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CardinaleWay Mazda Mesa

Mesa, AZ

4.8
2,903 Reviews
Car Dealers are certainly not famous for doing "the right thing", but what about when a few Mazda enthusiasts get hired by a dealer and take over? Can a Mazda dealer become a source of goodies for Mazda Zoom Zoom lifestyle fans? CardinaleWay Mazda wants to know if they can express their enthusiasm for Mazda without coming off as phony or pandering... We are proud to be working with DealerRater.com on improving our customer reviews and committing to acknowledge, respond to and resolve complaints or issues that are posted here on DealerRater.
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6343 E Test Dr

Mesa, AZ

85206

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Showing 2,903 reviews

March 14, 2010

D was very helpful and made the experience easy and efficient. We had a much better experience at Cardinale Way than any other dealership we have been to so far. From the moment we drove into the deale More

by jemizasi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
D. Bennet and Carmine
March 13, 2010

Wow, as you can see up until a month ago when they started encouraging there employees to give reviews on here they rated pretty bad. I have no taken my vehicle in several times for a bad turbo and ot More

by 92gsxr7501029
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
eddy in service
Mar 25, 2010 -

CardinaleWay Mazda Mesa responded

To; 92gsxr7501029, Reading your review, it is difficult to determine what exactly it was that Eddy in our CardinaleWay Mazda Service Dept. neglected to write down and not get completed. You make no specific mention of what we did wrong, other than your primary complaint about our customers posting mostly positive reviews. We would like to resolve your repair issues before your warranty runs out, so please contact our service department, or give us a way to reach you so we can take care of the issues you are having with your Mazda. All of us at CardinaleWay Mazda sincerely desire and work diligently at taking care of our customers, we may not be perfect, but when we do make a mistake, we will do what is necessary to make it right. It is difficult to make anything right when you will not describe what we did not do. You should also know that DealerRater uses some fairly sophisticated technology to make it virtually impossible for any dealership to post reviews on themselves. The reason for our positive reviews is that we now ask all our customers to post a review on their sales and service experience with our dealership on DealerRater. Fortunately for us, the vast majority of our customers seem to appreciate the care we take to ensure that they are treated exceptionally well and get the best value in either servicing or buying their vehicles from us, which is what those positive reviews show.

March 10, 2010

I can not say enough nice things about this dealership. I have never received the level of customer service that I received with this dealership. Everyone, and I mean everyone, that I dealt with were so v More

by mtaylorgreen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil, Phil Kerr
March 08, 2010

It was GREAT, went in stating we had an amount we needed to be at and we got that plus a better car and $6.00 less a month then or alloted amount. Service was excellant, everyone was nice and fun to be arou More

by dejaoz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil and Donnie
March 07, 2010

Steve Stewart was very plesant and worked with us in getting us a deal that was affortable and managable to our budget. He new that we where not happy with the initial deal and went bat for us to get us More

by rayvizz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Stewart
March 07, 2010

Steve is the reason we chose to come back to Cardinale Way. He is very professional with just the right sense of humor. He gave me the space I needed and did not hound me with 2-3 phone calls everyday. More

by rolsen10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Stewart
March 06, 2010

While we were there we were greeted with great business until we reached the final stage of buying this used vehicle. The finance lady was very rude, disrespectful and plan out ruined my visit to buying my More

by lolliepop16o
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil- great used car salesman
February 28, 2010

The first day I went shopping for a new car I stopped by Cardinale Mazda to test drive a new CX-7. I really liked it, but still had some other vehicles I wanted to test drive. After negotiating for a while, More

by ashleybyers18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Kerr
February 27, 2010

Excellent Service. Was not a high pressure situation, which I cannot stand. Would recommend this dealership to anyone. Staff was extremely easy to work with, and Dustin, the salesman, even drove to my More

by natebow01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin (Internet Sales Manager), Diego Verdugo
February 24, 2010

Our car buying experience was very good. We went in knowing pretty much what we wanted and the staff listened to what we wanted. They took the time to show us all the special features on the car and he More

by Andamvaughn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip, Donny, and Lynn
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