CardinaleWay Mazda Peoria

Stay away and watch out! They will tell you anything to get you in, and when you get there, they will act like they don’t know what you were talking about. They will act conf They will tell you anything to get you in, and when you get there, they will act like they don’t know what you were talking about. They will act confused and say they misunderstood you. They say they go with Kelly blue book trade in numbers and that is a flat out lie they will give you a substantial lower amount, so make sure you do your research before they try to trick you. when you prove them wrong and show them the Kelley blue book value for your vehicle. They will have very nasty attitude and get offended that you know what you’re talking about. The salesman I had was Sergio and his finance guy came to talk to me with horrible attitude and was telling me if I don’t want the vehicle to just leave basically. Not caring about the drive that was made to go out there or having no responsibility on what his salesman said. Again beware and don’t give them business. More

Worked with Alex Trog who was top notch and took my text messages even on his day off. He was upfront about things and helped work things through to get me what was the best deal. His GM Josh also helped to messages even on his day off. He was upfront about things and helped work things through to get me what was the best deal. His GM Josh also helped to make sure that I was satisfied with everything! I would recommend CardinaleWay Mazada in Peoria to everyone! More

Worked with Alex Trog who was top notch and took my text messages even on his day off. He was upfront about things and helped work things through to get me what was the best deal. His GM Josh also helped to messages even on his day off. He was upfront about things and helped work things through to get me what was the best deal. His GM Josh also helped to make sure that I was satisfied with everything! I would recommend CardinaleWay Mazada in Peoria to everyone! More

Do not trust this dealership. They will bait and switch the prices on you. Always read the fine print, but this dealership is especially untrustworthy and looking to pull a fast o They will bait and switch the prices on you. Always read the fine print, but this dealership is especially untrustworthy and looking to pull a fast one on you. I would buy from literally any of the other Mazda dealerships in the area. More

They mandate you buy optional wasteful coverage. Scam! Don’t waste your time. Tyler and the sales Manager. Scam! Don’t waste your time. Tyler and the sales Manager. More

Stay away from these shady MFers. They advertised one price online. I show up ready to buy with actual cash, and they want to add $3997 as their "market adjustment" over their adver They advertised one price online. I show up ready to buy with actual cash, and they want to add $3997 as their "market adjustment" over their advertised price. I call it their Greedy AF charge. Do not click here. Do not stop here. Do not shop here unless you are ready to pay out the @$$. More

I am avoiding names of individuals here, as I don't think it's important. I am rating the DEALERSHIP on its methods and effectiveness. EDIT - oops - I have to pick a name before my review is accepted. Oh it's important. I am rating the DEALERSHIP on its methods and effectiveness. EDIT - oops - I have to pick a name before my review is accepted. Oh well, I tried... but I guess the manager is responsible for his team. I came to this dealership looking for a new car, and was excited to see that they had exactly the model I wanted in stock: new, red, automatic Miata RF. The salesperson was friendly, knowledgeable, and not too pushy. When I asked about the price, he unambiguously told me that it was "X". That was good news, a little lower than I'd expected, so I agreed to a test drive. A second salesperson had joined the conversation, equally engaging and professional, who also confirmed (when I asked, to be sure) that the price was X. I was eager to drive it. After my test drive, I was even MORE interested in this car. I asked once again to confirm that the price was X - it was clearly confirmed. (I knew that "X" was just the top-line cost, and that customary fees and taxes would be added; this was not my first new Mazda deal.) I indicated then that I wanted to move forward with the purchase. From this point I was transitioned to a sales manager to execute the purchase. After a short wait, he came to me with a computer printout of the cost details. There was a lot on the page, of course - but my attention was fixed on the top line of the page: "MSRP: 1.1X" Everything else flowed from there. After he went through the line items - none of which surprised or bothered me - I told him that his team had represented a top-line cost of X, not 1.1X. (Of course I'm just using relative numbers, but that was very close to the difference - an substantial increase to the top-line price.) His response was immediate: "There's no way I can come down that far for you." This was particularly frustrating, given the clarity his subordinates had presented to me. "I'm not asking you to come down in price at all! I just want you to use what was presented to me." I guess I should have been suspicious, as the brand-new car (6 miles on the odometer!) didn't have a window sticker that would have shown this information. As politely as possible, I declined. What tactics - blatant bait-and-switch pricing. The junior people followed me a bit as I was walking out, asking me what had happened - with continued apparent sincerity - I guess as the "good cops" in the scheme. I just went on my way. Here's the funny part: I reengaged the next day with other area dealers, and one of them (who I've reviewed separately) said they could do some homework and maybe find me the desired model. Within hours, they had - and it was the SAME car, as evidenced by the VIN! It had earlier been marked as sold, but then, the deal somehow fell through... I can imagine that someone was similarly dismayed at some later point in the dealings by some unpleasant surprise. So I made the longer trip to the other dealer, and finished the purchase in under an hour. They actually came down to closer to "X" for me - which was great. But in retrospect, I probably would have paid the Cardinale Way Peoria people their 1.1X... if, instead, they had been honest up front. AVOID this dealer - too many games. Looking at the other reviews, it's clear that I'm not the only one who has drawn this conclusion. More

