Carl Black Chevrolet Buick GMC

No trust My trade in appraised $1500 less than I would have gotten at Carmax. My salesman called me at home and said the sales manager assured him that they w My trade in appraised $1500 less than I would have gotten at Carmax. My salesman called me at home and said the sales manager assured him that they will match Carmax if I come back in. I came back the next day and the sales manager came into the office and said they can't match Carmax, but would come within $500. I got up to leave telling them they should stick by their word. Magically, he immediately was now able to match Carmax. I should have left anyway. Why did it have to come to that. So next, in the finance office as I am signing the paperwork, I noticed 3 charges, not in the main column but off to the side, each one for $500. I refused to sign until they were explained, so enter again the sales manager. The first two charges he explained were "locked in" as they costs to keep the car clean on the lot for example. Seems like that is part of dealer overhead? Anyway, the last charge was an extra 2 years of routine service (oil changes) that they sold me. Problem is I never was told about it, so how the xxxx did I buy it?? They just decided to sell it to me without telling me and snuck the charge in. So of course, I demanded that get removed. So I caught them twice. I only wonder what I did not catch. Then after all that, I get home and the mileage in the car was 2000 miles different than that on the paperwork. So 2 days later, because of THEIR mistake, I had to drive 30 minutes out of my way during a work week to resign documents. WOW!!!! The Terrain I bought was great. But this dealership CANNOT be trusted. Buy your car elsewhere. More

Terrible Customer Service I have always brought my car to Carl Black Kennesaw for services and warranty check ups. 90% of the times I bring my Camaro into Carl black, it comes I have always brought my car to Carl Black Kennesaw for services and warranty check ups. 90% of the times I bring my Camaro into Carl black, it comes out damaged in one or more places. Every time they fix it but I've noticed all the repairs have been half xxx. It has gotten to the point where I come into the dealership, show them everything wrong about my car cosmetically, and yet it still comes back with curbed wheels, 80 extra miles on it, dents, scratches etc. Not to mention, I brought my 2014 Camaro ss 1le in due to burning smell. My service advisor said it could be the clutch and they would check it out at no cost. After getting my car back all messed up, they decided not to look at the clutch as promised. All around bad vibes from this dealership. More

Sales Experience I test drove a 2016 Camaro and left my contact information to the salesman. I emailed him the next day and requested more information. I never heard I test drove a 2016 Camaro and left my contact information to the salesman. I emailed him the next day and requested more information. I never heard from him. Days later I made an info request online at the Carl Black website. I got a call from the Internet sales person. I asked for more info on the same vehicle. I got a copy of the build sheet the next day. I requested a guote from the same sales person via email. I never heard from her again. I emailed the dealers general manager and related my experience and lack of communication from the dealers two salespeople. Again no response whatsoever. I have to say I've never had an experience like this before. Carl Black needs a new business model. Their current one clearly isn't working. I'd never go back there or recommend them to anyone. Carl Black's Facebook page is a litany of complaints. I can believe it. More

Put 100 unauthorized miles on my Corvette Took my 2014 Stingray in for a smudge on the mirror and an oil change. 3 weeks later I got my car back with over 100 miles logged. Service said that m Took my 2014 Stingray in for a smudge on the mirror and an oil change. 3 weeks later I got my car back with over 100 miles logged. Service said that my On-star mileage and performance tracking system was wrong. They said they logged it correctly and nobody drove the car. Yeah, sure, On-star is faulty. Had they owned up to joyriding in my stingray and tried to make it right I would've been a lifelong customer. Instead, to deny it and blame a digital satellite system that "erroneously added" 100 miles is not only an insult of the lowest order but plain ignorant. More

Ridicuulous excuse for a dealership! Most ridiculous place Ive ever been. First we were sold a car, then told that we couldnt have it, because the other dealership wouldnt give it to th Most ridiculous place Ive ever been. First we were sold a car, then told that we couldnt have it, because the other dealership wouldnt give it to them... then they charged us more for another one. Then 2 weeks in, noticed something bulging out of the side of the driver seat.... brought the car in to make an apt, was told to just drop it off Wed night for service Thur. It would be "quick and easy". Dropped it off. NO one had any clue who I was, what I was doing there or anything.... Then Thursday I didnt hear from them, so we called. "Oh we called you this am, we didnt know what was wrong with it". They had our number wrong... supposedly fixed it. Friday.... they tried to call us again... number still wrong.... We finally called that afternoon to find out that they had to order a part, no clue of knowing when it would be in. Number was STILL wrong. Man said he was fixing it right then.... They would call me Sat am, so I could pick up the car, until the part was in. No call Sat... I called, number STILL freaking wrong!!! How hard is it to get a number right? Total and complete lack of communication on the whole thing! Fast forward to yesterday... my part was in. Dropped my car off. Was told to leave it overnight so they could wash it and fill the tank before I picked it up. Today I waited till 2 (after not recieving the phone call telling me it was ready, that I was supposed to get) When I got there, it wasnt ready.... "10 mins while they wash it". 45 mins later, they roll up with my car. My daughters seat (in the back) is covered with long black marks all over it. And the front driver seat is totally dingy, and dirty. Looks like leather in a car you've had for years, that picks up the color from your jeans!! Absolutely ridiculous!!! So now my brand new car, which has spent almost as much time at this stupid dealership, as it did in my own garage, has a dingy nasty used looking seat! I was livid! The woman "brought it back to her manager".... 15 mins later, rolled up, walked past me (without even looking at me) said "they wiped it off for you". Um, why didnt they clean the mess they made before they said they were done? It is still not clean. It still looks dingy and grey! I should have gone with my gut at the beginning of this whole ordeal and walked quickly away from Carl Black! Ill tell you, when we are in the market for a new car, we certainly wont be returning here!!! More

