CarVision of Trooper - Service Center

I purchased a 2007 Toyota Camry from CarVision last summer and absolutely love it!! I have been bringing it to CarVision for my service needs which it hasn't needed much of besides a few oil changes a summer and absolutely love it!! I have been bringing it to CarVision for my service needs which it hasn't needed much of besides a few oil changes and tire rotations but it was my last visit which really let me know my car was in good hands. I was going on a road trip and figured I would get an oil change and have my car checked to make sure it was safe for the road. Olivia who is one of the employees in the service department was super friendly. She called the technician out from the shop so I could tell them what my concerns were for my trip. I wanted my brakes checked, tire pressure checked and fluids checked while I got my oil changed. I didn't have to be at work until noon so I figured I would wait around. BTW, not a bad place to hang out. Between the plasma tv, comfortable couches and a few computers hooked up to the internet for customer it was like being home. While I was waiting I met one of the service managers, Mike. He came to inform me they noticed the state inspection of my car was about to run out in a few days. He also asked me if I had checked to see if my Toyota had been recalled for the accelerator pedal. I had not so he called Toyota and found it was being recalled. Now I was getting nervous. My car is almost out of inspection, I haven't taken care of the recall and I am going on a road trip in a few days. To make a long story short, THANKS to CarVision and their service department everything was taken care of. Between Mike and Olivia they arranged a loaner vehicle for me, they did the inspection and made arrangements to get my car to and from Toyota to have the recall taken care of before I went away. THANKS CarVision!! More

I am delighted by the professional attitude; workmanship and leadership demonstrated by Service Manager, Marty Spitko. I can not imagine a better customer experience. Marty followed up with me at each ste and leadership demonstrated by Service Manager, Marty Spitko. I can not imagine a better customer experience. Marty followed up with me at each step of my Nissan repair. The auto industry is known for poor interactions with women and we are rarely treated as competent during car repair incidents. Marty Spitko is the exception. He was a gentleman, treated me with respect and has EXCELLENT customer service skills. repair. He is a real asset to Car Vision's Service Department that would be hard to replace. More

I got a great deal on a used, low miles, 02 Ford Escape I got a great deal on a used, low miles, 02 Ford Escape about two years ago (paid under 9,000). I had to bring it in twice for some repairs includi I got a great deal on a used, low miles, 02 Ford Escape about two years ago (paid under 9,000). I had to bring it in twice for some repairs including a brake master cylinder and a front suspension repair. On both occassions my warranty covered all of the expenses exept a $50.00 deductable, each time. The service department treated me great both times, and waived the $90.00 diagnostic fee's since I purchased the car from them. They also handled all of the paper work with the warranty company eliminating all of the "red tape" involved for me, the customer. I could not have asked for a better experience and plan on buying my next vehicle from this organization in the future. More

I AM WARNING YOU - DO NOT GO TO THIS DEALER. LISTEN TO THIS... 1. THEY CLAIM TO GO THROUGH A "150-POINT CHECK" AS WELL AS A "SAFETY INSPECTION" PRIOR TO SELLING THEM, BUT THEY DON'T. 2. I WAS SOLD A THIS... 1. THEY CLAIM TO GO THROUGH A "150-POINT CHECK" AS WELL AS A "SAFETY INSPECTION" PRIOR TO SELLING THEM, BUT THEY DON'T. 2. I WAS SOLD A VEHICLE THAT NEEDED TO BE FIXED WITHIN 30 DAYS OF DRIVING IT AWAY, AND THE CHECK ENGINE LIGHT CAME ON SHORTLY AFTER (AND I TREAT MY VEHICLES LIKE BABIES). 3. THE MECHANICS ARE INEXPERIENCED AND NOT KNOWLEDGEABLE. 4. THE CUSTOMER SERVICE REPRESENTATIVES ARE RUDE AND THEY TREAT ALL OF THEIR CUSTOMERS POORLY. 5. ALL THE EMPLOYEES TALK POORLY ABOUT EACH OTHER. THE BUSINESS IS ABOUT TO FALL APART. STAY AWAY FROM CARVISION! More