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CardinaleWay Mazda Mesa

Mesa, AZ

4.8
2,899 Reviews
Car Dealers are certainly not famous for doing "the right thing", but what about when a few Mazda enthusiasts get hired by a dealer and take over? Can a Mazda dealer become a source of goodies for Mazda Zoom Zoom lifestyle fans? CardinaleWay Mazda wants to know if they can express their enthusiasm for Mazda without coming off as phony or pandering... We are proud to be working with DealerRater.com on improving our customer reviews and committing to acknowledge, respond to and resolve complaints or issues that are posted here on DealerRater.
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6343 E Test Dr

Mesa, AZ

85206

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Showing 2,899 reviews

March 30, 2010

The Cardinale service department has never let us down. They are always prompt and do good work on our cars. They also include a free carwash no matter how small the service done on the car. We are often g More

by pennyday
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : nick
March 29, 2010

Due to a scheduling error, my appointment was set for 5:00 when the last appointment time is supposed to be 4:00. Rather than trying to cancel or reschedule it, Nick stayed late and had one of his techs More

by leigh.mitchell119
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nick Santarsiero
March 23, 2010

As a first time car buyer this was very stressful, but Dustin took care of me right away. He kept updating me everyday about the paperwork process and it felt like he really cared about my situation. Soon More

by dwott33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Kerr
March 21, 2010

I went to this dealer looking for a used car and bought an awesome Miata for an exceptional price. People were extremely friendly and sincere with prices. If you need a Mazda, go there and ask for Chris. H More

by vongundlach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Lindstrom
March 18, 2010

This was an easy car-buying experience. I knew what I wanted and I was shown only that car and the price that I wanted and was willing to pay was reached quickly and easily. Even with a complicated co-s More

by jenious47
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Kerr
March 17, 2010

this is low risk, low gain dealership. First of all, buying process was fast. I paid the amount what I'was supposed to pay. If you're a person who are not talented as a negotiator and satisfied with jus More

by niliri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
dustin kerr
March 14, 2010

D was very helpful and made the experience easy and efficient. We had a much better experience at Cardinale Way than any other dealership we have been to so far. From the moment we drove into the deale More

by jemizasi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
D. Bennet and Carmine
March 13, 2010

Wow, as you can see up until a month ago when they started encouraging there employees to give reviews on here they rated pretty bad. I have no taken my vehicle in several times for a bad turbo and ot More

by 92gsxr7501029
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
eddy in service
Mar 25, 2010 -

CardinaleWay Mazda Mesa responded

To; 92gsxr7501029, Reading your review, it is difficult to determine what exactly it was that Eddy in our CardinaleWay Mazda Service Dept. neglected to write down and not get completed. You make no specific mention of what we did wrong, other than your primary complaint about our customers posting mostly positive reviews. We would like to resolve your repair issues before your warranty runs out, so please contact our service department, or give us a way to reach you so we can take care of the issues you are having with your Mazda. All of us at CardinaleWay Mazda sincerely desire and work diligently at taking care of our customers, we may not be perfect, but when we do make a mistake, we will do what is necessary to make it right. It is difficult to make anything right when you will not describe what we did not do. You should also know that DealerRater uses some fairly sophisticated technology to make it virtually impossible for any dealership to post reviews on themselves. The reason for our positive reviews is that we now ask all our customers to post a review on their sales and service experience with our dealership on DealerRater. Fortunately for us, the vast majority of our customers seem to appreciate the care we take to ensure that they are treated exceptionally well and get the best value in either servicing or buying their vehicles from us, which is what those positive reviews show.

March 10, 2010

I can not say enough nice things about this dealership. I have never received the level of customer service that I received with this dealership. Everyone, and I mean everyone, that I dealt with were so v More

by mtaylorgreen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil, Phil Kerr
March 08, 2010

It was GREAT, went in stating we had an amount we needed to be at and we got that plus a better car and $6.00 less a month then or alloted amount. Service was excellant, everyone was nice and fun to be arou More

by dejaoz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil and Donnie
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