Carl Black Chevrolet

The WORST place for after sale vehicle service. WARNING... Carl Black of Kennesaw is HORRIBLE! Do Not make a HUGE mistake and buy from this place! The management either has no clue or simply does no WARNING... Carl Black of Kennesaw is HORRIBLE! Do Not make a HUGE mistake and buy from this place! The management either has no clue or simply does not care! THE CUSTOMER SERVICE SUCKS. Do yourself a favor and READ REVIEWS and make a smart decision on who deserves your money. Carl Black GMC of Kennesaw is. NOT the place to do business.👎🏼 Unacceptable. More

Don't judge a book by it's cover! I am in the market for a Jeep! I text Carl Black Monday about one they had on their lot, never got a response. Yesterday I was passing by going to ano I am in the market for a Jeep! I text Carl Black Monday about one they had on their lot, never got a response. Yesterday I was passing by going to another dealership to look at one & saw the one I liked out front so I stopped in. I was greeted by a young lady & she was pleasant, she did make it a point to let me know that the Jeep I was looking at was the manager's daughters & said you know it's been well taken care of if it's hers. I look around the vehicle a little more & then asked what bottom dollar is (I had already asked list), she says I don't know I will go ask! She comes back with a man with her, he is looking at my boyfriend & I like we don't belong on the lot in the first place. He then proceeds to ask me can I help you in a rather rude manner, I say yes I am checking out this Jeep, what is bottom dollar you will take, he proceeds to give me the same price as list, then he states that was the manager's personal Jeep with his scowling look, I said thank you & walked off! I was never offered a test drive or anything! I want you all to know there at Carl Black, I didn't need your financing, I am already approved through my credit union & I certainly do not need your salesmen judging me on appearance or anything else for that matter! If everyone is stuck on stupid because this was the manager's Jeep then maybe he should have kept it. To the salesperson whom I dealt with I hope you see that just because you think someone doesn't have the money to purchase what they are looking at, not always the case, I had it & still do but you will be the last person to get commission from me! Good luck Carl Black with sales people like that I am surprised you ever sell a car!!! More

Drive you cray with emails I made the mistage of giving them my email on a sales visit. They send me promotional emails every day and will NOT UNUSBSCRIBE me form their list. Th I made the mistage of giving them my email on a sales visit. They send me promotional emails every day and will NOT UNUSBSCRIBE me form their list. They SPAM! More

Great Customer Satisfaction I gave Carl Black five stars because they helped me get the vehicle I really wanted. I had a 2007 chevy cobalt with 180,000 miles and I still owed $26 I gave Carl Black five stars because they helped me get the vehicle I really wanted. I had a 2007 chevy cobalt with 180,000 miles and I still owed $2600, they gave me $4100 for it. The best time to go is at the end of the month when they have rebates and specials. My salesman was Terrance Robinson he was cool and willing to get you any vehicle you wanted. I highly recommed Carl Black for services. More

One star cause I can't give less Service has left my battery terminals loose after service twice, My AC on my new Sonic has not functioned since I left the lot a year and a half ago a Service has left my battery terminals loose after service twice, My AC on my new Sonic has not functioned since I left the lot a year and a half ago after many so called repairs. I keep getting the run around and no one seems to want to make it right. More

Service dept. failure! I have purchased two new vehicles from this dealership, I have never been treated more poorly by the service department anywhere! Acknowledged problem I have purchased two new vehicles from this dealership, I have never been treated more poorly by the service department anywhere! Acknowledged problems, no dispute on that, they refuse to fix! My Tire pressure monitor won't stay off! First they don't believe me when I take it in, even after I show them pictures of the dash lit up and what the read out says they still say they can't find a problem! Six times for the same problem and never fixed! Their male service writers are a joke! They talk to me like I am an idiot! I am an ASE Master and General Motors trained senior repair technician and they still talk to me like I don't know what I am talking about! Never again will I set foot on their lot! BEWARE! More

2002 camaro rearend rebuild I took my car to them because I feel a Chevy dealership has all the right tools to fix my Chevy. I took them a quality rebuild kit and a new quality 4 I took my car to them because I feel a Chevy dealership has all the right tools to fix my Chevy. I took them a quality rebuild kit and a new quality 4.10 gear to install. When they gave my car back I had a big vibration at highway speeds. I have literally taken the car back to them at about 10 times. The car has 155mph on the dashboard and after they worked on it, it will go nowhere near that anymore. On my own and another shop has verified this vibration is coming from the rearend. The last time I took it to them to check it out I had a feeling they didn't know what they were doing and that they would try to get me to trade my car in, in hopes that I was frustrated with the car and that they could make a quick dime off me. Sure enough before I left the lot, a sales manager sent sent a salesman to try to get me to trade my car in. I am completely dissatisfied with this dealership. xxxx no I would never buy a car from them in a million years. They keep trying to sell me a Vette and they are not competent enough to fix my camaro. No. More

Smell of smoke coming from motor; stalled on a hill I hope that this is an anomoly. On Saturday, 3/10, my wife bought a 2015 Spark LS. When test-driving it, she mentioned smelling smoke, but she was to I hope that this is an anomoly. On Saturday, 3/10, my wife bought a 2015 Spark LS. When test-driving it, she mentioned smelling smoke, but she was told what she smelled were fumes from a truck. Since taking it home, she has continued smelling the smoke--especially when climbing hills. Today, the car stopped on her as she was going up a steep hill near Brentwood. The car restarted, but we are alarmed. I spoke with the salesman, who referred me to sales. Sales suggested I speak with the salesman, but I had to explain that he had sent me to sales. I was then told that the computer system is not now available, but that I would be called back for an appointment. Our greatest concern is that we may have bought a lemon. If this problem can be resolved, we will be most grateful--and relieved. I do not wish to rate the dealership on this matter yet, because you have not had the opportunity to address it. More

Service needed while on vacation While on vacation in Nashville from Louisiana, my 2011 Buick Enclave needed service for an issue with the spare tire cable mechanism. I arrived witho While on vacation in Nashville from Louisiana, my 2011 Buick Enclave needed service for an issue with the spare tire cable mechanism. I arrived without an appointment, met with a service adviser and explained my situation about being on vacation, from out of state and pressed for time where he immediately put me in contact with a service technician who would take a look at the problem. He took the vehicle to the service area and after about 15 minutes came back to tell me he had fixed the problem and that there would be no charge. Without going into detail, I need to mention the issue was caused by a big box retailer who had fixed a flat tire while we were driving to Nashville. The two gentleman who assisted me were very courteous, respectful and responsive to my needs and deserved recognition for a job well done. Thank You Very Much Carl Black Chevrolet, you made the rest of our vacation go on with no worries. More

Left off the oil cap on engine after service This dealer is ridiculous. Firstly, after my last normal service of the truck they left off the oil cap - which caused a check engine light to go on a This dealer is ridiculous. Firstly, after my last normal service of the truck they left off the oil cap - which caused a check engine light to go on and off. Secondly, they stated that the recall part was not available yet. On my next call to a Chevy dealer they not only had the recall part but installed it the next morning - on a Saturday. This dealer is the worst service and parts department I have ever experienced in all the years (forty plus) I have owned vehicles. Beware. More