Cardinal Honda

Great experience! I went into Cardinal Honda looking for an Accord. It was my first time buying a car and it could not have gone any smoother! Everyone there was very c I went into Cardinal Honda looking for an Accord. It was my first time buying a car and it could not have gone any smoother! Everyone there was very considerate and made me feel very comfortable. I worked with David Briggs and Chris Kuhl, they were both very helpful and made me feel like a valued customer. I would recommend Cardinal Honda to anyone looking for a great car buying experience. Thank you! More

Terrible customer service We have been loyal customers for years buying a number of cars from Cardinal. Unfortunately their customer service has been terrible and we will now b We have been loyal customers for years buying a number of cars from Cardinal. Unfortunately their customer service has been terrible and we will now be looking elsewhere. They don't stand behind their maintenance or repairs. We have had to pay extra or for the same repairs to be done by another mechanic. Very disappointed! More

Updated: Oil Change ended up with a ton of fine scratches UPDATE: I'm going to make this as simple as possible. After the "courtesy fix" August 15th, the glaze wore off and you can see all the circular buff UPDATE: I'm going to make this as simple as possible. After the "courtesy fix" August 15th, the glaze wore off and you can see all the circular buff marks in my car, along with the original scratches and fading on my trim from running the buffer over it. I do not own a buffer, it's mysterious how they got there after the courtesy fix, but Cardinal has refused to take responsibility. I received an estimate for the damage from one professional detailer for Cardinal to front the bill. They have refused to help or pay for it. This was not about money or getting a freebie, it's about a company taking responsibility and being accountable for their actions. Simple as this: -I was told a full investigation was performed on my situation, I have asked for a copy of that. No answers for 1+ week -I have inquired about the video footage for both of my appointments August 1st, and 15th - Unanswered. -I have not been disclosed the exact details of the service performed on my vehicle August 15th I have kept a detailed log, but dealing with this has been pitiful, I'm 100% done with this company and will not recommend anyone in my circle of influence to go to them. Take note from the other recent review that says "They don't stand behind their maintenance or repairs." I am not alone. I will now have the paint corrected on my car by a professional detailer. Thank you. Ignore the comments below as well. UPDATE 8/15/16: Got an appointment to get it detailed, and now it is back to how I originally had it, I would still recommend you be cautious if you have a black exterior. In my notes for service it now says to not wash my vehicle. The recon manager who was very nice, was surprised at all of the brush strokes you could see on the car, but said he would take care of it and certainly did. The original salesman Alex took care of the loaner vehicle, and he is always very nice as well. I would like to say my dealings with the actual facilitator were ok at best, he made it a point to tell me how disappointed he is I posted on review sites before calling. I was told this twice over the phone, and again at my appointment. Is that not what working in online reputation management all about? Receiving feedback and responding positively to customers whether their feedback is good or bad? I am very responsive to situations that are handled in a positive manner or worded in a way that is not condescending. I would have been more than happy to remove this completely or 5 star it if it was facilitated differently. Regardless, a Thank you to the recon team for taking care of it and seeing the issue at hand, and my original salesman. Original 8/1/16: _____________________________________________ I thought I was doing myself a favor by going to the dealer to get an oil change. The oil change was fine, but they decided to wash my BLACK accord thinking it would be a 'bonus' when in fact all they did was completely cover my car in spiderweb scratches with a 'soft' brush. I take the time to hand-wash my car with a microfiber mit because I know exactly how to wash a black car without doing exactly what these guys did to my entire exterior. My care of the way I wash my car is now completely undone because they took it upon themselves to do a 3 minute quick wash of my car when I just wanted my oil changed and I'm left with a ton of fine-line scratches all over my car. Can clearly see how they washed it in a circular motion creating a ton of spiderweb scratches. NOTICEABLE on black. More

Antonio R. Sold Me a Great Car My experience at Cardinal Honda was great. I bought a used 2005 Honda Accord in April 2015 and the sale was smooth and easy with no pressure. I had ne My experience at Cardinal Honda was great. I bought a used 2005 Honda Accord in April 2015 and the sale was smooth and easy with no pressure. I had never bought a car on my own and Antonio was very understanding and accommodating when I asked questions. I highly recommend this dealership! More

Used car purchase They do not properly inspect the used cars they have for sale. I have an issue with a car I purchased and they won't return my calls. Very poor cust They do not properly inspect the used cars they have for sale. I have an issue with a car I purchased and they won't return my calls. Very poor customer service... More