Carl Black Chevrolet

Great customer service. I came in looking for a small SUV and was told that perhaps it was out of my price range but they managed to get me in the perfect small SUV for me within my price range and was told that perhaps it was out of my price range but they managed to get me in the perfect small SUV for me within my price range More

Our Chevy Cruze was on a 2020 roadtrip from Mississippi to Michigan. The clutch started smoking during the trip. Hearing that parts supply chain is interrupted with COVID had the vehicle towed from Mich to Michigan. The clutch started smoking during the trip. Hearing that parts supply chain is interrupted with COVID had the vehicle towed from Michigan to Carl Black in Nashville where I knew I could let sit for a few days if needed due to any parts delay. Service center called and quoted the price to replace the clutch. Gave them him the ‘go ahead’ to proceed with the clutch replacement. Received a second phone call from service department with an update, he stated that when the radiator lines were being removed the mechanic discovered the radiator reservoir was filled with engine oil. He stated that the vehicle has a blown head gasket and it will be over $7,000 to replace the clutch and the blown head gasket (along with the complete cooling system due to oil contamination). I was abit taken back by this as the vehicle has never been overtemped. The service department stated that it is odd but still can occur. He texted me a video of the black oil in the reservoir. I advised not to proceed with any further repairs as over $7,000 in repairs is greater than the value of the car and I need to make a decision to scrap the vehicle. The service department stated scrapping the vehicle may be my decision and the mechanic that discovered the oil stated he would purchase the vehicle from me. I was perplexed with how a clutch repair had turned into a head gasket repair. I did some research and made a number of phone calls. I advised the service department I would not be selling to the mechanic and coming to pick it up with a truck and trailer and bring back to Mississippi. When I arrived at Carl Black to load up the vehicle I was given the vehicle to load on trailer disassembled and a zip lock bag of bolts and screws in the back seat along with parts. The service department stated that in order to put it back together I would be charged double labor. The vehicle was towed back to Mississippi where I began to look at. I was surprised to see when I removed the radiator line that there was no oil in the line only black oil in the reservoir. I drained the bottom of the radiator and only orange radiator fluid came out. I flushed the coolant system 3 times and ran the engine at temp. I was unable to duplicate any oil infiltration into the cooling system. It was starting to appear that the Carl Black service department is not shooting straight. I towed to a local mechanic who pressure checked the system with no findings. After the pressure check I advised to replace the clutch. Since that time I have driven the vehicle without any problem. I decided the best thing to do is call the Carl Black General Manger and detail this matter, there may be a mechanic at his dealership that is not above bar. The General Manager stated he was grateful that I called. He stated it is not the call he wants to get but an important call. He stated to send him the videos from his shop with oil in the reservoir and he would investigate. A few days passed and I received a call from a Service Manager. The Service Manager explained that he investigated the matter and they had never quoted me any blown head gasket repairs. I asked if he saw the video that his shop sent and asked why would I spend time and money to have it towed back to Mississippi after advising to proceed with the clutch repairs. He stated that he is “only a third party” on this matter. I asked to have the General Manager call me as obviously I was quoted head gasket repair costs. I also texted the GM to call me to further discuss the matter. To date I have received no call-backs from the General Manager to close the matter. I find myself now writing these reviews to provide caution to others that may consider Carl Black services. More

This Dealership is amazing. This is our second vehicle purchased. The sales team is the best. We will be back in the future. Weight e out purchase purchased. The sales team is the best. We will be back in the future. Weight e out purchase More

I brought my car in for an appraisal as it was stated to me that the used car inventory was low. So I came on in and had it looked at with low expectations of getting anything new. Over the course of that t me that the used car inventory was low. So I came on in and had it looked at with low expectations of getting anything new. Over the course of that time I was shown the new Trax and asked my interest in it. So once the paperwork was done I was given a monthly payment due date. But I never was told that I would still be paying for the car I thought I was trading in that day. Less than satisfied that it wasn't explained and more upset that I didn't notice it earlier. More

Easy to do business with. Fast transaction. Everyone was very nice and competent. Dealer went out of their way to find the truck we wanted. very nice and competent. Dealer went out of their way to find the truck we wanted. More

Had been back to dealer for numerous things. No extra key. Key phone given not working. Had to go get vehicle emmisions inspected then go back to dealership and deliver. This is a bad car buying experien key. Key phone given not working. Had to go get vehicle emmisions inspected then go back to dealership and deliver. This is a bad car buying experience More

Excellent personnel.Very personable. I will come back Excellent personnel. Very personable. I will come back again and recommend other customers. Efficient person also. Extremely knowgledable. Did Excellent personnel. Very personable. I will come back again and recommend other customers. Efficient person also. Extremely knowgledable. Did not take all day to get waited on and complete. More

Jimmy Howell was my salesman and we had a good time! He was able to get me into a Bolt EV and I have not regretted it at all! Thanks Carl Black, thanks Jimmy Howell! was able to get me into a Bolt EV and I have not regretted it at all! Thanks Carl Black, thanks Jimmy Howell! More

This is my second review because I purchased 2 vehicles in the same weekend from Jimmy Howell! I needed a pickup and the Chevy Trail Boss sure did fit the bill! We couldn't be more happy with the purchase! in the same weekend from Jimmy Howell! I needed a pickup and the Chevy Trail Boss sure did fit the bill! We couldn't be more happy with the purchase! We want to say thanks Jimmy Howell and thanks Carl Black for an awesome experience!! More

Very professional and friendly. Took the time to address all of my financing concerns and needs even after the sale of my new Camaro. I recommend them and their products. all of my financing concerns and needs even after the sale of my new Camaro. I recommend them and their products. More