CarVision of Trooper

TERRIBLE DEALER STAY AWAY!!!!!!!!!! I agree with the TERRIBLE DEALER STAY AWAY!!!!!!!!!! I agree with the majority of the comments. MY 2005 CAR HAD FLOOD DAMAGE and the so called 118 point check carv TERRIBLE DEALER STAY AWAY!!!!!!!!!! I agree with the majority of the comments. MY 2005 CAR HAD FLOOD DAMAGE and the so called 118 point check carvision provides is bull. The padding under the rug was still soaked from a leak and there is rust all underneath the seats from standing water. Not to mention the half assed paint job they did trying to cover up the accident it had been in. I noticed this 12 hours after driving the car away and attempted to take it back. The rude little sales manager tried to tell me it wasn't a problem but I don't want the car and they refuse to take it back. They don't hold themselves accountable for the warranty or the 118 point check which shows no leaks. Lawyers now involved. Here is an email I sent them. Car Vision of dealership knowingly sold a car to me with flood/water damage without disclosing it with me nor with the DMV prior to sale. The loan is for a 2005 Ford Mustang with 24k miles VIN number 1ZVFT80N855201616. The morning of the 23rd I removed the supplied paper mats on the floor of the vehicle and noticed a significant amount of rust under the drivers side car seat indicating flood damage. (pics enclosed) I also noticed a small hole the size of quarter intentionally cut into the floor carpet under the paper mat. I then reached in with one finger and was greeted with water soaked padding indicating a constant leak since it hadn't rained in days. I ran a Carfax report and found the vehicle had been in an accident in June 2005 and then sold from auction to auction. I then immediately called Carvision and informed them I would be returning the car the following day. I have a statement from their so called 118 point check that has "water leaks" checked. This document is signed by Tiro indicating no leaks were discovered even though it was obviously there for a long period of time. It also obviously had high level of standing water in the car for an undisclosed amount of time according to how high rust is visible under the front seat but still is labeled as “good” condition and passes the dealerships 118 point check which includes leaks and water damage. It would take months in order for the amount of rust to form that the photos attached will indicate. Knowing that the flood damage and rust will eat the floor of the car away for the rest of it's life and that hidden problems will ultimately arise out of this I no longer wished to purchase the vehicle. There is also rust and corrosion on the engine indicating the engine was exposed to the elements of weather for an undisclosed amount of time. I returned the car and surrendered the keys back to the Car Vision dealership on October the 24th at 7:45 pm and do not intend keeping the vehicle or paying on any loan applied through this dealership on my behalf. I remove any permission for Car Vision or DTC Corp to apply for loans on my behalf effective immediately. Car Vision knowingly sold this automobile to me without disclosing the accident and flood damage that now decreases the value of this car tremendously. I can not afford to pay for a car that will be a lemon for the rest of it's life nor do I feel comfortable selling a car in this poor of shape. Car Vision knowingly sold this defective car to me at a MSRP in “good condition” and as a result DTC Corp/Car Vision will be reported even further than the BBB, attorney general, and who have all all received claims if this matter is not rectified immediately. Car Vision is now in possession of this vehicle and will be responsible for canceling the loan, sale, and registration cost’s on this vehicle. I need written confirmation that this is being done to prevent any further action and personal distress. In order not to accrue additional costs for transporting my two children and personal distress in this matter I need to receive written confirmation that the appropriate actions are being made by EOD today, October 25th 2007. Thank you for your cooperation. -- More

I AM WARNING YOU - DO NOT GO TO THIS DEALER. LISTEN TO THIS... 1. THEY CLAIM TO GO THROUGH A "150-POINT CHECK" AS WELL AS A "SAFETY INSPECTION" PRIOR TO SELLING THEM, BUT THEY DON'T. 2. I WAS SOLD A THIS... 1. THEY CLAIM TO GO THROUGH A "150-POINT CHECK" AS WELL AS A "SAFETY INSPECTION" PRIOR TO SELLING THEM, BUT THEY DON'T. 2. I WAS SOLD A VEHICLE THAT NEEDED TO BE FIXED WITHIN 30 DAYS OF DRIVING IT AWAY, AND THE CHECK ENGINE LIGHT CAME ON SHORTLY AFTER (AND I TREAT MY VEHICLES LIKE BABIES). 3. THE MECHANICS ARE INEXPERIENCED AND NOT KNOWLEDGEABLE. 4. THE CUSTOMER SERVICE REPRESENTATIVES ARE RUDE AND THEY TREAT ALL OF THEIR CUSTOMERS POORLY. 5. ALL THE EMPLOYEES TALK POORLY ABOUT EACH OTHER. THE BUSINESS IS ABOUT TO FALL APART. STAY AWAY FROM CARVISION! More

Overall experience was good due to price, but the lack of professionalism left me a little nervous. As everyone knows, when purchasing a car, you are making a very large financial investment, and the attitu professionalism left me a little nervous. As everyone knows, when purchasing a car, you are making a very large financial investment, and the attitude and professionalism shown makes a difference when signing on the dotted line. Car Vision offers a great price, but the management of a fairly inexperienced sales staff is not up to par with what most dealerships offer. With this said, I am lucky to have gotten a professional sales person, and so is Car Vision, because if I had not, I would have walked away from the deal. Great price or not, the actions of those in a sales office should be professional, no matter what they are doing. More

Bought my dream car last year - was extremely happy with Car Vision. This year (2006), got into finincial difficulties, and Car Vision stepped in to save my credit from what would have been a real mess. Car Vision. This year (2006), got into finincial difficulties, and Car Vision stepped in to save my credit from what would have been a real mess. They really want to work with their customers, and make things right for everybody. HIGHLY RECOMMENDED!!! More