Fast Service I had been having trouble with the dealership in Dublin, GA for three weeks about a defect with my wheels. I stopped by Carl Black on a Saturday, wait I had been having trouble with the dealership in Dublin, GA for three weeks about a defect with my wheels. I stopped by Carl Black on a Saturday, waited for about an hour and told they had new wheels ordered. I'll get them mounted next weekend. It was such a relief to go from weeks of headaches and lies to one hour and problem solved. More

Sales Trickery BEWARE! Unscrupulous sales trickery. We talked with a manger and told him we were tired of sales stories that were not true; asking him to please tre BEWARE! Unscrupulous sales trickery. We talked with a manger and told him we were tired of sales stories that were not true; asking him to please treat us with honesty, he said that was there policy. We were told they had several GMC vehicles in stock that met our specifications. We selected one and it was suppose to be ready for us to drive when we arrived. We have a trade and we were told the we would get somewhere between $500 and $2000 above trade in value for our vehicle and it would only take 15 minutes to appraise. So we drove 45 minutes to get there. No vehicle ready to test, in fact no vehicle at all. After searching they found one Chevy that kind-of net our requirements. We test drove it and were willing to consider it, BUT - the trade in, oh the trade in, it took 1 hour and 15 minutes for them to appraise and came in $2500 under the KBB trade-in value for our vehicle. 45 min to drive there plus 2 hours there plus 45 minutes back - 3 and 1/2 hours of wasted time. More

ZERO STARS, NO INTEGRITY, ACCOUNTABILITY in this dealership If I could give ZERO STARS I WOULD. if this was the last GM dealership on the planet, I would go to another brand. On 6/9/2015 my Saturn Vue went in If I could give ZERO STARS I WOULD. if this was the last GM dealership on the planet, I would go to another brand. On 6/9/2015 my Saturn Vue went in for new tires. On 6/10/2015 I purchased a new 2015 Camaro that he saw on the lot and upgraded his 2014 Camaro to the 2015.The morning of the trade in the 2014 Camaro was rear ended, a claim was filed with State Farm. We traded in the vehicle with the understanding that State farm could view the car for devaluation. 2 visits by state farm to the dealership on 6/17 and 6/18 no one could locate the car, that was over in preowned as an internet listing sale as is with the dealer back plate hiding the damage. On 6/16/2015 we had our 4th service failure from this dealership. The service department had my tire sensor set to 50PSI, ontop of not connecting the battery from the visit on the 9th, I was left stranded in my employers parking deck. Our mechanic fixed the battery issue. On the 17th, we saw the state farm agent at the dealership, we assumed they saw the car. they "lost the car". On the 19th I called asking to speak to T Scott Jordan the listed GM of the dealership. My call was returned by Stoffon Stevenson. I made an appointment to see him, since I was "not entitled" to speak to the GM regarding the issues at hand. Steffon Stevenson talked with us on the 19th, and since he did not back up what we were told what would happen by the Sales Manager Richard T., the car was sold over the weekend of the 20th, without someone removing the bumper fascia to check for damage and we are out money on the claim and the adjuster that Richard T recommended to help with the State Farm claim. It will be a cold day in h*** before I ever recommend this dealership to anyone, We purchased our 7th and last car from Carl Black Automotive group. They have no integrity, no accountability, and not my job mentality that is rampant among departments. We took Steffon's advice to never return to HIS dealership and to take our business and service needs elsewhere. I added up the cost of the vehicles purchased with this group and it is over 250K. No more. My Husband and I did take our business elsewhere. At another Chevy dealership we found the General Manager on the floor out in the open. Despite the threats from Steffon at Carl Black about what will be covered or not, we found a dealership to go too for service on our new car. While the brand new car was being serviced (again another Carl Black FAILURE - #5), my husband found a vehicle to replace our beloved Saturn Vue with. So we traded it in. I found out that it does not take 4 to5 hours to buy a vehicle, 92 minutes from start to finish at the other dealership.We were offered options that Carl Black did not offer that were eligible under the purchase program I use. As a GMS eligible customer, Carl Black overcharged us on the documentation fee by 424.00, and shopped us out to so many banks, my credit rating is affected by this for the next 60 days. This dealership is a poor ambassador for GM. I do not like being lied too and told who I am "entitled " to speak with to address a string of failures. Steffon has the title of Business Development Manager, he is the liason with the 1-800 number for whom customers complain too. I still with to address these issues with T Scott Jordan, and am taking this string of service/sales failures up the food chain with GM. More

