CardinaleWay Mazda Peoria

I honestly cannot recommend this dealer. I went in with good faith and a desperate need of a decent but reliable 4x4 and these guys sold me a non-solution for $24,000 dollars with a preexist I went in with good faith and a desperate need of a decent but reliable 4x4 and these guys sold me a non-solution for $24,000 dollars with a preexisting issue and catch-22 that I cannot find a fix for nearly four months later and no after market solution either. It also hurts my ability to unload and off board the vehicle or resell it. As of November, I have not received a response from the dealer since September. More details will be added to this review. Early on they seemed to have a desire to help me resolve this situation, especially when they replaced the engine mounts thinking that would solve the problem, but it did not. Once the lender closed the deal and CardinaleWay took the money, that's when the dialogue and follow-ups stopped. Since then, not a peep after repeated phone calls, emails and no response! As a last note: Brandon the Salesman and Jake in the Service department were my last and final follow ups but both contacts have remained non-responsive as well... This issue remains unresolved. This whole experience has forever ruined my desire to deal with another traditional dealership. I am forever done with this old school model of business. More

CardinaleWay Mazda is Awesome! ! Nathan is amazing and so easy to work with. I would highly recommend this dealership!! ! Nathan is amazing and so easy to work with. I would highly recommend this dealership!! More

I had an amazing experience at Mazda, thanks to Gabe and the team. From the moment I walked in, they made me feel welcome, even providing Starbucks drinks and snacks during the process. Gabe was incredibly the team. From the moment I walked in, they made me feel welcome, even providing Starbucks drinks and snacks during the process. Gabe was incredibly knowledgeable, attentive, and took the time to answer all of my questions, making the car-buying process stress-free. The rates they offered were competitive, and I felt like I was getting the best deal possible. Their attention to detail and customer service was outstanding, making sure every aspect of the experience was enjoyable. I highly recommend Gabe and Mazda for anyone looking for a new car! More

I'd really like to thank the team of CardinalWay Mazda they spent four months trying to help me get my car fixed through an extended warranty and when that didn't work they came together to create a packa they spent four months trying to help me get my car fixed through an extended warranty and when that didn't work they came together to create a package where I could get a vehicle and get back on the road. I'd like a special shout out to Richard and Mike in maintenance, Freddy in sales, to Justus in finance, and especially to Jeremy Hough the general manager. Thank each and every one of you for working so hard to get me out of a real tight spot. More

We did not plan on buying a car but CW made the entire process effortless. Richard stayed with us until we were out of the dealership with a new Mazda. Would highly recommend this dealership for purchasin process effortless. Richard stayed with us until we were out of the dealership with a new Mazda. Would highly recommend this dealership for purchasing a new vehicle. More

Dealership was very clean and welcoming. Richard was the best!! He brought a super positive energy to the experience and ensured that we were being advocated for. Buying a vehicle was a big Richard was the best!! He brought a super positive energy to the experience and ensured that we were being advocated for. Buying a vehicle was a big deal and I felt confident about my switch from KIA to Mazda. He was super informative, friendly, and great to work with. Pedro was fantastic as well - we appreciated his thorough explanations during financing. The only downfall was that the chip reader would not allow my debit card transaction so we had to charge onto our credit card with an extra $90 fee. This wasn’t Pedro’s fault and he tried his best to swipe it but it did not work. Regardless, super star experience because of these two! More

Gabe helped my family find our dream car! Couldn’t be happier with his service and ability to answer all me and my fiance’s questions, as well as getting us a great deal! I do recommend his s Couldn’t be happier with his service and ability to answer all me and my fiance’s questions, as well as getting us a great deal! I do recommend his service! More

Zach was enthusiastic and straightforward. We appreciated the opportunity to look at many different options. Thanks for your help! We appreciated the opportunity to look at many different options. Thanks for your help! More

Michael was awesome. He guided me through the process and explained everything in detail to choose the best car. Also they gave me a great deal to buy the new car. He guided me through the process and explained everything in detail to choose the best car. Also they gave me a great deal to buy the new car. More