Carl Black Chevrolet Buick GMC

Best Experience Yet! My wife and I live in Port Orange, FL and had searched many of our local dealerships looking for the "right car". Everyone wanted to play the games a My wife and I live in Port Orange, FL and had searched many of our local dealerships looking for the "right car". Everyone wanted to play the games and run us through the gauntlet but from the time we pulled in the parking lot of Carl Black the experience was the best ever. We are not new to the car buying experience and have owned quite a few vehicles so we are used to the typical way things happen. Immediately after arriving we were greeted by Gary Hull (Salesman). Gary was very genuine and immediately wanted to help us. Within 2 minutes of being at the dealership we were introduced to Lance Martin (Sales Manager) who welcomed us and asked us what we were looking for and what he could do to help. These guys worked quickly and without any games helped us locate the exact vehicle we were looking for. Knowing the time was coming where we would need to negotiate I was pleasantly surprised when Lance laid out the entire deal and explained everything to us. The whole process was very transparent and felt both natural and "easy". During the financing portion Travis Hanes (Finance Manager) made us feel very comfortable and laid out a ton of options for us. We never felt played or like we were getting taken and though our salesman Gary was a "salesman" he really took the time to get to know us and talk about us and didn't throw out the typical cheese the typical sales guy would. The experience was A++ and I would recommend them to anyone. I felt at home and like I was being treated with the utmost respect and care. I will be purchasing another vehicle in the near future and given the experience I had there is no question in my mind the first stop will be to this dealership and the team of professionals who made our experience second to none! Thank you Gary, Lance and Travis! More

Cowboy was the best sales consultant that I have ever worked with. He listened to my wants and needs and found me the perfect vehicle. No pressure, I felt like I was buying a car from a friend. I will se worked with. He listened to my wants and needs and found me the perfect vehicle. No pressure, I felt like I was buying a car from a friend. I will send everyone I know to see him! Thank you so much Cowboy! More

Made an appointment, arrived 30 minutes early but still waited 2 1/2 hours for an oil change and tire rotation. We walked around the lot and no one asked us if we needed help. What made it better is she is waited 2 1/2 hours for an oil change and tire rotation. We walked around the lot and no one asked us if we needed help. What made it better is she is in the market for a new car. Not sure I'll be back, even though I live close and own a Chevy. They made it obvious they didn't want or appreciate our business. More

The dealership is great when you go to purchase a vehicle, but when you need help after the purchase regarding paperwork - Good luck!!! It took 6 phone calls over two weeks just get an answer, they vehicle, but when you need help after the purchase regarding paperwork - Good luck!!! It took 6 phone calls over two weeks just get an answer, they will not call you back I would avoid these guys like the plague More

Took forever to purchase this car, salesperson was upset that we went over after hours as he had a date. Finance man lost the down payment check I wrote and called me 1 month later every few hours until I that we went over after hours as he had a date. Finance man lost the down payment check I wrote and called me 1 month later every few hours until I called him back. Sent check the very next day and he still kept calling even though it arrived there the day after I sent it. He even stapled the check to the paperwork as he STATED he didn't want to lose it. Then he called back again 5 months later for something else he messed up, I felt I was being harassed. More

During the last week of December 2012, since we were in need of another car, my wife and I, went out to look for different alternatives around the area. However we were not planning on buying any that day need of another car, my wife and I, went out to look for different alternatives around the area. However we were not planning on buying any that day.Our first stop was Carl Black since it was the closest Chevy dealer around the area. Once we got out of our car, we told the sales person(Mr. Alex Oliveras) about our expectations regarding prices, down payments, loan interests and monthly payments. To our surprise, Alex was very polite and did not pressure the sale. He acted more like an information provider than a salesman. He was very detailed in terms of the 2012 and 2013 Chevy Cruze that were on sale. Also, Mr. Johntry was very helpful in terms of the financial process. We now own a very nice Chevy Cruze with a monthly payment that we can afford. We are very pleased with the Cruze, and the services we received from Carl Black and we definitely recommend Car Black. More

Chris is the most knowledgable car salesman I've ever met! He knew everything about the Volt and he was a reason why I wanted to get the car. met! He knew everything about the Volt and he was a reason why I wanted to get the car. More

I went in for a service on one of our 2 Sierra pickups. While waiting for it to be completed, Carson came up to me and very pleasantly asked If there was anything he could do for me. After some talk, he While waiting for it to be completed, Carson came up to me and very pleasantly asked If there was anything he could do for me. After some talk, he said that he would be able to get me into a new truck, lower the APR and lower the payment. I was thinking" sure you can." Well after setting me up with Bob (Yokes), it was a done deal. There was a little negotiation of course, but the pressure to do something was non-existant. I then asked about my wife's Sierra, and after more work on their part, we were set up to leave the lot with two new '12 Silverados. They were able to do what Carson had stated, which really surprised us to be honest. So after my wife got done with work, she came by and signed her portion of the paperwork, we drove home with smiles on our faces. This past week, we went back, believe it or not, and were able to get our daughter a '13 CRUZE. It took them a lot of work this time to get the deal that would work for us, but their persistance, made all of us happy. Everyone was always pleasant and asking what they could do for us, are you taken care of. A very clean and comfortable dealership and if you're in that market for a new vehicle, please go see them and ask for "Yokes." Both Scot and Kam in the finance office took the time and effort to explain our options and make us feel like we were family. Thier service department is staffed by caring and knowledgeable personnel and will do whatever they can to have you leave "Completely Satisfied." We have recommended them to a very close friend and she will be getting her first new vehicle on her own this week. A lot of employees that I don't know worked behind the scenes to make all of this happen and for them, our family is grateful. Thier advertisement of "The Red Carpet Treatment" is not a slogan, it's is thier way of doing business. More

I was researching the Volt for a few months and was seriously considering purchasing one. By coincidence I went to the Oakland Heritage Festival where a Volt owner was representing Carl Black Chevrolet seriously considering purchasing one. By coincidence I went to the Oakland Heritage Festival where a Volt owner was representing Carl Black Chevrolet. He provided great insight from an owners perspective and I decided to visit the dealership that day. He mentioned I should work with Chris as he is also a Volt owner. Chris was a fountain of knowledge on the Volt. He went above and beyond to make sure I understood the vehicle, and some of its unique properties. After purchasing, Chris setup the vehicle to my liking, activated OnStar, paired my cell phone, and gave me his cell number to call for any questions. This was my first experience at an American car dealership. I previously have owned Japanese and German vehicles, but the technology of the Volt brought me in. I have heard a lot of negative things being said about American car dealers in the past, but my experience at Carl Black Chevrolet with Chris Crag has been second to none. More

Jim Darity and the managers were very helpful in our buying process. They went above and beyond our expectations. I highly recommend the team at Carl Black. buying process. They went above and beyond our expectations. I highly recommend the team at Carl Black. More