Carl Black Chevrolet Buick GMC - Service Center

Keith’s video inspection was outstanding and enjoyable to watch and after trans rebuild all is well. Please thank them personally for me.. Catch can Yukon watch and after trans rebuild all is well. Please thank them personally for me.. Catch can Yukon More

My fiancé bought her Chevy from Carl black and she only received her oil changed from this articulate Kennesaw location. Last oil change she did started leaking, but we didn't notice it until recently when received her oil changed from this articulate Kennesaw location. Last oil change she did started leaking, but we didn't notice it until recently when it started leaving puddles. We moved to a different state so we took it to a different Chevy local dealer where we are and they found 2 warranty issues that are covered but the main concern with the oil change was that the last tech overtightened the bolt and it shot the bolt as well as left a crack in the oil pan. I called Carl black to explain what's happening and he said he'll speak to his boss and got back to me saying they are only going to cover parts of the fix they did wrong in the first place. My bill was a little over $500 and they are covering around $180 of parts. I just don't understand why a customer should be responsible of technician's fault of over tightening the bolt. Especially when the oil changes has been only performed at Carl black throughout the life of a vehicle. I am really hoping that Carl black management will make this situation right. More

My Mom owns a 2011 Buick LaCrosse. Last week, it simply quit running in the middle of the road while driving. Her caretaker called me in a panic, so I calmed her & got her off the road. I went to them & go quit running in the middle of the road while driving. Her caretaker called me in a panic, so I calmed her & got her off the road. I went to them & got an Uber for them to get home, then called AAA to drop her car off at Carl Black Buick in Kennesaw, where it was purchased. I gave the dealership a courtesy call & ask them to contact me after they’ve taken a look at it. It wasn’t even noon yet. This past Monday I still had not heard a word. When I called, The service rep told me they did not have the car. After a conversation with him about it, he told me he would look around to see if he could find it & get back with me. I didn’t heanythback, so I called again Tuesday to request of a call from the service manager, with the same results. Today I drove there to see why they couldn’t find her car. He kept telling me it wasn’t there, so I showed him the photographs taken by the wrecker driver when they dropped it off. I calmly told him since they didn’t seem to have the car, I was going to call the police to file a claim of a stolen car. He suddenly became interested & offered to walk me through the back lot to see if it was there. It was. Then no one knew where the key was. Those nitwits had that car for 10 days & didn’t know where it was or if they even had it. When I told him it was there, no one cared enough to walk the parking lot to see if it was there or not. He kept trying to get me to speak with the service manager, who knew I was there & had been over an hour, knew what my issue was, yet busied himself talking to a woman who was dropping her car off for an oil change. I called a wrecker & had the car moved to a different dealership. Don’t trust Carl Black. More

Came in for service on my 2016 terrian and end up trading it in on a 2019 arcadia denali which I am excited to drive my salesman was very kind and tried to get me in what I wanted and could afford. Stephen D it in on a 2019 arcadia denali which I am excited to drive my salesman was very kind and tried to get me in what I wanted and could afford. Stephen Decastro was great will work with him on all my car needs from now on. More

Awesome service and friendly staff. Did service as ask. Had it ready in a timely manner. Made sure it done to my satisfaction. Great job Had it ready in a timely manner. Made sure it done to my satisfaction. Great job More

The service department is always great and Laurie is a excellent service adviser who went above and beyond to make sure I was happy with the replacement of door panel excellent service adviser who went above and beyond to make sure I was happy with the replacement of door panel More

Sean in service department was awesome happy that Sapphire was there helping all the way with finding the truck we were looking for happy we stopped in Sapphire was there helping all the way with finding the truck we were looking for happy we stopped in More

Bad clear coat and paint 2014 Suburban 2014 Suburban taken into shop with blemish in paint on hood in February 2019. Told by employee this was due to heat from engine. This issue has now sp 2014 Suburban taken into shop with blemish in paint on hood in February 2019. Told by employee this was due to heat from engine. This issue has now spread across the entire hood and started on the roof. Upon taking to multiple collision centers I was told this is oxidizing and should be returned to the dealer. After speaking to multiple folks in the shop over an hour and a half, it was summarily dismissed as the can’t do anything as it’s out of warranty. Carl Black will not be selling me another $55k plus truck again and true to GM as well. More