Carl Black Chevrolet Buick GMC - Service Center

Warranty repairs I purchased a 2018 Chevy Traverse in July 2017 and after only a few hundred miles there were transmission problems, blue tooth problems and AC issues. I purchased a 2018 Chevy Traverse in July 2017 and after only a few hundred miles there were transmission problems, blue tooth problems and AC issues. I returned to the dealership where I purchased it, the first time they had it for a couple of days, said they couldn't duplicate the problems. The issues continued, I returned to the dealership yet again and this time they had it for three weeks [I did not have a loaner car], they replaced the radio as the voice module had went out, did 6 software upgrades to the transmission - remember I don't even have 20K miles at this point, and said that on the AC they couldn't duplicate the problem. I again took the vehicle home - as I travel 50 miles a day for work safe reliable transportation is important to me, that's why I bought a new car but the issues continued. I called the dealer again and they said they would call me back with an appointment. One week went by, another week went by, I called them again - the response was "we're backed up" might be 6 months. I gave them two more weeks. Still no appointment so I called another dealership - Carl Black Chevrolet. I confirmed that they could work on the car as it was under warranty but didn't know if they could fix it either. They explained they would rather under promise and over deliver. I made the appointment for 8 AM Thursday morning. I didn't know what to expect, but when I arrived the service center was spotless, I was greeted by Jason Ellis- service writer. He was very patient, asked many detailed questions - fully listened to my responses and entered it all into their system. I was given a new car to drive until they could review the issues I was having. Everything was very professional but not cold or sterile. I truly felt like I mattered. Jason gave me his cell number so we could talk, text, etc. for updates and status [I'm sure this is with every client]. He asked me to check in about 3. I waited until 5 (they are open until 6) and he said they would know more in the morning and to check about 9. I called about 10:30 and he said that Frank was one of their best technicians and was handling my vehicle, but had not found anything - in other words couldn't duplicate the problem. He asked if I would come in and drive it with Frank and see if I could explain what I was feeling in the car. I did this after lunch on Friday. Frank rode with me for about 10 miles and the car would not repeat the issues - I was thrilled. He claims he didn't find any codes or issues, but I know they did something because my car is not hesitating, it is not accelerating when I am at a complete stop. The radio has only had one issue in a week so maybe that is a kink with my phone and the AC - Frank found that there was a piece of plastic that prevented the vents from opening - he removed the plastic and the AC will now freeze you out of the car. I know this is lengthy but I wanted to say that Jason and Frank are owed BIG SHOUT OUTS for their customer service, respecting their clients, not dismissing me as a woman (ladies, you know this happens) and for repairing my car. I still am not a fan of the Traverse and will get something else soon but I'm not worried about having an accident now all because of these two. THANK YOU GUYS!!! More

Poor customer service @ service department I had a 10:20 service appt. on Aug. 7, 2019 to check a squeak on my car. I was there at 10:05. When I arrived the service advisor (Caleb) said it woul I had a 10:20 service appt. on Aug. 7, 2019 to check a squeak on my car. I was there at 10:05. When I arrived the service advisor (Caleb) said it would be two hours before they could look at my car. When I checked after two hours, he said the technicians were out to lunch and wouldn't be back until 1:00 pm. At 1:15 pm I told him if they hadn't looked at it, I want my car back and I'm leaving. He supposedly checked and said they were looking at it. However, about 15 minutes later he said the bottom line was they didn't find anything and he was having my car brought to me. About 15 minutes later Caleb brought my car to me and I left with the same squeak that I came in with that supposedly they didn't hear or determine the cause. Why do they have appointments if they don't adhere to the scheduled time? Why can't they diagnose a squeak that is obviously coming from the suspension (shocks?)? This was my first and last time at this dealership! I hope it helps someone else to avoid service at this dealership. More