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CarWise Peoria

Peoria, IL

Overview
Reviews
Vehicles
4.8
231 Reviews
Call Dealership (309) 603-1800
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1600 W Pioneer Pkwy

Peoria, IL

61615

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Showing 231 reviews

June 06, 2017

Do Not Tread on Me Purchased a car the other day and as the young man pulled up with the car for the test drive he said the tire was reading low at 18 PSI but was low on More

by flat_tire
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn
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Jun 06, 2017 -

CarWise Peoria responded

Dear Valued Customer, Thank you for the needed feedback. We strive to make everyone happy here and we obviously came up short for you. It is unfortunate that your purchase was later in the evening and our shop was closed by the time the problem was identified. We were already committed to making it right the next day. When we didn't see you, the sales person should have called to find out why. The fact that you had to buy a new tire is discouraging. We would have been happy to do so had you informed us. Please contact me so we can meet your expectations. Shawn Foster

Jul 21, 2017 -

CarWise Peoria responded

As one of the first customers, we have hopes of making you happy. Unfortunately when you purchased the vehicle, (approx. 8:30 pm) on a Friday night, there were no service facilities open. That is why we asked you to bring the vehicle back the next day to fix any tire issues. The next time we heard from you was through this review. We are sorry we were unable to fix the vehicle ourselves, we just needed you to bring it to us. I offered to pay for any repairs you had, that was not satisfactory to you. We will do better in the future of making sure customers who require special assistance such as yourself are handled in a different way. Good Luck and thanks again for the eye opening experience.

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