Carl Black Chevrolet Buick GMC

CARL BLACK REVIEW CERTIFIED WARRANTY SCAM My wife and I purchased a GM Certified 2011 GMC Yukon XL From Carl Black in Kennesaw, GA in March 2014. Our sales person was amazing! He was kind, a My wife and I purchased a GM Certified 2011 GMC Yukon XL From Carl Black in Kennesaw, GA in March 2014. Our sales person was amazing! He was kind, approachable, super hard working and apparently no longer employed by Carl Black. Honestly, I think we overpaid for the vehicle but the truck seemed to be in great shape and it was in far better condition than any of the 20 other vehicles we had seen. My wife and I previously owned a Chevy Tahoe and absolutely LOVED IT but we needed the extra seats to fit the 3 additional children we were about to foster. The vehicle had sat on the lot for more than 3 months un-certified but when we started inquiring about the vehicle, the sales guy promised he would have the truck certified for us. This came with a 2 year bumper-to-bumper warranty and with free oil changes for 1 year. We purchased the vehicle and immediately things started going wrong... First the DVD screens stayed on even with the car off and burned out which Carl Black replaced within a week of our purchase. Then I remembered that the Sales person forgot to share the 172 point inspection report with us that shows the condition of the vehicle so that they can prove to GM that the truck is worth certification. I hounded the sales guy for months afterwards and never received the paperwork even though he said he emailed me several times (yeah gmail is really not delivering your emails or are you not sending them). On a summer vacation to Florida in June the dashboard cracked, in July the images on the A/C buttons started to fade and whip off with each touch and in September the brakes started to smell. Then finally in October during a routine oil change and tire rotation at our local GM dealership we were told that the tires were so warn and rotted that they could not legally rotate them without replacing them which was a $915.00 bill just 7 months after purchasing the vehicle. Best yet we were told that the dash and the buttons would not be covered by the bumper-to-bumper warranty and that the warranty had 'just" expired. What happened to 2 years you ask?!?! Yeah it was a 2 year or 10,000 mile warranty {read the fine print}... who drives 10,000 in 2 years? I really don't understand how a vehicle sits on a lot for more than 3 months without being certified if indeed it can be certified. I am in marketing and I would think that would be a HUGE selling point. Also how could a "certified" used vehicle wear tires down to the the steel so quickly when they are suppose to be greater than a certain amount to even get certified. AND how a vehicle that is garage kept could have developed tire rot from anywhere other than the dealership where it sat on the lot outside for 3+ months. And how could a vehicle with rotting tires (extremely dangerous I might add when transporting 5 children under 5 years old) pass a legitimate "certification" examination. BUT here is the kicker... we called Carl Black and they still will not send us the 172 point inspection paperwork because they cant find it and they will not even entertain replacing the tires or fixing the defects. WHAT A JOKE!! More

I purchased my GMC Acadia back in late March 2013. My initial salesperson was very courteous and helpful, but he has since left the company. When I purchased my truck I also included an extended warranty initial salesperson was very courteous and helpful, but he has since left the company. When I purchased my truck I also included an extended warranty and given 2 years of free oil changes. One of the only thing I ask to have replaced was an a/c vent in the back passenger seat that was broken be replaced. I was told it would be by my sales guy & Will Washington who guaranteed me it would be replaced they were going to order the part. So let's fast forward to September 2013, I was pulled over by the police yesterday, the officer informed me that my truck was registered to my old Volkswagon CiCi. Ithank I had my insurance card and every receipt from the DMV with me. I called CB and spoke to Amber who told me it's the responsibility of the owner to go to the DMV and change the tag or get a new one, she was helpful , however I had already paid to have my tag from CiCi changed over to the Acadia months before. DMV said the only reason the other tag was issued is because CB put in the request for a tag change although I never received it, plus I already had paid the change fee. I called Amber back to let her know, I have yet to speak to her. I also, ask the customer service service representative who I spoke with prior if I could take my truck in for servicing because the truck indicator for an oil change came on, to the dealership closest to my home which was in Morrow, Ga. I told her I have a 2 year free oil change service plan, she told me yes, I can take it into any GMC. I went to the dealership in Morrow and recieved a bill for 51 usd. I promptly called CB and spoke to Chase in service who told me that the information given to me was wrong it would only be honored in CB delerships. So, I have a warranty that's paid for and told by one I can use it anywhere only to have to pay for it once the service is done. By the way I am still waiting for the pRt to be replaced in my truck, I had heard the part came in, but if they need it for another vehicle they will put it on that vehicle and order another one for my vehicle. That was 6months and Will Washington word that it would be replaced has proven to be of no help to me. I would not recommend this dealership to anyone who would still like quality sevice once the sale is completed. Once the sale was complete the follow up service falls short. Very short. More