Carl Black Chevrolet Buick GMC

I was treated unprofessionally by the service department. I contacted the dealership to have my airbag recall work done. They had me drive to the dealership to examine the airbag and ordered it. I waited 2 I contacted the dealership to have my airbag recall work done. They had me drive to the dealership to examine the airbag and ordered it. I waited 2 hours and left when they were finished. No problem, I understand. Two weeks later they called me and made the appointment for the installation. When I arrived they refused to service the call and said to take it to another dealership. Completely unprofessional and rude. Sales department is as slippery. Go buy a FORD they didn't take the bail out! More

Don't purchase a used car from them ever Service was great however sales was awful. I purchased my current vehicle a year and a half ago from this same location of Carl Black. I spoke to my Service was great however sales was awful. I purchased my current vehicle a year and a half ago from this same location of Carl Black. I spoke to my sales representative and just inquired about the new Buick Encore SUV. We found on that I loved and did the paperwork to see how we could do a deal. I was advised that Carl Black would only pay 4,000 for a car I paid 12,000 last year for. After being puzzled I did a quick Kelley blue book to see comparables and this was lower than the low end on Kelly Blue book. I asked my sales rep why he advised it was due to my Verano being discontinued. I sat there for three hours as they tried to get me to put down 3,000 and still carry over thousands from my verano to the new loan. I refused and walked away. I took my car to another dealership to see what they would say. They advised my car was in a accident prior to my purchase and that was the cause of the low evaluation. My grandmother worked for GM for 35 years and retired. I have only driven GM products my whole life. I am appalled at the dishonesty hiding something like that to make a quick buck. Good service keeps customers and you all have lost one forever. Ps my sales rep was Kenny Lewis. More

BUYER BEWARE SOLD US A CAR WITH MOLD!!! WE recently purchased a used vehicle from Carl Black Kennesaw which had been previously owned by an employee there. After a few months we come to fin WE recently purchased a used vehicle from Carl Black Kennesaw which had been previously owned by an employee there. After a few months we come to find out that there is water in our trunk. We took the vehicle in for service to find out that there were hoses not attached properly and the carpets seats etc were full of mold. The service manager said that this mold had to be there for a long time. Needless to say we wanted it fixed and were told that we had to pay 1100.00 for this. Needless to say we are extremely upset about 1) the health concern of driving a vehicle full of mold 2) Carl Black would not take responsibility and sold us a vehicle that they knew had a safety issue. 3) we were treated with no care or consideration from management. Carl Black Kennesaw has no integrity or care. STAY AWAY!!!!! More

POOR SERVICE..CHARGED CARD TWICE!!!! I wish there was 0 stars. I had my car serviced here and my debit card was charged twice for $2,820 today 12/16/2016 totaling $5,640 one week before C I wish there was 0 stars. I had my car serviced here and my debit card was charged twice for $2,820 today 12/16/2016 totaling $5,640 one week before Christmas!!! Accounting rep responsible for the refund(Sheila Beck) has NO CUSTOMER SERVICE skills!! She didn't get out her chair to explain to me or talk to me directly, only to the service rep as she just stared on with no concern through her glass window. So asked to speak to Director-No definitive time frame on my refund after talking Service Director. They don't even know how long it takes their vendor (MES) to process the refund. It takes 2 seconds to take your money, but Carl Black has no clue how long MES will take to process my refund/credit. INCOMPETENT!!! So now I'm left to figure out how to pay for: dinner I was hosting for 15 kids I mentor, groceries, gas for my car, my birthday plans, last minute Christmas items, not to mention regular bills......because who knows when Carl Black will show ACCOUNTABILITY and give me MY money back. It doesn't affect them personally so they DO NOT CARE!!!! More

Poor customer service and long wait I arrived at the service dept after calling early morning about what i needed and some slow guy (advisor)took in my order to get my tire put on. After I arrived at the service dept after calling early morning about what i needed and some slow guy (advisor)took in my order to get my tire put on. After waiting almost 2 hours i had to get up and walk around to get someone to get my car that was just sitting there after it was ready. The guy who helped me felt the need to stress the fact that he was just helping me out to get me out of there after all the time i waited because everybody was at lunch including the guy who originally sent my car back for the tire to be put on. He saw that i was pissed ans had a 10momth old baby with me and never apologized he instead talked crap about how i should be happy to be out that quick and he is surprised it only took almost 2hrs to change my tire because they are not like the tire shops themselves. I spent 135.00 which i feel like i should get some money back for the horribpe service i received and the time i waited without being notified it would take so long. I had already told him that i had dr appointments i needed to get my children to by 2:30pm and he still acted as if he didnt give a xxxx. I had arrived there at about 12pm or a little after. I am the one noticed my car was back outside juat sitting ans had to get someone to check me out had i not sis that there ia no telling how much longer i wouldve waited. More

