CardinaleWay Mazda Peoria

My 2011 Miata MX-5 included "free tires for life" andhas been for a slow leaking tire three times since Jan of this year. Since most of the mileage was local, the air pressure leakage was iden life" andhas been for a slow leaking tire three times since Jan of this year. Since most of the mileage was local, the air pressure leakage was identified by the "Lo Pressure" light on the dash and the loss was minimal, but the reason for the problem could not be identified. At my third visit, I expressed deep concern because we were taking a cross country trip to celebrate my wife's retirement. I was assured that the pressure was good and not to worry. We left Peoria, AZ and drove to Holbrook, AZ; lo and behold, the LP indicator came on just a few miles down the road. I found the pressure a few lbs low and reinflated the tire. The problem persisted to the point where I was stopping to add air in Grants, Albuquerque, Amarillo, and Tulsa. The dealer in Tulsa refilled the tire with Nitrogen (as the other three were), but could not explain the failure. By the time we drove to Indiana, the air pressure was falling at an alarming rate and I called Mazda Roadside Assistance (Great, by the way!) I had made reservations in New Hampshire for the foliage season some months earlier and had a time crunch to manage. It was also Sunday, and I could not be guaranteed that dealers in that area would be open on Monday. The tow truck operator opened his shop to see if He could identify the problem; he couldn't either. I opted to replace the tire to salvage at least part if the day, but in the process of the tire change, the operator broke the sensor stem (replaced with a rubber one) to get us back on the road. My decision proved to be a good one, as the low pressure problem disappeared for the remainder of the journey. Upon my return to Peoria, I scheduled a service visit to this dealer to replace the valve stem sensor and to be reimbursed for the tire. I was toldt that "Tires for Life" did not apply to road hazzards, or in this case, evil spirits. Please understand that "Tires for Life" was described by two different salesmen (long since gone) as anything that caused the tire to be replaced, but as Yogi Berra once exclaimed, "Verbal agreements aren't worth the paper they're printed on." I was told THIS time that the guarantee only applies to worn tread. The net result was unnecessary consternation and concern throughout the trip, lost travel time that required extended travel hours to get back on schedule, and the costs of a new tire and airvalve sensor. In all other service aspects, the service department has been exemplary; Zenus has been particularly helpful in assuring that, with the exception of this tire, we as customers were happy. This experience should never have happened! More

I gave this rating because of the outstanding staff. I worked with Carlos Rivas, Karen Cappadona, and the very friendly General Manager. They were professional, courtious,and conducted business with a li worked with Carlos Rivas, Karen Cappadona, and the very friendly General Manager. They were professional, courtious,and conducted business with a light air that made me feel comfortable. The rest of the staff deserve recognition also. Thank you to Carlos who went above and beyond! Cardinale Way Mazda was just a fun place to be! Sincerely, Karen Ewing More

I bought my Mazda 3 there last April, I have been more than pleased with the service and customer service. I have been there for every oil change and they have remained professional and courteous. than pleased with the service and customer service. I have been there for every oil change and they have remained professional and courteous. More

Zenus has helped me for a few years. He always remembers me and my disability. He always has a smile and greets me like we are best friends. Zenus makes me feel comfortable so I can relax while waiting fo me and my disability. He always has a smile and greets me like we are best friends. Zenus makes me feel comfortable so I can relax while waiting for my car. Thank you very much More

I went to a previous Mazda dealership in Avondale and had a horrible experience there. So going to Cardinal Way I was a little nervous. I was very skeptical and apprehensive but they put my mind at ease from a horrible experience there. So going to Cardinal Way I was a little nervous. I was very skeptical and apprehensive but they put my mind at ease from the beginning. They were honest and caring and got me into an amazing car that I'm in love with!! I would recommend them to anyone who mentions they are in the market for a car!! Had an awesome experience!! And "mama" was so amazing to work with as well!! More

Carlos did an outstanding job of getting us the best price on the car we traded and the truck we bought.He is great person to work with and I highly recommend him.Thanks Carlos for the great job you did price on the car we traded and the truck we bought.He is great person to work with and I highly recommend him.Thanks Carlos for the great job you did. God Bless,,,Joe and Louise Frejek More

Very knowledgeable and very helpful. Took the time to explain to me what was being done with my vehicle when it wasn't performing as it should giving me piece of mind, something I rarely got at other dea explain to me what was being done with my vehicle when it wasn't performing as it should giving me piece of mind, something I rarely got at other dealerships. What impressed me the most was how thorough the technician (Jacob) was in diagnosing my problem and Zenus being very accurate on the completion of my car's repairs. Overall great experience. More

I was very impressed with young Derek! He was not only friendly, his knowledge of the vehicle I purchased was beyond impressive!! Derek handled my deal without a problem, I see a bright future for this yo friendly, his knowledge of the vehicle I purchased was beyond impressive!! Derek handled my deal without a problem, I see a bright future for this young man! Everyone at this dealship that I had contact with was very polite and helpful. The sales manager and finacial specialists were awesome! I cannot say enough about Derek, the first time I have ever gone to a dealership and the sales person knew more about the car than I did!! I have purchased a lot of vehicle and this place is by far my best experience!! I generally don't write reviews, but this would have been wrong on my part not to do this. again, I commend Drek on the fine job he did!! I would recommend this deal to all I know!! Thanks again, Mark More

Carlos greeted me as soon as i walked in very friendly, clean cut and easy going, his customer service and knowledge of the products is very impressive and made you fill comfortable wich made it easy to as clean cut and easy going, his customer service and knowledge of the products is very impressive and made you fill comfortable wich made it easy to ask the question. He worked the numbers where i would like to be and he did it, im now a proud owner of a Mazda3 I Touring. i would recomend friends and family to him and the facilitys at Cardinale Way. and thanks to Donny the sales manager. More

My experience in buying a used vehicle at CardinaleWay My experience in buying a used vehicle at CardinaleWay was wonderful. my salesman, Carlos Rivas was very professional,extremely helpful and very kno My experience in buying a used vehicle at CardinaleWay was wonderful. my salesman, Carlos Rivas was very professional,extremely helpful and very knowledgeable. He listened very carefully to my needs and matched me with the perfect vehicle based on the criteria I mentioned.There was absolutely no pressure to buy and the entire encounter was very enjoyable. I am extremely pleased with my purchase and would highly recommend Carlos and CardinaleWay to others! Rob Langlais More