CardinaleWay Mazda Mesa

The clutch fluid was depleting itself on my 1991 Mazda Miata. I recently moved to the area and CardinaleWay Mazda was the shortest commute from my residence. During the initial telephone conversation to Miata. I recently moved to the area and CardinaleWay Mazda was the shortest commute from my residence. During the initial telephone conversation to schedule a service appointment, Mr. Santarsiero's method of communicating to the prospective customer is one in a million. His clarity and explanation of the procedures involved left no questions unanswered and a feeling of extreme confidence my vehicle would be properly diagnosed. When the initial repairs were completed, I drove away from the dealership 100+% satisfied and established CardinaleWay Mazda as my dealership for maintaining my Miata. Here is the real kicker that impressed me above everything else! Upon returning home that day, I noticed my clutch pedal was losing pressure. I inspected the clutch reservoir only to notice the reservoir was completely empty! Mr. Santarsiero was contacted and I was instructed to return the vehicle for further diagnosis. As we all know, automotive dealerships will try everything in the book to impress you upon the initial sale; but the true indication of professionalism and sincere concern for the paying customer is the treatment after the sale or service. The care and concern I received after the inconvenience of having to return to the dealership for the same mechanical issue is second to none! As I drove away the second time, I was even more impressed with the CardinaleWay dealership and Mr. Nick Santarsiero! True professionals; extreme care and concern for the customer; willingness to admit mistakes and take all actions necessary to regain the trust of the customer; absolutely the best experience I have ever experienced with a Service Department in my entire life! Special thanks also to Mr. Daniel Morgan. Mr. Morgan and I enjoyed friendly conversation as I was waiting for the completion of my repair work. As much as I would enjoy purchasing a new Miata at this time, just recently acquiring employment after being laid-off makes an individual very reluctant to incur additional debt. Mr. Morgan was aware of this and never pressured me into trading in my current vehicle for a new model. We even enjoyed a test drive in a new model Miata so I could experience the fun of the gorgeous roadster! In closing, if the General Manager of CardinaleWay Mazda is reading this, your team of employees is by far the best in the business! Please recognize them for excellence and dedication to complete customer satisfaction. You have officially earned a customer for life and when I am comfortable enough with my current employment I will drive away from your dealership with a new Miata, turning right onto Test Drive Road, with the hard-top retracted, and a feeling of customer satisfaction unrivaled in the automotive industry! See you soon! More

3 year customer, discontinuing free coffee/tea in waiting room indicates financial issues??? not a cool cost reduction plan, if Starbucks needs a store find them a spot accross the street. Nick as a service room indicates financial issues??? not a cool cost reduction plan, if Starbucks needs a store find them a spot accross the street. Nick as a service rep is a great person to deal with, from the phone call to get an appointment to check out the infomatiom and manner he deliveres it very well handled. More

Appointment was on-time, work was completed as requested, tech found the problem and fixed it correctly. Although the multi-point inspection was not supposed to cost me anything and I had a 24.95 coupon for tech found the problem and fixed it correctly. Although the multi-point inspection was not supposed to cost me anything and I had a 24.95 coupon for oil change, I was still charged a sizeable fee for shop supplies which was a bit disappointing. Dealer does great work, but they could be a bit kinder on the cost. More

Cardinale Way Mazda Service Department is a pleasure to do business with! I can always get a convenient appointment, they accept my vehicle on time and begin work immediately-(There is NO wasted time with do business with! I can always get a convenient appointment, they accept my vehicle on time and begin work immediately-(There is NO wasted time with the vehicle sitting in the garage and receiving no attention!). The work is done quickly and the car is washed before it is returned to me. I have never experienced a problem with the work performed. The staff is friendly, accommodating, and polite. Cardinale Way Mazda has a relaxing atmosphere where customers can enjoy themselves. More

Matt was a wonderful person to work with true to his word.BUT $499.90 in doc fees is OVER the limit!People I talked to that bought cars else where paid $250.00 or $200.00.My mistake for paying $499.90 I word.BUT $499.90 in doc fees is OVER the limit!People I talked to that bought cars else where paid $250.00 or $200.00.My mistake for paying $499.90 I did not read very good did I before i signed!!! More

My last car buying experience was terrible, so I tried out Cardinale, and had a very quick, positive and great experience. I was trading in a 2007 Mazda 3, for a 2011 Mazda 3. Besides the fact that the ca out Cardinale, and had a very quick, positive and great experience. I was trading in a 2007 Mazda 3, for a 2011 Mazda 3. Besides the fact that the car is amazing, the entire experience was as well. I got the payments, price and service that I was looking for. Chris the salesman was not pushy or rude in any way. I even got to work directly with Donny the service manager. Donny worked very adamantly to make sure I was happy and had a good experience. Mark my finance man was great as well, even got a call the next day with a lower rate! I would DEFINITELY recommend them to anyone looking for a car. More

The dealership is so great! The service dept. is always friendly and helpful...waiting room area has a huge screen TV, free popcorn....what more could one ask? The service is always great with a detailed friendly and helpful...waiting room area has a huge screen TV, free popcorn....what more could one ask? The service is always great with a detailed print out of what is neededwith the next scheduled ,maintainance......and the car is always washed when work is completed! More

It took a little longer then my wife and I expected, yet staff jumped thru hoops to get us into a vehicle that I we will love. This is my second vehicle with CardinaleWay in 3 yrs, and we went back to the o staff jumped thru hoops to get us into a vehicle that I we will love. This is my second vehicle with CardinaleWay in 3 yrs, and we went back to the original sales person who sold us our first Mazda. Thanks for the upgrade Matt. More

Ramone was the finest saleperson we have ever worked with. He accommodated us in every way possble. The finance manager Mark was also exceptional. He made the final part of our sale pleasant. The entire with. He accommodated us in every way possble. The finance manager Mark was also exceptional. He made the final part of our sale pleasant. The entire staff was friendly and we would definately recommend them to our friends. More

My wife and I had been searching for a new vehicle for a few weeks, and she stopped in to browse at the inventory. She found 2 models that she liked, and asked me to go take a look the next day since she w few weeks, and she stopped in to browse at the inventory. She found 2 models that she liked, and asked me to go take a look the next day since she was being distracted by our kids. Wayne had helped her out, so I asked for him and he showed me the 2 vehicles. I drove one, and decided I didn't like the other, and got some base numbers from Wayne. Brian was very helpful in the negotiation process, and it did not take long to come to an agreement on the terms. Mark helped me through finance process, and was very thorough in his explanation of this part of the process. Overall, my experience at CardinaleWay Mazda was very positive, and I would recommend them to others I know who might be looking for a new vehicle. More