black saying he is going to come get the car while he is sitting pretty on my fiancé's $2500 downpayment and a legal binding signed contract saying the car is now my fiancé's. We called him directly after hearing from Capital One and asked them if they were lying to us about the loan being denied. They said no. This was another lie. Completely unprofessional I can not even believe it. All they have to do is fax Capital One the correct papers and everything will be good to go. Instead, they want to blame their client for something they are completely at fault for and threaten to come pick up his car. After all of this, he doesn't even want that car anymore. But, he is not giving it back of course until he has his FULL downpayment plus overdraft charges repaid because legally the car belongs to him. This dealership puts on a nice facade with their "high status" of selling to big names and big country stars, but make no mistake, it is in fact a complete facade and cover up for the illegal business they do. We have never been treated SO POORLY by any other business in history. They are sneaky and are only in it for the money. As soon as you sign that contract, they will treat you like complete dirt. Mark my words. I think the Better Business Bureau needs to do some investigating because I am certain their illegal ways are so bad that they should not be in business anymore. It makes me sick how disgusting this place is. You are better to go up the street to Clean Cars or go to Carnival Kia. Go anywhere that is NOT Carl Black. I'm sure there are plenty of other customers who have had similar experiences, and in my opinion it needs to stop. JUST AWFUL!!!!!!! More

On 3/1/2014 at approximately 6:30 p.m., I found myself in a seemingly hopeless situation. After leaving work, in my 2013 Chevrolet Spark, I was dismayed to find the check engine light on. I live a little m a seemingly hopeless situation. After leaving work, in my 2013 Chevrolet Spark, I was dismayed to find the check engine light on. I live a little more than an hour away from work. To make matters worse my car began to decelerate at random intervals. I quickly pressed the OnStar button to find the closest service center. OnStar directed me to Carl Black Chevrolet. As I entered Carl Black Chevrolet, I was immediately greeted by the receptionist. I explained my desperate situation and was directed to Ishmael. Ishmael was very courteous and listened to everything I had to say. Within five minutes, Ishmael prepared my car to be serviced, acquired a replacement vehicle and had me ready for my long commute home. The customer service at Carl Black Chevrolet was exceptional. I would like to especially thank Ishmael for reassuring me and for his great attitude. Carl Black Chevrolet will definitely get my business in the future. More

my husband and I just spent 2 hours drive time one way and 6 hours of our precious time of our life to drive to Nashville to get a deal that the guy on the phone told us was possible on a new chevy equino and 6 hours of our precious time of our life to drive to Nashville to get a deal that the guy on the phone told us was possible on a new chevy equinox. We feel that keep us at their dealership was a ploy to keep us from going anywhere else because we had told them if they couldn't do for us what we needed we where going to go back to Hopkinsville to Patriot Chevrolet (where by the way Scotty did an awesome job trying to get us in their car.) They just didn't have the extras that we were wanting. So as we began our experience our personal sales person that was assigned to be like our shadow shows us the cars and talks about features and such. We ask him to shows us the numbers on three different models the LTZ which who wouldn't want, a LT model, and a LS. Well here comes the next person his "GM" who scribbled a bunch of numbers out in what looked like caryola marker. Our personal sales guy starts reading us what we are finding to be the deal of a lifetime. Then probably thru what Im saying was divine intervention we realize that he is giving us pricing on the LT and not the LTZ. Ok that's a BIG disappointment. We are a good 4 hours into this project with nothing but some popcorn in our bellys so we are getting tired by this points. Kinda feels like fish that's been on a line for so long and wearing out. They do some "GM" refiguring and wham here is a new deal. Was it what the guy on the phone bragged to my husband he could do. I think not. So here another waiting period and get more numbers back. My precious and dear husband is not happy so we get to meet the great "wizard of Oz" who finally gives us a number to agree on. OK its done, time to move to financing. Did I mention we are tired? The financing guy then begins our paperwork and we begin signing and guess what the last paper we sign is the loan paper. Where we discover that the Number the "Oz" the GM guy gave us and finally number is not the same. My husband did not want extended warranty but the fella working in there sorta said you buy the warranty and I will give you a better rate. So we agree. We are new at this and like idiots we go ahead and finish the paper work. My husband was not happy at all. Now I'm a kinda glass half full gal and Im just trying the make the most of it. But my husband was just sick all night due to this experience. This was his first time to buy a new car and I hate it that he feels cheated and tricked More

they raised the price and then came off to make it look like a deal they sold me a lemon truck off there used lot and gave me no compensation i went down the street and bought an f250 its the best truck iv like a deal they sold me a lemon truck off there used lot and gave me no compensation i went down the street and bought an f250 its the best truck iv ever owned it would pull 2 duramx trucks all over town !! More

Have had not so good experience with dealers in the past. Have a 2500hd and been to serval other dealers, actualy had it towed by AJ towig from a nother dealer that said it would take 2,000 to fix. They chec Have a 2500hd and been to serval other dealers, actualy had it towed by AJ towig from a nother dealer that said it would take 2,000 to fix. They checked it out and calle it only needed about 1/4 of that. Pickec up truck and it is just like new agian More

Me and my wife have had chevorlet Cruze with not even 11000 miles it has been in the shop 4 times 3 for the same thing that still isnt fixed. Nobody can figure our problem out. As well our Car was hit in 11000 miles it has been in the shop 4 times 3 for the same thing that still isnt fixed. Nobody can figure our problem out. As well our Car was hit in the service parking lot by another by another car while fixing a recall. We also payed extra for leather that was fitted and cut wrong in the back seat, we payed them for the leather but now its went back twice still not fixed and the puck is passed to the leather company they payed to put it in. (wich is now out of warranty after 10000 miles) More

I have been working with automobiles for over 50 years . Went to vocational school for training, built race cars etc. In short I know a little bit about them. Took my 2011 Chevy into Carl Black for some war Went to vocational school for training, built race cars etc. In short I know a little bit about them. Took my 2011 Chevy into Carl Black for some warranty work. They were very professional, courteous and most importantly did the job right. Needless to say I will return and would not hesitate to recommend them More

I searched for months for my four door quad cab truck. The prices just weren't right for the payments I wanted. I found my perfect truck for the perfect price here through their Internet sales. Got financ The prices just weren't right for the payments I wanted. I found my perfect truck for the perfect price here through their Internet sales. Got financed, picked up the truck in two hours. I recommend them, and I will be back there when I'm ready to upgrade. More