CardinaleWay Mazda Mesa

Terrible customer service! I purchased a used 2023 CX 5 from them. When I test drove the vehicle, Chase Parker, the salesperson promised to have the vehicle detailed and windsh I purchased a used 2023 CX 5 from them. When I test drove the vehicle, Chase Parker, the salesperson promised to have the vehicle detailed and windshield replaced. The windshield had 4 cracks in it, 3 of which are obstructing the driver's view. When the car was delivered, however, the windshield was not replaced. Chase claimed it had passed inspection so he didn't need to replace it. He promised to replace it and I was stupid enough to take his word on it. Also, it should NEVER have passed inspection. The 160 point inspection says "88. Windshield is free of cracks, large chips, and improper repairs". It is marked as meets standards. I test drove the vehicle on June 7 and the 160 point inspection report was allegedly done on June 5 so Chase lied to me. He knew or should have known the windshield would not be replaced at the time of my test drive. But, when the car was delivered he said, in writing, "the Mazda was missing our 160 point inspection folder. So i'm getting that re done then I'll be on the way, probably about 20 minutes..." So they backdated the inspection or did it in 20 minutes, which is impossible! Unscrupulous conduct! Never buy from them! More

Great service again for my Mazda 2012. Nick Santarsiero and his team were just superb, friendly and the privces were reasonable. Thanks Miguel Nick Santarsiero and his team were just superb, friendly and the privces were reasonable. Thanks Miguel More

Holy cow, where do I begin! I first purchased from CardinaleWay Mazda a little over a decade ago, and my experiences have been amazing. Everyone is super friendly. I was just th I first purchased from CardinaleWay Mazda a little over a decade ago, and my experiences have been amazing. Everyone is super friendly. I was just there last night with a family member, and we both ended up getting cars. Special shout out to Matt who was so patient, allowing me the time I needed to work through my thoughts and did not pressure me at all about making a decision. Mike (used car manager) came over and helped with what he could and made it the best deal I could have imagined. I am so grateful I took a chance on them so long ago. My family member (also a repeat customer) decided to get a new car and Matt helped with that with an assist from Chris (new car manager). They even stayed passed closing time just to help us get finished. The last time we bought a car, the GM himself of his own accord came down and assisted with the deal. So down to earth. Not only this I also have to say Nick (maintenance) has always taken great care of our cars. He's fair and a joy to interact with. Never change this, CardinaleWay! More

This was our second car purchase from CardinaleWay Mazda Mesa, and both times it has been a great experience. Billy Daniels was a pleasure to deal with. Working with him was a relief after our nightmare exp Mesa, and both times it has been a great experience. Billy Daniels was a pleasure to deal with. Working with him was a relief after our nightmare experiences at other dealerships. The whole team is friendly, helpful, and they never try to pressure you. They were willing to work with us to find the best deal possible, and we drove away in our new car very pleased with the whole experience. We will definitely return to CardinaleWay Mazda Mesa as our first choice the next time we are in the market for a new car. More

Corrie helped us navigate some early challenges we encountered after purchasing a used Tesla from a different sales person at her dealership. She acknowledged the mistakes that were made, took action encountered after purchasing a used Tesla from a different sales person at her dealership. She acknowledged the mistakes that were made, took action and resolved the issues quickly. She spent a lot of time educating us on the critical elements of operating the Tesla and also assisted with setting up the necessary account required to use the charging station network. Her knowledge, high level of customer service and accountability are the reasons we will be a customer for life! More

Easy and fast experience purchasing my vehicle. Laila was great to work with. Thanks again Laila was great to work with. Thanks again More

Great KBB offer, professional salesperson, easy to work with, all paperwork taken care of by dealer, overall good experience. with, all paperwork taken care of by dealer, overall good experience. More

It was super clean and everyone was friendly. I was helped right away when I got there. Cameron Yetz was very kind and assured me that he was going to help me find the best car fit for me. I didn I was helped right away when I got there. Cameron Yetz was very kind and assured me that he was going to help me find the best car fit for me. I didn’t feel any pressure and it was a great experience. More

We had a great experience at CardinaleWay Mazda. I worked with Matt Shelton -- he was super friendly, knowledgeable, and made the process very easy. I highly recommend working with Matt! I worked with Matt Shelton -- he was super friendly, knowledgeable, and made the process very easy. I highly recommend working with Matt! More

Chase Parker was my online salesperson I can honestly say this young man was so helpful,very friendly, and knowledgeable thank you for a great experience I received🙏😍 customer service is very important to this young man was so helpful,very friendly, and knowledgeable thank you for a great experience I received🙏😍 customer service is very important to me! Keep on doing a great customer service 👍 More