LIARS - Bait and Switch!!!! BEWARE! Vehicle had no information listed on it - no price, no mileage, no year/make/model. Came in to look around twice - was quoted three differe BEWARE! Vehicle had no information listed on it - no price, no mileage, no year/make/model. Came in to look around twice - was quoted three different prices. When I asked manager about why the price had increased he said he would take off the tires and rims to honor a lesser price they had quoted. Apparenlty I fell completely stupid - because I went back a 3rd time to try and buy the car. Again, quoted one price, told them to go ahead and complete credit/loan app - but then price increased $!500 again. LIARS LIARS LIARS!!!!!!!!!!!!!!!!! Salesman refused to honor his quoted price. Shameful business practice! They said they would remove the tires and rims to honor their quoted price. More

Horrible Sales Service On 3-6-15, I purchased a GMC Acadia from Carl Black in Kennesaw, GA. I requested a carfax report and was not given one. Once asked about the condition On 3-6-15, I purchased a GMC Acadia from Carl Black in Kennesaw, GA. I requested a carfax report and was not given one. Once asked about the condition of the car, I was told there were no accidents. I asked Brandon Ramsey why I could not get a report and he stated that nothing was wrong with the car and it never was in an accident. I trusted them since I was a repeat customer. A few days later (3-8-15) the car started giving me some issues and I informed Brandon right away and he scheduled service. Prior to taking it in onstar sent me a list of things that was wrong with the car (3-7-15). I immediately forwarded it to Brandon and was told that onstar was just updating and the information was old. He did say he would look into it but said everything was fine because the car passed through their inspection process. I dropped the car off (3-10-15) to look into the kickback I was getting. I picked the car up (3-14-15) and requested a carfax report again because the car was having too many issues too soon. I was again denied the report from Brandon. All of this led me to go and get a report from another dealership a week or two later (3-24-15). The findings were horrific. The car had structural damage and the odometer reading was 1k less than the prior year. I asked Brandon to work on this and see what can be done. I was told nothing by him as well as his manager (not sure who was yelling at me on the other line). Other minor issues occurred with the scratches that needed to be repaired and it took about 3 weeks (4-3-15) to get it done and the driver side still has scratches. I asked for a carfax report again and mentioned getting a lawyer and then immediately Brandon gave me an autocheck report. The car was finally delivered again and still had scratches (4-9-15). I filled a complaint with the BBB and Consumer Protection Agency (4-10-15). I called GMC Customer Service and spoke with Brain (whom no longer works there, claim #71-1463877758) and chatted with Stacie. Both confirmed that the vehicle had 4 recalls as of 3-2-15 and 2 of them were safety related. Both also informed me that the dealership would call me but my contact would be Stefan. I called Stefan on 4-18-15 and was told he did not address issues on the weekend. On 4-20-15, I then called the finance manager, left a message and never received a phone call back, called GMC twice with no luck and Stefan. Stefan said he would speak with Terrell (the yelling manager) and get back to me. On 4-21-15 Stefan called back and told me to set up an appointment with Magnum to get the vehicle reevaluated. 4-22-15 I called Magnum and was told to come in whenever. The same day David called back and told me that Terrell would schedule the reevaluation and put me in a loaner on 4-27-15. When I arrived at the dealership Stefan sat down with me and I showed him the carfax report. Once I showed him the report, the whole story changed to trading the vehicle in. They attempted to trade the vehicle in for $25,000.00 but I only could choose from the rental vehicles or new vehicles that were way above my price range. I asked to speak with Stefan and he was not available, I left a message for him to call me back and I have yet to hear back from him. I called Stefan twice and left a message on 4-28-15. On 4-29-15 I called Stefan again with no response. Robert the new GMC rep called to replace Brain and I updated him. 5-4-15 called Stefan again and left a message with no luck. From 5-6-15 until 5-15-15 Robert has been attempting to get someone fro Carl Black to call be back. I have been transferred from person to person within Carl Black and left numerous messages with no response. I have even been hung up on!! I have even left messages for Scott Jordan and Lewis Spate. I am sure that Stephanie at the front desk can testify to how many times I have called this dealership to resolve this issue. I can go on and on about the horrible customer service. Brandon Ramsey was a terrible sales rep and purposely sold me a car to make his quota. He refused to give me the report because they knew the car had structural damage and the odometer was tampered with. Terrell was a horrible manager to speak to a customer in the manner in which he spoke to me. The finance manager didn't have the decency to return my phone call. Stefan initially tried to work with me but decided to no longer accept my calls and ignore my messages. Scott and Lewis simply didn't care enough to get involved. Now I am stuck with a car that is worthless due to the structural damages and odometer tampering. I just want them to take this car back. I don't want to do any further business with them because they are not trustworthy. I will be sharing this experience with anyone that will listen or do something about this until the situation is taken care of. More