CardinaleWay Mazda Las Vegas

CardinaleWay Mazda Las Vegas responded

Sir, we have looked into this scenario \and it appears that you were calling us every day about something that Mazda corporate needed to handle. It appears a reimbursement was made on our end to assist you on this and we keep taking your phone call but as you had been told, this is something you need to work out with Mazda corporate - not directly with our store. We are unsure exactly what lead to the disconnection but we assure you that if you need to be called, our team will do so promptly. Until that happens, we ask that you please be patient, however, if there is something more we can do for you, please feel free to reach out to me directly at bprovo@cardinaleway.com - my name is Brandon Provo. We can discuss this further if you like.

carguynv responded

Good Afternoon Brandon,As Social Media Director you should not make the above statements until you hear both sides of the story.Many of what you stated is absolutely wrong.I only called a couple of times simply because this was a very complex service matter and I had every right to seek clarification. I never asked Mazda or your dealership for anything.Interstate Batteries Corp. made first contact with Brad. They gave me a full refund and will take care of any cost you incur. You were left with a more expensive battery than the one replaced. Now here is what your concerns should be. When I called Mazda Roadside Service they dispatched Pop A Lock. Both times wrong battery was installed .They should have given me a jump and sent me to get a new warranty battery. Both times 1.5-2 hours late. Why do you use them? Next a staff member treating a first time customer in my opinion in an unsatisfactory way. Your motto of customer first seems to be a myth to me. I deserve an apology at your end for all the stress you caused me. Before you send out incorrect emails , may I suggest some re training and please be sure to share my email with your boss.

CardinaleWay Mazda Las Vegas responded

Sir, I do apologize for any inconvenience as well as the "every day" comment which was an exaggeration I may have misunderstood from what I was told with the contact between you and the service department. We are always open to hearing both sides of an issue at our store but I do not have the opportunity until someone replies as you have done here, so thank you for getting back to me. Please note that if Pop A Lock was late like that, it is taken into consideration as this is not acceptable to us as much as it would be to you, who had to wait for them. We will be keeping an eye on this to avoid any further frustration from our customers. With that said, as a customer of ours, we would like for this to be turned around for you. Being a customer myself, I sympathize with the battery issue you had and would understandably be frustrated. Please email me so I might be able to assist with how we might be able to do this. Bprovo@cardinaleway.com. Thank you.

carguynv responded

Thank you for your response.I do not think anyone likes to be hung up on which I believe Brad did to me in the middle of a question.This would not surprise me if he denied it as it is not in the spirt of your dealership especially for a manager.As far as what you might do to make amends what did you have in mind?

CardinaleWay Mazda Las Vegas responded

Please email me and we can discuss further - bprovo@cardinaleway.com. Thanks.

carguynv responded

You said how can you turn this around? I said what did you have in mind? After waiting two days you did NOT respond. You are now the second weak link in the chain. You also do not know how to treat a customer.

CardinaleWay Mazda Las Vegas responded

Sir, I replied to you yesterday 5/16/23 and asked you to email me directly so we can discuss this. This is a private matter so if you wish for me to help you, you need to contact me directly at the email I provided - bprovo@cardinaleway.com. I will do all that I can to figure this out but if you do not wish to contact me directly, then I cannot help you.

carguynv responded

I did email you twice!!

carguynv responded

I did email you twice!!