Worst than con artist I offered 45k cash for a Tahoe LT. my offer was declined and I gladly left to continue my search elsewhere. I received a call from a Latoya that ask m I offered 45k cash for a Tahoe LT. my offer was declined and I gladly left to continue my search elsewhere. I received a call from a Latoya that ask me to return. i told her I would not negotiate my price and have no need to return. She set a meeting with a Matt McPhee that didn't even know the history of the deal. With the gas crisis currently affecting Georgia, these people were willing for me to return an offer the same thing I declined the day before. Stay away from these snakes, there tactics are archaic to the new world of negotiations. My salesman stated he was in the business of selling cars, and when I told him that is what he was doing with me, he expressed he worked multiple deals at once. Real good job putting the customer first. Don't trust this dealership More

No trust My trade in appraised $1500 less than I would have gotten at Carmax. My salesman called me at home and said the sales manager assured him that they w My trade in appraised $1500 less than I would have gotten at Carmax. My salesman called me at home and said the sales manager assured him that they will match Carmax if I come back in. I came back the next day and the sales manager came into the office and said they can't match Carmax, but would come within $500. I got up to leave telling them they should stick by their word. Magically, he immediately was now able to match Carmax. I should have left anyway. Why did it have to come to that. So next, in the finance office as I am signing the paperwork, I noticed 3 charges, not in the main column but off to the side, each one for $500. I refused to sign until they were explained, so enter again the sales manager. The first two charges he explained were "locked in" as they costs to keep the car clean on the lot for example. Seems like that is part of dealer overhead? Anyway, the last charge was an extra 2 years of routine service (oil changes) that they sold me. Problem is I never was told about it, so how the xxxx did I buy it?? They just decided to sell it to me without telling me and snuck the charge in. So of course, I demanded that get removed. So I caught them twice. I only wonder what I did not catch. Then after all that, I get home and the mileage in the car was 2000 miles different than that on the paperwork. So 2 days later, because of THEIR mistake, I had to drive 30 minutes out of my way during a work week to resign documents. WOW!!!! The Terrain I bought was great. But this dealership CANNOT be trusted. Buy your car elsewhere. More

Terrible Customer Service I have always brought my car to Carl Black Kennesaw for services and warranty check ups. 90% of the times I bring my Camaro into Carl black, it comes I have always brought my car to Carl Black Kennesaw for services and warranty check ups. 90% of the times I bring my Camaro into Carl black, it comes out damaged in one or more places. Every time they fix it but I've noticed all the repairs have been half xxx. It has gotten to the point where I come into the dealership, show them everything wrong about my car cosmetically, and yet it still comes back with curbed wheels, 80 extra miles on it, dents, scratches etc. Not to mention, I brought my 2014 Camaro ss 1le in due to burning smell. My service advisor said it could be the clutch and they would check it out at no cost. After getting my car back all messed up, they decided not to look at the clutch as promised. All around bad vibes from this dealership. More

Sales Experience I test drove a 2016 Camaro and left my contact information to the salesman. I emailed him the next day and requested more information. I never heard I test drove a 2016 Camaro and left my contact information to the salesman. I emailed him the next day and requested more information. I never heard from him. Days later I made an info request online at the Carl Black website. I got a call from the Internet sales person. I asked for more info on the same vehicle. I got a copy of the build sheet the next day. I requested a guote from the same sales person via email. I never heard from her again. I emailed the dealers general manager and related my experience and lack of communication from the dealers two salespeople. Again no response whatsoever. I have to say I've never had an experience like this before. Carl Black needs a new business model. Their current one clearly isn't working. I'd never go back there or recommend them to anyone. Carl Black's Facebook page is a litany of complaints. I can believe it. More

Put 100 unauthorized miles on my Corvette Took my 2014 Stingray in for a smudge on the mirror and an oil change. 3 weeks later I got my car back with over 100 miles logged. Service said that m Took my 2014 Stingray in for a smudge on the mirror and an oil change. 3 weeks later I got my car back with over 100 miles logged. Service said that my On-star mileage and performance tracking system was wrong. They said they logged it correctly and nobody drove the car. Yeah, sure, On-star is faulty. Had they owned up to joyriding in my stingray and tried to make it right I would've been a lifelong customer. Instead, to deny it and blame a digital satellite system that "erroneously added" 100 miles is not only an insult of the lowest order but plain ignorant. More