CardinaleWay Acura Las Vegas

Frustrated and disappointed My experience with this dealership has been a real nightmare, we worked out 3K for my down payment divided in $2K upon car delivery and $1K 10 days la My experience with this dealership has been a real nightmare, we worked out 3K for my down payment divided in $2K upon car delivery and $1K 10 days later, they were all so friendly before I signed the deal, Ray the sales person called and texted me several times prior, upon reviewing the paperwork I noticed the “full term warranty “ was excluded and if I wanted it it was gonna be $49.00 more per month I came from LA so I felt like I had no other choice, 10 days later they tried to withdraw 2000 more instead of 1000 that was agreed, that empty my bank acct leaving me with $00 since Jan 23 been trying to talk to someone and they are not answering or returning my calls Ray te sales person answered me on Friday, I explained to him what was happening and assured me that someone was gonna call me back right away, and then dead silence, now is Sunday and not even Him is answering my calls, I guess I have to wait until tomorrow Monday to take my next step. More

I never felt so low. Very unprofessional experience I have bought two cars from Acura I went to buy my third Acura and manager Rob was so rude to me even left me talking to myself I will never go back t I have bought two cars from Acura I went to buy my third Acura and manager Rob was so rude to me even left me talking to myself I will never go back to that dealer ever again and I will never recommend that dealer to anyone. Very disappointing. More

Sales manager has a bad attitude When I ask the sales manager Robert to distroy the papaer with all my Personal information but he Threatened me with an attitude that he will keep it When I ask the sales manager Robert to distroy the papaer with all my Personal information but he Threatened me with an attitude that he will keep it for something else. I understand you don’t make a sale and you are mad but you shouldn’t say something like that with all my info on your hand. It might have been a misunderstanding on the price for both party, but Robert’s attitude was not professional at all. Please make sure you distroy all my info or I will escalate this issue further with professional legal advises. More

My Experience at Cardinaleway Acura Phil and Mr. Barnes (GSM) were the two most authentic people in the car business. I've spent more than 14 years in their shoes and both gentlemen has Phil and Mr. Barnes (GSM) were the two most authentic people in the car business. I've spent more than 14 years in their shoes and both gentlemen has shown exceptional customer service. They were easy to work with and very straight forward with their numbers. No shenanigans. No games. And NO back and forth negotiations. Phil is very knowledgeable with his product and Mr. Barnes negotiated the best deal for me since I'm in the business myself. If you are in the business for a New Acura, you should stop by and ask for these guys. I promise you that you will not regret it! More

First SUV Wanted to have a utilitarian vehicle. The 2015 Impala was an excellent car but I need a vehicle to take my daughter on adventures and then become dad Wanted to have a utilitarian vehicle. The 2015 Impala was an excellent car but I need a vehicle to take my daughter on adventures and then become dad again when needed. Chip, the manager and finance associate were great. They worked so hard to get me in the vehicle I wanted. Thanks to all. More

Great as usual Chip was fabulous to work with and wanted to find a car to meet my needs. I bought a previously owned car that ai love. Chip was fabulous to work with and wanted to find a car to meet my needs. I bought a previously owned car that ai love. More

Great service Chip as always was great! Responsive and courteous. He was very helpful with my previous Acura purchase. This was my second vehicle from him. Great Chip as always was great! Responsive and courteous. He was very helpful with my previous Acura purchase. This was my second vehicle from him. Great service from him and always helpful. More

Easy car buying experience We went in just to "look" at an suv. My husband really wanted a luxury car with lots of bells and whistles. He thought he had his mind set on a differ We went in just to "look" at an suv. My husband really wanted a luxury car with lots of bells and whistles. He thought he had his mind set on a different car at a different dealership. But, after spending time driving the 2019RDX and talking about it, he fell more and more in love with it. Our salesman, Chip, was very knowledgeable and patient with us as we went back and forth about our decision. At the end of the day we were thrilled to drive out with what I consider to be the best of both worlds. We get basically a luxury, sports, suv! More

Purchase of new car Buying a new car is always a somewhat emotional, difficult experience. My salesman, Chip Crouse, promised it would be quick and easy and it was the be Buying a new car is always a somewhat emotional, difficult experience. My salesman, Chip Crouse, promised it would be quick and easy and it was the best car buying experience to date - and I’ve had a few. More

Customer services of the staff was excellent The friendliness and customer services of the staff was excellent, especially Sean Berkebile was helpful and respectful. I would definitely refer som The friendliness and customer services of the staff was excellent, especially Sean Berkebile was helpful and respectful. I would definitely refer someone I know are in the market for a new luxury car. Thank you all for the help, will come back to you if I need help! More