Carl Black Chevrolet Buick GMC

This is the second time we bought a car from Chevrolet and the second time with this seller, this man did not give me confidence the first time and this second time I wanted to give him the opportunity be and the second time with this seller, this man did not give me confidence the first time and this second time I wanted to give him the opportunity because my husband know him , but he cheated again, he is only here to sell and make money and not to help the client and meet their expectations. Esta es la segunda vez que compramos un auto de Chevrolet y la segunda vez con este vendedor, este hombre no me dio confianza la primera vez y esta segunda vez quise darle la oportunidad porque mi esposo lo conoce, pero me volvió a engañar, solo está aquí para vender y ganar dinero y no para ayudar al cliente y cumplir con sus expectativas. Comunidad hispana no se dejen envolver por este señor. More

ONCE AGAIN MATT IN SERVICE SAVES THE DAY ! !!!!!!!!!! I HAVE SPENT 5-6 HOURS, WASTED TIME, TRYING TO TALK TO SAMSUNG, AT&T, ON-STAR AND OTHER GMC DEALERSHIPS TO FIND OUT WHY MY NEW 2022 YUKO !!!!!!!!!! I HAVE SPENT 5-6 HOURS, WASTED TIME, TRYING TO TALK TO SAMSUNG, AT&T, ON-STAR AND OTHER GMC DEALERSHIPS TO FIND OUT WHY MY NEW 2022 YUKON ISN'T PAIRING WITH MY NEW SAMSUNG Z FOLD 4 PHONE.......... NONE OF THESE IDIOTS COULD TELL ME ANYTHING....... MATT, THANKFULLY - VERY APPRECIATIVELY - DISCUSSED PROBLEMS WITH ME AND RESEARCHED AND FOUND OUT THE DEFINITIVE ANSWERS IN LESS THAN 10 MINUTES. I PRAY THIS TYPE OF "TRUE" DESIRE TO HELP; KNOWLEDGE AND INTELLIGENCE DISPLAYED BY MATT CONTINUES AND THE ALIENS DON'T COME TO TAKE HIM BACK...... ;-) GREEEEEEEEEE'EAT JOB MATT !!!!!!!!!!!!! More

Wow! I just about gave up on this dealership because of the response on 3 calls with 3 different salespeople. Typical New Yorker that I am, I got angry a I just about gave up on this dealership because of the response on 3 calls with 3 different salespeople. Typical New Yorker that I am, I got angry and wrote a slamming email. Low and behold.... Joe responds promising me the world. Yeah right. He apologized for his coworkers and said he would do it all and make it happen. Called me back about 4.2 minutes later and said I have your truck parked right outside my office. I said I'd be there in about 90 minutes after he told me I did not have to go the the showroom but to come back to the commercial vehicle building. OK, I'll bite. We ran down, met with Joe, saw the truck (the other 3 sales reps told me it was gone, sold, off the lot) and amazingly enough, here it was. All it took was someone to get up off their butt, walk the lot, find the truck, call the person that ordered it to see if they still wanted it and voila, they said no so guess what? We are driving a new 2020 GMC Sierra that took less that 2 hours from arrival to closing, signing off on the deal and out the door. I bought a truck from them in 2019, at the main dealership and it took over 6 hours, several arguments and me walking out with the sales manager chasing me. Sooooo if you need a truck or ANY vehicle, call Joe. He can sell a car, truck, whatever and you will be handled so much better in the commercial department/building than you ever will in the main building where the sales reps are either to lazy to look or they are killing and fighting amongst themselves to get you. GO JOE! I have ordering 5 more trucks in the upcoming year for our business and Joe said he can take orders starting May 27th and from now on... it is Joe. CALL JOE - avoid the issues with the main office!!!! Great deal, explains everything, works the deal to the customers best interests and I learned some valuable information from him. He takes the time to make sure you have everything you need and all your questions answered. Old School service!!!!! Your survey below is sorely lacking though. It will not let me post until I select make but you only list Buick and Chevrolet? We bought a GMC! More

Poor customer service and they the wait times are ridiculous I was told I couldn’t get a car wash with my oil change the guy told me they stop doing that 10 yrs ago I told him well my when my car was ridiculous I was told I couldn’t get a car wash with my oil change the guy told me they stop doing that 10 yrs ago I told him well my when my car was bought that was included he goes on to say well you would have to wait a couple of hours mins you I got to them at 8am didn’t leave until 12pm and no car wash cause at 11:45 I was ready to and they didn’t even start my car yet so I said give me my car this is the 3rd time this happened they do not want to honor what they said at the purchase the 2nd time I went to get oil change I tried again for my crash wash waited 2 1/2 hours and then the only rinsed it off they didn’t even do the inside they are rip offs More

Dealership seemed ok at first, we made the decision to buy a used vehicle from them. As soon as we got it home we noticed the tire pressure light came on, i put air in the tire but it came back on so we t buy a used vehicle from them. As soon as we got it home we noticed the tire pressure light came on, i put air in the tire but it came back on so we took it to a tire shop and it one tire had multiple holes in it. My wife contacted the salesman who talked with Michael Zimmerman, Michael said she waited to long to contact them so they wouldnt do anything about it. I myself have called to talk to Michael twice and still no call back, I called and asked to speak with the general manager and he has not returned my phone call. I will never do business with carl black ever again. All they care about is suckering you in and taking your money after that they do not care. I guess thats how business is done this day. More

The service department has a lot to be desired where it takes forever to do an oil change 2 hours just to do an oil change 1st thing in the morning and then check a car and do a oil change it is a 5 hou takes forever to do an oil change 2 hours just to do an oil change 1st thing in the morning and then check a car and do a oil change it is a 5 hour wait More

It's 2021, people can buy cars on the internet without ever setting foot in a dealership, even paying for cars! All I asked for, was an out the door price. And even offered to put down a deposit. Howe ever setting foot in a dealership, even paying for cars! All I asked for, was an out the door price. And even offered to put down a deposit. However, I get this: "Due to high demand on these trucks, all of that has to be done in person. We are open 9am - 9pm Monday - Saturday and 12pm - 6pm Sunday. Let me know when you have some time to come by." More

I was ripped off by Carl Black Chevrolet, when I called the dealer back to let him know that what he sold me wasn't what he said it was, he replied you bought it, you might as well enjoy it. The manager re the dealer back to let him know that what he sold me wasn't what he said it was, he replied you bought it, you might as well enjoy it. The manager refused to call me back. They are small time used car scam artists. NEVER BUY FROM CARL BLACK! More

My family bought a Buick yesterday, he was so friendly and helpful. He helps a lot of customers at the same time, he’s busy but still make us comfortable and gave us a good price, too. and helpful. He helps a lot of customers at the same time, he’s busy but still make us comfortable and gave us a good price, too. More

Worst experience I've ever had trying to buy a car. Took several hours to respond to my internet request. Repeatedly asked to be texted and they just emailed me. After almost 9 hours to get all the informat several hours to respond to my internet request. Repeatedly asked to be texted and they just emailed me. After almost 9 hours to get all the information, I finally got it. After a short conversation with the WORTHLESS Sales Manager, I told him I was going to think about it and would call him back. This was at 8:50 pm. I emailed at 11:00 pm and told them I would take it. At 10:15 a.m I called and spoke to the same Sales Manager who said he would call me back shortly. 3:05 p.m. I still haven't heard from him. If I could rate this experience with a negative number, I would More