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CardinaleWay Mazda Mesa

Mesa, AZ

4.8
2,898 Reviews
Car Dealers are certainly not famous for doing "the right thing", but what about when a few Mazda enthusiasts get hired by a dealer and take over? Can a Mazda dealer become a source of goodies for Mazda Zoom Zoom lifestyle fans? CardinaleWay Mazda wants to know if they can express their enthusiasm for Mazda without coming off as phony or pandering... We are proud to be working with DealerRater.com on improving our customer reviews and committing to acknowledge, respond to and resolve complaints or issues that are posted here on DealerRater.
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6343 E Test Dr

Mesa, AZ

85206

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Showing 2,898 reviews

December 18, 2009

I was shopping for a new car online and comparing Mazda 3, Toyota Corolla and Honda Civic. I asked for price quotes from several dealers in the Phoenix Valley. Cardinaleway Mazda responded in a much more More

by LisaSarata
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Kerr, Greg Limbeck, Phil Kerr
December 18, 2009

We had incredible service from the dealership. Ric Bakutis was terrific. He explained service items in detail, was very professional, and kept us posted on the work. we will return again and have al More

by keithpeters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ric Bakutis
November 21, 2009

I was contacted by Michael Sprouse regarding a posting I had on Craigs list, sell my car. Michael said" If you stop by, I will get an estimate on your car, make you an offer. Then we can see if you like any More

by m007sprouse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg,Michael Sprouse, and Al, Al Lanz
November 19, 2009

Sorry there is no #@*$ NO for would you recomend this dealer. Don't get me wrong Donny has been good. I told them if you want me to buy this car them you need to hold my Down payment check till I get pai More

by 92gsxr7501029
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Greg(GM). Donny (MNGR), Bonnie, Dave. R Baker
September 16, 2009

I purchased a new Mazda 3 series from this dealership. The 2 problems that I have had since the car was new are still not repaired. The car has a bad transmission whine and an instrument panel rattle. The More

by davidka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phil Kerr
March 09, 2009

I went in to buy a used Mazda3 hatchback. Dustin, the Sales Rep, was very helpful in letting me look around the cars as well as finding the cars that I had on a printout from Cars.com. I had two trade in More

by shelbyz
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dustin, John, Unknown "BullPin" Guy
Oct 30, 2009 -

CardinaleWay Mazda Mesa responded

Reading this review has been a brutal eye opener to those of us who manage CardinaleWay Mazda and sincerely want to ensure that customers are treated with respect and well served by our staff. Our sales reps are well reviewed and our management team (us) wqould like to think we do a great job for our customers. However, in this case we let you down by allowing a single employee give you bad advice and ruin the whole car buying experience for you. We apologize and would like you to know that the PERSONAL FINANCE COUNSELOR you reported in this review has since been replaced. Furthermore, we have issued a policy that no CardinaleWay Mazda employee is allowed to recommend bankruptcy to a customer while representing CardinaleWay Mazda. Your review speaks highly of your sales rep and we want to thank you for that positive portion of your review. If you would ever be willing, the General Manager, Mr. Phil Kerr would like to personally assist you with any vehicle purchase or service needs you might have.

February 22, 2006

well you read my other post....but i must agree with you. having spent time at the dealership....they have their heads way up their xxxxx. they tried to overcharge me when i was buying my car....i called e More

by fackin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
February 19, 2006

I purchased a new 2005 Mazda3 at CardinaleWay Mazda, a relatively new dealership (as of summer 2005) located in Mesa, Arizona. I DO NOT recommend this dealership for sales or service for the following rea More

by gantw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Oct 30, 2009 -

CardinaleWay Mazda Mesa responded

The new management team at CardinaleWay Mazda would like to issue an apology to "gantw" for the negative experience he or she had with our dealership almost 4 years ago. Phil Kerr, Greg Limbeck and Rick Baker have accepted jobs of managing CardinaleWay Mazda since this review was logged and we have taken steps to ensure that the customers we serve today, do not have this same experience. To GantW, Once again, the NEW MANAGEMENT TEAM at CardinaleWay Mazda apologizes and would like to find a way to "make it right" if you would ever be willing to contact us and allow us to do so.

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