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Cardinal Honda
Groton, CT
282 Reviews
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282 Reviews of Cardinal Honda
September 07, 2017
Buyer beware of used vehicle purchase Purchased a 2006 Silverado for a little under $16000 that was in great shape for the year on Thursday 08/25/17. Shame on me for trusting people based Purchased a 2006 Silverado for a little under $16000 that was in great shape for the year on Thursday 08/25/17. Shame on me for trusting people based on other reviews saying it was a reputable company. First off the trucks check engine light was on. I was told it was because of the aftermarket alarm system. I asked if i could bring my obd reader in to check it which they said no problem. I attempted to read the computer but there was no power going to the plug. The service center was about to tear out the alarm system until I told them that it maybe a aux fuse or cigarette lighter fuse. Turns out that was the issue, the plug was working and the light was turned off. When I asked what the check engine light code was, I was told it was nothing. That should have been a huge red flag. The very next day after purchase on Friday 8/25/17, the check engine light came back on. I checked it and it turned out to be an evap code. No big deal, I can fix that, so I thought. Then noticed the drivers rear door doesn't unlock or lock. I'll fix that too. On Saturday 8/26/17, while going for a drive the day after my wife and I could here and feel a clunking sound coming from the drivetrain every time I would hit the gas from a stop and durind shift into reverse. I thought it might be a universal joint on the driveshaft so I stopped at a local repair shop first thing Monday morning 8/28/17. They said my yoke in the transfer case was nonexistent. They said I need a new transfer case and it would cost $4500 or spend $1100 to attempt putting a new yoke in which may or may not fix the clunking. So 3 days after purchase I had to dump a additional 1100 into the truck which did not fix the clunking. The mechanic also showed me that the passenger side motor mount was shot. He said to take it back to the dealership as there's no reason you should spend that kind of money on a truck that is not mechanically sound. So that's what I did. After speaking with the manager of service they agreed to fix the motor mount and nothing was done about the clunking coming from the transfer case. In my invoice it reads, "Not abnormal for transfer case to clunk". I've never heard that your drivetrain is suppose to be sloppy and loud! The title still isn't in so I'm currently still on the dealer plate. Definitely not pleased and please before you buy from them take the vehicle to a trusted mechanic. More
by tlalumiere
Employees Worked With
Service manager
May 23, 2017
All car shopping should be this wonderful! Cardinal Honda lived up to its reputation! My salesman Bob Guffey, along with Kevin Tobey & Chris Dyer made my experience from start to finish wonderf Cardinal Honda lived up to its reputation! My salesman Bob Guffey, along with Kevin Tobey & Chris Dyer made my experience from start to finish wonderful! Bob Guffey's knowledge of Honda & Honda's Certified Pre-owned vehicles truly put my mind at ease knowing that I would be getting a car that was reliable, safe, and affordable. Kevin Tobey was instrumental in making sure that all my concerns were addressed. His genuine interest along with Guffey help calm any anxiety that other Dealerships seem to lack in. Last but certainly not least, Chris Dyer the money man, big thanks to you for your dilligence in helping me get the best financial backing! You three made this experience a wonderful one for me. Thank you Cardinal Honda! I absolutely love my Honda Civic!! Tina More
by Tina C.
