CardinaleWay Mazda Mesa

Price & Options are great...Customer Service not so much I was referred to CardinaleWay through the USAA car buying service. I had an idea of what I was looking for and the salesperson Corrie Wright helped i I was referred to CardinaleWay through the USAA car buying service. I had an idea of what I was looking for and the salesperson Corrie Wright helped in assisting me in finding a vehicle. The sales manager gave me a fair deal and I thought it would be a quick process as I already had a loan approved with USAA had a price agreed upon and a down payment. My husband and I waited for over an hour for the finance guy to finally meet with us. I felt that was a long time considering I had all of the loan paperwork already processed through USAA. Then when they brought out my 2018 Mazda 3 Grand Touring Corrie let me know that the detailer went home sick and she was wiping it down with a spray and cloth. I understand that things happen however when I purchase a brand new fully loaded vehicle I expect to receive it in a clean and shiny condition. At that time Corrie's manager Manny came out and said to call him and he would set up a time to have the car fully detailed. I was happy with this compromise and took my car home. The next day I decided I would like to purchase wheel locks and have the car detailed. I called Manny at the dealership and left a voicemail. After not hearing back from him after 2 hours. I then called Corrie and she stated that the car was clean when I received it and that I could just pop in for a quick wash. I was not happy with this as it was not clean and a detailing is what I was promised. After not hearing back from Manny after 5 hours my Husband called back to the dealership and spoke to Manny he said he would set up a time and call my husband back. At the end of the day my husband has not heard back from Manny so he stopped by the dealership on his way home from work and was able to arrange for the detailing and wheel locks for me with the service manager. Manny did eventually email my Husband back. He never returned my voicemail and has only emailed me to ask for me to write a "good review" I have received no less than 5 emails from both he and Corrie asking for a review. I was told several times during the sales process that CardinaleWay's philosophy was that the sale really only began after the purchase of a vehicle. That they believed in customer service first. Based on my experience it seems CardinaleWay only cares about the customer during the sale. More

Low key, hassle-free experience Our salesman, Manny Crespo, has a good knowledge of the product line and helped in steering us to the vehicle that best fit our needs. Thanks you, Ma Our salesman, Manny Crespo, has a good knowledge of the product line and helped in steering us to the vehicle that best fit our needs. Thanks you, Manny! More

Amazing customer service From the moment I arrived at this place I felt comfortable. Rod Zimmerman was so relaxed and easy to communicate with. This was my first ever experien From the moment I arrived at this place I felt comfortable. Rod Zimmerman was so relaxed and easy to communicate with. This was my first ever experience buying a car and being at a dealership I heard can be intimidating. And it wasn't! Best of all, I had driven my boyfriend's car all the way out to Mesa, from central Phoenix and they were so kind and drove my new amazing car out to my house immediately after leaving the dealership. AMAZING RIGHT??? I would highly recommend this place to anyone. Thank you thank you Rod! More

Sales and Service We have now purchased two vehicles from CardinaleWay Mazda in the last 4 years. Everyone that we have dealt with in sales and service has always been We have now purchased two vehicles from CardinaleWay Mazda in the last 4 years. Everyone that we have dealt with in sales and service has always been extremely helpful and frinedly. We have never felt pressured to make a decision on either sales or services issues. Donny Mortier in sales and Nick S. in service both go above and beyond to insure you are completly satisfied with every all aspects of the sale and service issues. In our most recent purchase Austin Owens assisted us in selecting the right vehicle and also applied no pressure and was very friendly as well. This is one dealership that you see the same people over time rather than new employees every time you go in. More

Excellent customer service PROS I’ve been. Looking for a truck for a week. I’ve gone to almost every dealership. I’ve seen the fly by night guys. Other big dealers and dealt with all I’ve been. Looking for a truck for a week. I’ve gone to almost every dealership. I’ve seen the fly by night guys. Other big dealers and dealt with all kinds of sales people. Most were inept . Some were sloppy food all over their shirts. Some couldn’t remember my name and kept calling me Miss. one guy lit up a cigarette and said I made him nervous! These guys are professional. My salesman Wayne was no pressure and listened to my needs. His sales manager Brian tried hard and was able to get financing that I told him would be impossible. These are good guys. They will work for you. They are honest. I was looking for a truck not a Mazda. So don’t let a name fool you. It is worth a stop and investigate. Do your homework. More

Best Experience Ever I have been looking for a vehicle for a while. Darlene has been attentive, patient and extremely helpful during the entire process. She disclosed ever I have been looking for a vehicle for a while. Darlene has been attentive, patient and extremely helpful during the entire process. She disclosed everything and never once did I feel like she was trying to pull the wool over my eyes to secure a sale. I also had a great experience with Steve, the finance Manager. The entire process exceeded my expectations and I will definitely be continuing all future business with Cardinale Way Mazda in Mesa. 😀 More

Fantastic as usual Again, Nick Santarsiero came to the rescue and replaced a dead battery on my wife's 2012 Mazda in no time so that I could go back to work, despite the Again, Nick Santarsiero came to the rescue and replaced a dead battery on my wife's 2012 Mazda in no time so that I could go back to work, despite the fact that they were incredibly busy. Why would I go anywhere else? Miguel Alonso More

Best Mazda Dealer in Phoenix Metropolitan Area I have purchased two Mazda vehicles from this dealership. I feel that many Mazda models are the best vehicle for the money on the market. I urge y I have purchased two Mazda vehicles from this dealership. I feel that many Mazda models are the best vehicle for the money on the market. I urge you to check out other car manufacturers - to compare. So, if a person likes a Mazda vehicle, the issue is ---- who to purchase a Mazda from? In the past, I had horrible experiences purchasing vehicles from other Mazda dealerships. I found that they will often match other dealership offers; however, at the end they charge you for unnecessary add-ons and extraneous fees. Thus, you pay more. In the past, I didn't know I was ripped-off, because I was tired when I closed the deal. Now, I am prepared to walk out of a dealerships because of a inflated final price that was not exposed (this is common). CardinaleWay does NOT do this; the price they quote is what you pay and their quotes have always beaten other Mazda dealerships. They want your return business and referral. So, I travel over 30 miles across Phoenix to visit CardinaleWay in Mesa when I want to purchase a Mazda. I worked with Wayne DeLeo (highly recommend him) at this dealership. My Mazda CX-5-touring is a great vehicle and my experience at CardinaleWay Mazda was superb! More

Great Everyone here is very nice and very friendly! I love the car I bought from here so much. I would definitely recommend this place to someone. Everyone here is very nice and very friendly! I love the car I bought from here so much. I would definitely recommend this place to someone. More

Great Experience! Nathan was our salesman and he was great. He was very patient with us and we never felt pressured or uncomfortable. We left feeling satisfied with our Nathan was our salesman and he was great. He was very patient with us and we never felt pressured or uncomfortable. We left feeling satisfied with our purchase and would recommend Nathan to anyone. The sales manager, Brian was also very helpful and personable. More