CardinaleWay Hyundai of El Monte

LAZY AND INCOMPETENT SALES STAFF My wife and I wanted to get a specific 2023 Hyundai model and trim, at the end of the car year. There were only two left in a 250-mile radius from us. This dealership had on get a specific 2023 Hyundai model and trim, at the end of the car year. There were only two left in a 250-mile radius from us. This dealership had one, so we reserved it and drove 5 hours from Arizona to buy it. Before we departed, it took over 8 hours to arrange our deal. It was done by text messages, even though I asked it to be done by e-mail for proper record keeping, when I’m spending over $40,000 on this vehicle. It was also hard to find out the specific person I was dealing with. Finally, I learned it was the internet sales manager (Joselyn Quintero). When we arrived at the dealership to finalize the purchase, we dealt with the finance manager (Omar Palazzo). I found my credit had been run THREE times to approve me for a Hyundai Finance loan. I have an excellent credit score. Each one affects my credit score, and this was completely unnecessary. What other business have you ever dealt with where your credit was run THREE times for one transaction? I brought in a CA DMV One Trip Permit and my insurance card because I told Omar I do not want it registered in California. This permit is the legal way to move the vehicle to Arizona so I could register it there the next day. Omar ignored this and made out a non-operation registration with CA DMV. Now the CA DMV will unnecessarily hound me for fees for future renewals. I also provided the finance manager Omar with a list of documents I needed to be sent to the Arizona DMV for me to register it there. According to the Arizona DMV, this is standard practice that dealerships in California forward this package. Arizona DMV would not register it until they got the paperwork. However, I later found out that this dealership not only did NOT do this, they refused to do it. For the next week I tried to get hold of the general sales manager (Ron Williams) by e-mails, phone calls, and text messages. Only one time did he respond to me (by phone). He said the dealership would not be sending the necessary forms, and to contact Hyundai Finance to get a copy of the title for my Arizona registration. I was able to get a temporary registration in Arizona but I had to wait two months for Hyundai Finance to send me a certified copy of the title, so I could properly register my car in Arizona. I was advised when I registered my vehicle that Hyundai Finance is one of the most uncooperative manufacturers to deal with, since they refuse to send all the paperwork out-of-state. Next time I will pay more attention to the customer ratings on Dealer Rater, Google, Yelp, the Better Business Bureau, and CarGurus. On these web-sites I later found this dealership has very low ratings and lots of horrible reviews. Suffice to say, I recommend everyone to avoid doing business with this dealership. More

They told me the recall campaign that prevents thefts does not apply to my car. Two weeks later, my car is stolen. I contacted Hyundai corporate who said it does apply. They literally enabled my car to b does not apply to my car. Two weeks later, my car is stolen. I contacted Hyundai corporate who said it does apply. They literally enabled my car to be stolen. More

This dealership will not stick by their word. I called in and drove a far distance after agreeing over a price on a car over the phone. Salesmen were adamant I come in to speak to them. After goi I called in and drove a far distance after agreeing over a price on a car over the phone. Salesmen were adamant I come in to speak to them. After going over the terms of the agreed deal, salesmen went back on their word and said the numbers they had in mind were $5k over what we agreed on over the phone…. So then why agree on the numbers over the phone? Horrible sales model. Horrible dealership. Wasted my time thinking a deal was going to be done More

Wow, what a joke! Per the website, Patriot Hyundai of El Monte was selling a 2021 Kona, VIN KM8K53A55MU677450. The dealer verified that it was on the lot, and I coul Per the website, Patriot Hyundai of El Monte was selling a 2021 Kona, VIN KM8K53A55MU677450. The dealer verified that it was on the lot, and I could test drive it. I drove an hour to get to Patriot Hyundai of El Monte and found out that the Kona wasn't even working. It was in the shop, and when the service technician turned it on, smoke was everywhere! This dealer is damaging Hyundai's name. Shame on Patriot Hyundai of El Monte! More

Do NOT waste your time. All they do is classic bait and switch. Came in for a vehicle priced at $19k. After all their service, accessories, and other fees and taxes, the cos All they do is classic bait and switch. Came in for a vehicle priced at $19k. After all their service, accessories, and other fees and taxes, the cost came to over $28k. Waste of time. Don’t bother with this dealership. Salesman was very nice but the sales manager is an awful person. Keep in mind I came ready to buy and put down $15k cash. DO NOT RECOMMEND. More

Scam and fraud . stay away from these thieves .they steal your money .go elsewhere and Dave yourself stay away from these thieves .they steal your money .go elsewhere and Dave yourself More

just now NEW Stay away . very dishonest people .advertised price is marked up by 25 %, and most cars advertised not available.came from 4 hours away after confirming price and very dishonest people .advertised price is marked up by 25 %, and most cars advertised not available.came from 4 hours away after confirming price and availability .car not available and they try to sell another one with 25 percent above MSRP .just went down the road and purchased instantly with no issues .these guys lie bright in the daylight,stay far away More

Terrible when they Breach u contract with out u Authorization and false signature I do not recommend this place at all…. Authorization and false signature I do not recommend this place at all…. More

Unbelievable bate n switch. Dealt with alondra the salegirl on a truck. Had my sister come n put the deposit because at work. Alondra gave my sis all the numbers n I called n confirmed all the numbers salegirl on a truck. Had my sister come n put the deposit because at work. Alondra gave my sis all the numbers n I called n confirmed all the numbers. Came in to sign paperwork to pick up my truck and they raise the price 4k. This is after my sister was there 3 hrs n confirmed all the numbers n me talking to her 10 times on the fone. The manager n finance manager are the stereotypical slimeball car salespeople. They said they never authorized those numbers n that I must be mistaken n alondra the sales girl looked totally stunned n lost of for words. What a waste of my time n running my credit. Don't go to this place it is the true nightmare n what we unfortunately think of carsales people. The worst!!! More