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CardinaleWay Acura Las Vegas

Las Vegas, NV

4.9
361 Reviews
We believe that it’s one thing to sell a car, but it’s something else entirely to build a positive business relationship with our customers. Our focus is on the later. We are dedicated to delivering exceptional, personalized customer service whether it’s your first time visiting us or your hundredth time. With that said, we believe the key is in the details. It’s the little things such as a friendly “hello” and something as simple as a timely call back that all add up. With that said, there are significant overlapping values that make up the foundation of what we do and believe in at CardinaleWay Acura. Honesty, integrity and hardwork are all central to the CardinaleWay. Without these values, we would never have built the strong business relationships we have today with the members of the Las Vegas, NV, community. For us at CardinaleWay Acura, selling vehicles is simply a byproduct and we wouldn’t have it any other way. Since its founding, Acura has remained a powerful force in the auto industry. With exceptional quality standards and the consistent development of new technologies, Acura remains an innovation leader in the industry. It’s the brand’s dedication to quality and innovation that have made us brand ambassadors for life. We are passionate about the Acura brand and are proud to carry the full lineup of vehicles, including the ILX, RLX, TLX, MDX and RDX. There’s so much to explore in the CardinaleWay Acura inventory and our team of experts are always on hand to help.
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7000 W Sahara Ave

Las Vegas, NV

89117

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Showing 361 reviews

February 07, 2023

Excellent service, up front honesty, knowledgeable, helpful and happy with our purchase. Chip was excellent and took care of us. Even getting us food when we hadn't ate. More

by CCarrillo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chip Crouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2023 -

CardinaleWay Acura Las Vegas responded

Thanks so much for this feedback! We really appreciate that and look forward to seeing you again. Have a great rest of your week!

February 05, 2023

Been a Honda/Acura owner all my life. Great cars but the Cardinaleway dealership lacks the professional service one would expect. Cardinaleway’s online review monitor had my first first p More

by Wronged Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Employees that have access to car during service
Apr 12, 2023 -

CardinaleWay Acura Las Vegas responded

Sir or Madam, this is very concerning to us and is not a typical problem we encounter. This is something we take very seriously and if any theft was found to be happening in this regard, said employee would be severed from the company immediately. We are investigating this issue and resolve it internally if there is anything found. NOTE: We have seen your other posts regarding this exact same review and know who to contact if we find anything related to this.

January 27, 2023

Great service. Everyone was helpful and nice. Made the experience of getting a new car less intimidating. More

by Maria
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chip Crouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Snook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2023 -

CardinaleWay Acura Las Vegas responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 24, 2023

Chip did a great job showing us the options that we had as well as finding a car within our budget. His professionalism really sealed the deal. More

by Mitch G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chip Crouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2023 -

CardinaleWay Acura Las Vegas responded

Great to hear that Chip provided great customer service for you, Mitch! It sounds like he really took his time with you and we could not be happier knowing that. Take care and drive safe!

January 21, 2023

Chip was fantastic to work with at Acura. Thank you for a painless buying experience! More

by danpeterson55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chip Crouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2023 -

CardinaleWay Acura Las Vegas responded

So great to hear! We appreciate you leaving feedback about Chip and are happy to know your experience was painless and had great customer service.

January 21, 2023

Very deceitful practice. Someone from the service department contacted me to offer a $59 oil change so I agrees and made an appointment. I asked my son to tale the car there. More

by Jo2arago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Horton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2023 -

CardinaleWay Acura Las Vegas responded

Sir or Madam, we understand your frustration but want to clarify the extent we went so that this misunderstanding was resolved. Your son, who was pleasant to work with, never mentioned the coupon and when you called us back about this, we offered you the difference in cost for your next service. When you did not accept that, we offered again to give you a free service which you also declined. So, with that said, we hope you understand that while there were no notes about applying service coupons or discounts, your son never mentioned anything in regard to that, which is why the service was the full amount. Our employees did their part to make up for this when you called back, and it was your choice to dismiss our attempt to make up for any misunderstanding. Regardless, we hope you and your son take care and drive safely to wherever you may get your car serviced in the future.

December 25, 2022

This dealership was fantastic! Thank you Marcus and Victor (and Josh!). Love my new RDX!!! Merry Christmas! More

by Christycos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Salcedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh in Finance was excellent. , Marcus Duran
Apr 12, 2023 -

CardinaleWay Acura Las Vegas responded

Thanks for letting us know, Christy! We really appreciate your feedback. If you ever need anything else, please reach out to Marcus - he will take great care of you.

December 14, 2022

Excellent service, very accommodating personnel. Efficient all throughout the dealership. Very clean throughout dealership, sales area and service area More

by Ram0616
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chip Crouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2022

Bought car in 2016 I worked with a salesman and I've been coming here every since and service is great. More

by jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Kloeckner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad
December 07, 2022

Always a very pleasant experience with Josh and in fact all the staff are all great and very professional, awesome staff More

by Maryjane_ hurst
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Horton, Carlos
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