This place does not even deserve one star. I talked to the "Finance Manager" and explained to him that we had a small balance left on a prior totaled vehicle. He said they just did one and they were able the "Finance Manager" and explained to him that we had a small balance left on a prior totaled vehicle. He said they just did one and they were able to wrap it into a new car. We were called almost every other day. Today we decided to apply for the car that we had wanted. They had someone call and take our application over the phone. We checked in at 3:44 today to see what the status of our application was. We told them we had $1200 down and asked what kind of payment we were looking for. They asked for pay stubs and we were quick in responding. I am a 1099 employee and I explained that so I sent bank statements. We sent everything quickly. They asked if we could do $1500 down and I verified it was for the car that we wanted. They confirmed. They also confirmed they were getting everything ready and it would be quick and easy. Me and my husband were super excited to get there and make this a good car buying experience. We got there test drove the car and went to start the paperwork. We were told what our interest rate would be and with the down payment amount we verified earlier. We were happy and at peace.... We passed by the "Finance Manager" that was suppose to be doing the deal and he told us he was going to get everything printed up. The Sales person Angel left and then over comes an older gentleman that proceeds to tell us that the approval they have is with $3750 down because I am a 1099 employee and that with the $1500 down our payment was going to jump almost $188 per month. We were also told that the prior balance was left out of the deal. Which was fine. We would just take care of that. However we were already told that the $1500 down was all we needed. I would not have the $3750 until after Dec 10th. That was the whole premise of making the trip over to the dealer is they would do the deal with $1500 down. We would not have gone to the dealership tonight if they needed the whole $3750. Then the older gentleman would not give us copies of the paperwork we just signed. We are so disappointed and these types of dealers give the good ones a bad name for car salespeople. The sales man Angel told us before all this that they were a Christian based company. Um... We beg to differ. There was nothing Christian about this and a very sorry experience. More

Rip off, False advertising, bait and switch, pressure, pressure, pressure. Any typical car dealership BS you can think of, you’ll find it here. Trust me. And whatever you do DO NOT give them your real pho pressure, pressure. Any typical car dealership BS you can think of, you’ll find it here. Trust me. And whatever you do DO NOT give them your real phone number unless you want to be hounded nearly everyday. More

I've been coming here since 2018 for service and each time I've come here, the service is always great. Very friendly and helpful. However this time, in particular, was so great, it really blew me awa time I've come here, the service is always great. Very friendly and helpful. However this time, in particular, was so great, it really blew me away at how amazing this place is. Robert worked with me; I needed an alignment, all new tires, coolant, and brake flush so it was going to be a pricey service, or so I thought. Robert went above and beyond my expectations, got me a great deal on my tires saving me literally a few hundred dollars and when I picked up the car, he had it detailed for me - not just the standard car wash. He followed up when he said he would and was kind with each interaction. Can't say enough good things about this place. Also, thank you to Asia - She's amazing and kind and made sure to follow up with me to make sure I was happy. Thank you all. More