CardinaleWay Mazda Mesa

I went in to buy a used Mazda3 hatchback. Dustin, the Sales Rep, was very helpful in letting me look around the cars as well as finding the cars that I had on a printout from Cars.com. I had two trade in Sales Rep, was very helpful in letting me look around the cars as well as finding the cars that I had on a printout from Cars.com. I had two trade ins that had a bit of negative equity but John and Dustin were more than helpful in looking into what they could do. The next day, I came in to run my credit and hopefully finalize my deal. They ran my credit and it came back a bit lower than anticipated. I would have left right there with the intention to come back a few months later after working out some things on the credit but a man from the bullpin came and introduced himself to us and sat down at our table. He then proceeded to recommend to us that we file for bankruptcy because of our low credit score which will get rid of all of our collections and debit. I promptly told him that I had no trouble paying our bills and that filing for bankruptcy was a stupid idea. I took my wife and left, never looking back. Like I said, the salesman and sales manager where very nice and helpful but the quote PERSONAL FINANCE COUNSELOR end quote was a big joke. You don't tell people to file for bankruptcy to fix things when you know nothing about them. Shame. I really liked that dealership but now I will try my luck somewhere else. More

I purchased a new 2005 Mazda3 at CardinaleWay Mazda, a relatively new dealership (as of summer 2005) located in Mesa, Arizona. I DO NOT recommend this dealership for sales or service for the following rea relatively new dealership (as of summer 2005) located in Mesa, Arizona. I DO NOT recommend this dealership for sales or service for the following reasons: 1) CardinaleWay is the only Mazda dealership in the Phoenix area that installs front license plate brackets on their cars (a front license plate is not required in Arizona, however). On my Mazda3, this required drilling two holes in an otherwise pristine factory-fresh bumper. I had told my salesperson I didn't want the bracket but it was installed anyway. When I complained, the bracket was removed, and the holes were filled and painted by an auto body shop at no charge to me. 2) During my transactions with the finance staff, I was required to sign an agreement waiving my rights to a jury or court trial if I have an unresolved dispute or claim with the dealership. The agreement stipulates that all disputes or claims will be handled by a third-party arbitrator. Of the six Mazda dealerships in the Phoenix area, only CardinaleWay and one other dealership require such an agreement. 3) My transactions with the finance staff were videotaped and recorded. 4) I was overcharged for my vehicle's title and license fees. When I complained, the amount was refunded. 5) I canceled a pre-paid accessory installation before taking delivery of the car. I did not receive a complete refund, however. When I complained, I received a proper refund. 6) My car was not clean nor properly prepped at the time of delivery. The exterior was poorly washed, the engine compartment was very dusty, there was leftover adhesive residue on the car from the shipping covers, and three tires were over-inflated by 7 psi. I also found water spots etched into the roof paint and rear window. I re-washed the car and detailed the engine compartment myself. Because I didn't trust the dealership to do a satisfactory job of removing the water spots, I did it myself, spending two hours in my driveway carefully rubbing out the spots with a special cleaner. 7) FREE OIL CHANGES FOR LIFE: This is CardinaleWay's signature service. I was told by my salesperson that I would be able to have 20 free oil changes for as long as I own my car, and that the 20 oil changes could be done at any time. I asked if I could get a free oil change every 3,000 miles and he answered yes. Apparently my salesperson had briefly stepped out of the dealership’s self-proclaimed “No Lie Zone.” In fact, I signed a form at the time of delivery that limits my free oil changes to Mazda’s maintenance schedule, or every 7,500 miles or six months. I later asked the "Certified Mazda Master Mechanic" service advisor what brand of oil they use. He said he didn't know. -- Soon after the time of delivery I had to have two items on the car fixed under warranty. Both items were supposedly repaired but each item had to be repaired again (at another dealership) because of either poor workmanship or because the wrong part had been replaced. I found the CardinaleWay service department to be totally inept and have since had my car properly serviced at another dealership (Showcase Mazda, Phoenix). -- I wrote a letter to the general manager of the dealership, the dealership owners in California and Mazda's corporate office stating the problems with my experience. I received no replies. More