Carizona
Mesa, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 9:00 AM - 5:00 PM
Service
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 9:00 AM - 5:00 PM
Parts
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 9:00 AM - 5:00 PM
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Very good happy with my car Khalid is the best go see and ask for him thanks Carizona ask for him thanks Carizona More
Nicest dealership I've been to the people as well asthe cars all in excellent condition and the best selection thus far. Everyone went above and beyond to make this.The best experience i've had at a deale cars all in excellent condition and the best selection thus far. Everyone went above and beyond to make this.The best experience i've had at a dealership More
Khaled worked with me here in Arizona , and the experience was up and beyond. I definitely recommend him and this dealership experience was up and beyond. I definitely recommend him and this dealership More
Khaled was ready to help me find the exact car I was looking for with an amazing warranty so I’m always covered no matter what life throws at me!!! Thanks!! looking for with an amazing warranty so I’m always covered no matter what life throws at me!!! Thanks!! More
Tony, Robert & Brent have provided unique professional experience during my purchase of a used vehicle. They did a final review of the car and found issues that they fixed at no cost to me. They installed experience during my purchase of a used vehicle. They did a final review of the car and found issues that they fixed at no cost to me. They installed a brand new engine and test drive it for an hour to make sure everything is in tiptop shape before I left the lot. Awesome place to get yourself a used car that worth every penny you spend. 😎👍 More
We met Colton in the showroom we had an appointment he had the SUV ready and waiting. We drove, bought, drove away all within 2.5 hours it was a good experience. Colton could talk more but he was polite, had the SUV ready and waiting. We drove, bought, drove away all within 2.5 hours it was a good experience. Colton could talk more but he was polite, not pushy, just not a talker I guess. everything was good thanks again Colton More
Will was great. Was happy with the deal & the purchase. Unfortunately the vehicle I bought leaks oil. Texted Will I'd come in, said cool, was told by another Will to Was happy with the deal & the purchase. Unfortunately the vehicle I bought leaks oil. Texted Will I'd come in, said cool, was told by another Will to make an appointment while I was already there.. left upset, taking it to my dealer. Don't want to deal with them anymore. Triple check their vehicles. More
Hello, Short summary but this is a long issue: - Sept 7th purchased a 2016 Kia Optima from Carizona - Sept 8th noticed it had a weird smell - Jiffy Lube told me it didn't have a cabin filter and low on oil. purchased a 2016 Kia Optima from Carizona - Sept 8th noticed it had a weird smell - Jiffy Lube told me it didn't have a cabin filter and low on oil. - Sept 8th through 12th I noticed white plume of exhaust smoke during acceleration all day not just morning. - Sept 16th took car to Greulichs Mechanic near house, they confirmed they also seen white plume of smoke but need to open engine, declined since car is under 15 days or under 500 miles Implied Warranty. - Sept 18th took car to Carizona, I was told it had a bad engine by Will Service Manager. It would take 2 weeks to repair. - Sept 19th - received a call from Lissa Irvin the GM - I was told I had to keep the car or lose my downpayment and they could provide me a new engine. - Sept 20th - we went to Carizona, and spoke with GSM Don or Bob, rude as can be, slammed his chair and walked off when we told him we would consider legal action. We offered to accept a new car, BUT they insisted we keep that car. - Sept 22nd - received an email from Lissa Irvin the GM that the car was ready and engine replaced (48hrs vs 2 weeks now?) - Sept 26th, I had the car towed from Carizona to Courtesy Kia in Mesa. - Sept 27th, Kia confirmed the engine was OLD vs New and they had done a very poor job with installation. - Sept 27th, check engine light is now on - Kia confirmed the "Intake Manifold" which is internal to the engine is bad, so Carizona provided an even worse engine. - Sept 30th, Kia has provided me all the cost to the repairs needed, near 5k worth. - Way to go Carizona with providing me an even worse engine validated by Courtesy Kia. This is all within the 500 miles or 15 day implied warranty. My car will remain with Courtesy Kia until Carizona pays for the repairs or refund me along with unwind the loan. P.S I have plenty of documentation whereas Carizona likes to say they did something without showing what. I am keeping receipts. Thank you More
Horrible customer service and not personable at all. Jordan Lecky threw a fit at us for not accepting her offer to make a deposit BEFORE even seeing the vehicle. She got our time wrong for the appointme Jordan Lecky threw a fit at us for not accepting her offer to make a deposit BEFORE even seeing the vehicle. She got our time wrong for the appointment and had attitude when we corrected her on that. Lastly, had a family emergency the day before our visit so we had to cancel and she felt the need to ask about our personal business, rather than doing her job and asking when we can reschedule. Don’t waste your time with Jordan Lecky or this garbage dealership. More



