Carl Black Chevrolet Buick GMC

Buying Experience and Service After The Sale! Over the last 6 years I have now purchased 4 vehicles from Carl Black. The service after the purchase is terrible. 2 weeks ago I purchased a new GMC D Over the last 6 years I have now purchased 4 vehicles from Carl Black. The service after the purchase is terrible. 2 weeks ago I purchased a new GMC Denali, I have called and texted the sales person (Anzu) and Brian Levitt the sales manager due to some paint and roof damage issues with no return calls. I phoned the dealership again no return calls. I JUST WANT TO GET THE DAMAGE ON MY BRAND NEW TRUCK REPAIRED. SHOULD OF BEEN CAUGHT DURING THE DETAILING PROCESS!!!! The only reason we have returned to Carl Black is because of our experience with Alex Sanchez. The sales person I had this time Anzu, was very unprofessional, uninformed, and unprepared. After my purchase he phoned me 9 times and texted me 5 additional times for a document not requested during the original purchase in the same day. Not a good look for a sales teammate from your company. I cannot imagine NOT returning the calls from my customers. Because of this I have gone from a regular buyer at this dealership to finding another GMC dealer to service my new truck. It will be interesting to see if I receive any contact as a result of this review. More

WORST SERVICE DEPARTMENT EVER Only been here twice and never ever ever again. The service department is GOD AWFUL! Both times were simply lack of communication. This time my wife d Only been here twice and never ever ever again. The service department is GOD AWFUL! Both times were simply lack of communication. This time my wife dropped our vehicle off at 8:30 A.m. only for me to have to call over and over. Finally called the service manager to get someone to call me back and my adviser (Tony) decided to call at 3P.m. to let me know that they can't even look at my car today or tomorrow and there are no loners. In that order. Truly shocked at the way that was handled and will never bring my business to them again. If they were over booked they shouldn't have taken the appointment. We were without a vehicle for 7hrs for no reason. Maybe time to clean house in the service department. More

What a pleasure buying experience! Shami was so professional and knowledgeable. Very attentive to all of our wants and needs. He walked and showed all the different cars that we were lo Shami was so professional and knowledgeable. Very attentive to all of our wants and needs. He walked and showed all the different cars that we were looking at (And we had a few)! Closing the sale was smooth and easy. Can't say enough about Shami. We will be back for our next purchase and we'll use Shami. More

To purchase a used truck Dealing with the sale staff and various employees made me feel real comfortable in purchasing s used vehicle. Great job done by salesman. Great job Dealing with the sale staff and various employees made me feel real comfortable in purchasing s used vehicle. Great job done by salesman. Great job done by salesman. More

Matt Miller is the Greatest car salesman of them all, hands down!!!!He is undoubtedly the most handsome of all Carl Black car salesman also!!! is the Greatest car salesman of them all, hands down!!!!He is undoubtedly the most handsome of all Carl Black car salesman also!!! More

Really enjoying my new acadia denali. From the initial call to having my car delivered to my door everything went well. They matched financing with my credit union. My salesman, Marqius, s From the initial call to having my car delivered to my door everything went well. They matched financing with my credit union. My salesman, Marqius, stayed with me throughout the transaction. He even delivered my car to my home over 400 miles with no extra charges! More

Outstanding customer service Kyle is the best asset you have working there at Carl Black. What a wonderful service experience anyone could wish for. I will definitely recommend Kyle is the best asset you have working there at Carl Black. What a wonderful service experience anyone could wish for. I will definitely recommend Carl Black and Kyle to all my family and friends. Thank you so much again for helping us with our vehicle and repairs, from the Petersons. Go Dolphins!! More

Chevrolet Truck❤️ Second time buying a car from Carl Black very professional, and knowledgeable , Our sales consultant (Shami Johnson) went out of his way to find us Second time buying a car from Carl Black very professional, and knowledgeable , Our sales consultant (Shami Johnson) went out of his way to find us the perfect truck , he helped us research different models and even helped us get down to the price we wanted to purchase the vehicle. he also went out of his way to help set and explain all the technology(on star,xm radio ) and a new app from Chevrolet a BIG thanks to Shami. More

Great Dealership! Carl Black Gmc was a great place to buy a new vehicle. Dealership had a great selection of vehicle and options to choose from. Everyone we met from Le Carl Black Gmc was a great place to buy a new vehicle. Dealership had a great selection of vehicle and options to choose from. Everyone we met from Leonard in sales to Kamau in the Finance dept were great to work with. Will definitely recommend them to anyone. More

Great experience Great service along with made it easy to find what we were looking for. You guys did a good job with selecting him as an employee Great service along with made it easy to find what we were looking for. You guys did a good job with selecting him as an employee More