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Cardinal Honda
Groton, CT
271 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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271 Reviews of Cardinal Honda
October 24, 2023
I admit that I brought my car in on an "exploratory mission"- an intermittent bad smell. They did not identify a direct cause of the smell and, instead, gave me a list of almost $3,000 worth of "emerge mission"- an intermittent bad smell. They did not identify a direct cause of the smell and, instead, gave me a list of almost $3,000 worth of "emergent" repairs. Issue being, this was a second opinion and the original service center did not alert me to one single issue that Cardinal had on their list. I could understand missing or disagreeing on a few things, but if all 10 of the suggested repairs were so important that my continued driving safety was at risk if I did not address them immediately, wouldn't another service center have found at least some of them? I feel like they weren't sure of an answer to my original concern and, instead of saying that directly, they recommended every possible repair under the sun. I absolutely feel like this was some typical service center pink tax at work. More
by corgi123
Employees Worked With
No Name
October 19, 2023
i’ve been to Cardinal the last 2 oil changes and also had transmission oil change, a big job $900.in the last months. Each time I was there I mention that my gas pedal would not accelerate with power.I menti transmission oil change, a big job $900.in the last months. Each time I was there I mention that my gas pedal would not accelerate with power.I mention this time and the clerk talk to the tech and lo and behold they found the problem. It was the intake hose to the engine,it had tears in the hose. Works great now. Why no one else could find it is beyond me. Thanks to the last person who check me in.Not happy that it took 4 or 5 months to find. Check my paper work I told them each time. So that’s my complaint More
by Royaltyd21
Employees Worked With
not listed
September 23, 2023
I had a great experience with Cardinal Honda. The whole dealership is service oriented. The sales staff is interested in helping you make a good decision about your next car. There was no pressur The whole dealership is service oriented. The sales staff is interested in helping you make a good decision about your next car. There was no pressure to “buy today” but rather an interest in learning about you and how you drive to help you make the best choice. I’m very happy with my choice! More
by safir784
Employees Worked With
Bill Gambardella, Peter Schmidt
September 10, 2023
The person who took my car was very nice, explained what needed to be done, how long it would take.the waiting room is comfortable. The work was done on the time I was told. Justin who checked me out and e needed to be done, how long it would take.the waiting room is comfortable. The work was done on the time I was told. Justin who checked me out and explained what was done, I told him when I made the appointment I had told the person then I didn’t need a tire rotation as I had bought my tires elsewhere, he very kindly removed the charge from the bill, I greatly appreciated how kind he was. I wasn’t prepared to wait that long, thought I was only getting an oil change, but was very pleased with the end result. Would definitely recommend Cardinal Honda to others. More
by drmickimama
Employees Worked With
Justin, Peter Schmidt, Jeff "JD" Duscha