Employees Worked With
Kevin Tobey and Chris Dyer, Bob Guffey
April 03, 2017
Easy, Comfortable experience My sales person Robert was knowledgeable, helpful, understanding and professional.He made an experience I was dreading fast, easy and pain free. Every My sales person Robert was knowledgeable, helpful, understanding and professional.He made an experience I was dreading fast, easy and pain free. Every Cardinal employee that I encountered was friendly and courteous. I will definitely recommend Cardinal Honda to friends. Nancy More
by nancy
Employees Worked With
Robert Malardo
February 02, 2017
Love this place! I will go back to Cardinal Honda every time I need a car. There service is great from the second you walk in the door. Someone greets you, asks what t I will go back to Cardinal Honda every time I need a car. There service is great from the second you walk in the door. Someone greets you, asks what they can help with, gets you to where you need to be, and asks if you need anything while you wait. Roger is an outstanding salesman. He goes above and beyond. Him and Chris Kuhl helped me way more than I expected in my transition to a new car. I appreciate all their help and for following through. More
by paigev1234
Employees Worked With
Roger Rojas
November 18, 2016
friendly service Friendly and knowledgeable service. We bought a 2013 Civic and 2014 Accord. Our salesman Roger was polite and helpful throughout the process. Of cours Friendly and knowledgeable service. We bought a 2013 Civic and 2014 Accord. Our salesman Roger was polite and helpful throughout the process. Of course we had the all to common negotiation period but after some back and forth we came to some common ground and made the deals. So now we begin the honeymoon phase and we will see how things work out with our future interactions. More
by tdoiron
Employees Worked With
Roger Rojas
November 15, 2016
Great customer service!! Great customer service- from the minute that I walked in, I felt as though I was taken care of by the team at Cardinal Honda! So pleased with my pre-o Great customer service- from the minute that I walked in, I felt as though I was taken care of by the team at Cardinal Honda! So pleased with my pre-owned Civic. They made what could have been a terrible task, incredibly pleasant. So glad I was referred here! More
by Jdubs5
Employees Worked With
Chris (Accounting), Peter Schmidt
November 04, 2016
Quick and Amazing Service They got me the car that I was looking for even though they didn't have it in stock at the time. Bob Guffey was awesome to work with and make the car They got me the car that I was looking for even though they didn't have it in stock at the time. Bob Guffey was awesome to work with and make the car buying experience a pleasant one. I would recommend Cardinal Honda to anyone, everyone there was a pleasure to work with through each step of the process. The 2016 Honda Pilot is an awesome car and I love having it. More
by AshleyC
Employees Worked With
Christopher Kuhl, Bob Guffey
October 31, 2016
3rd Accord we leased from Cardinal We love the Honda Accord. We just leased our 3rd Accord from Cardinal Honda. We have a great relationship with Bob Guffey, our sales rep, and have g We love the Honda Accord. We just leased our 3rd Accord from Cardinal Honda. We have a great relationship with Bob Guffey, our sales rep, and have gone back to see him every time. The experience is so pleasant and relaxing. There are no high pressure tactics at this dealership. We love the clear and simple pricing structure. The dealer quote was very close to what I had looked up on both Edmunds.com and KBB.com so I was very pleased. We test drove both the Sport SE and the EX-L trims and decided to go with the EX-L because of the passenger side view camera and the remote start. When we picked up the Accord, Bob walked us through how everything in the car worked. He showed us how to set up our smartphones with the car's bluetooth capabilities and also the Android Auto app that lets you use Google Maps on the car's screen. We recommend this dealership to anyone considering the purchase of a Honda. More
by Rich473
Employees Worked With
Bob Guffey
October 31, 2016
Best car buying experience ever!!! My mother and I have purchased 3 cars on 3 separate occasions from Bob Guffey!!! He's an amazing person and tells you everything you need to know abou My mother and I have purchased 3 cars on 3 separate occasions from Bob Guffey!!! He's an amazing person and tells you everything you need to know about the car and has to be the most helpful sales person I've ever met!!! I highly recommend you see bob for your next car! He will do right by you! More
by Jimihamn
Employees Worked With
Bob Guffey
October 24, 2016
An extraordinary car leasing experience Just completed my 3rd car buying experience with Cardinal Honda, and I can truthfully say that the experiences keep getting better and better. The sal Just completed my 3rd car buying experience with Cardinal Honda, and I can truthfully say that the experiences keep getting better and better. The sales staff is so friendly and accommodating that it makes the entire experience not only painless, but actually pleasant. I will definitely buy my next vehicle from Cardinal Honda (and my sales rep Bob Guffey), and I will recommend this dealership to others. More
by Bob G
Employees Worked With
Bob Guffey
