CarVision of Trooper

The salesman was friendly. The salesman wanted to sell the car, but did not go that extra mile to make sure that everything was satisfactory. The features on the car purchased were misrepresented and fo the car, but did not go that extra mile to make sure that everything was satisfactory. The features on the car purchased were misrepresented and for the 3 weeks that I have had the car, it could not be driven at night because there were no lights on the instrument panel. I was given 1 key at the time of purchase and when asked for another, the salesman told me to go to the Chrysler dealer to get one made. I did that and the dealer wanted to charge over $200. I came back to the service department and the service writer, Jimmy Franklin, found another key to be programmed. It seemed like one thing after another and I was getting very frustrated. I was beginning to feel that I made a mistake by purchasing this car. But the service writer, Jimmy Franklin, really was on the ball. He took every step possible to take care of the problems I was having with this car. His customer service was superb. He had to have the instrument panel replaced and a seat belt buckle replaced. He assured me that everything would be taken care of. More

Matt was very friendly, knowledgeable and helpful. This was my first time buying a used car through a dealership, so I was pretty worried at first. I had probably gone to 30 other dealerships before going was my first time buying a used car through a dealership, so I was pretty worried at first. I had probably gone to 30 other dealerships before going to this one. Other salespeople at other dealerships were pushy and stressed me out, but Matt definitely did not (in fact, probably the other way around!). He even answered when I called outside of working hours (oops!), so kudos for that. More

I purchased my car from this dealership on Tuesday. This morning (3 days later), the air bag light came on. I called Jimmy in service and he said I could bring the car up right away. They took the car rig morning (3 days later), the air bag light came on. I called Jimmy in service and he said I could bring the car up right away. They took the car right in and gave me several updates as to what they were doing and why. The mechanic came out and explained the issue to me in a forthright and honest manner. I was made to feel like they truly cared that I have a good experience in their department and that my car was a priority. In the end they fixed another issue that they had discovered and because they could not reproduce the air bag issue at the time of service, Jimmy gave me assurance that if the air bag/restraint system presented an issue in the future they would take care of it for me. It is very hard to find service departments you can trust, but I left this one feeling valued, respected and happy with the work. I hope I do not have an issue moving forward, but if I do, I am confident that Jimmy and the professionals at Car Vision will take care of it. Many thanks! More

Not happy at first i thought it was a great deal with great people but 4 months later i go to get my car inspected and find out it will cost me another $100 to fix all the issuse for example new tires be great people but 4 months later i go to get my car inspected and find out it will cost me another $100 to fix all the issuse for example new tires because of an alignment issue n the license plate lights were painted over... Which is illegal and other light being out.. would not suggest going there i am extremly upset that is not how you treat people!!!! More

I was not ready for a no haggle experience. The price was below blue book value, fit into my criteria, and got more than i expected to. The salesman, Erik Dougherty was really a pretty cool guy, and he did n below blue book value, fit into my criteria, and got more than i expected to. The salesman, Erik Dougherty was really a pretty cool guy, and he did not pressure me at all. he did oblige as I tested a number of vehicles. I also was in a tight situation, and he and the other person stayed late well past closing so that I could get to work for the first day of my new job. I was very happy with my experience there and I would recommend someone to look there, especially if they want an SUV, like I did. I only rate a "4" for overall experience because it was packed that day. The customer service was great. More

We really enjoyed our experience at Car Vision. Dave allowed us to browse at our leisure with none of the typical sales pressures faced at other dealerships. He made vehicle suggestions that fit into o allowed us to browse at our leisure with none of the typical sales pressures faced at other dealerships. He made vehicle suggestions that fit into our budget and helped us find a great car at a reasonable price. He was patient with our circumstances and answered all of our questions promptly. Closing the deal was easy, fast and efficient. Great car buying experience. Will recommend to others and will be back to look in the future. Thanks Car Vision! More

Sales consultant was great over all great customer service! I will recommend customers! The finance manager was very helpful and cooperative. Both Ali and roger were nice. service! I will recommend customers! The finance manager was very helpful and cooperative. Both Ali and roger were nice. More

I enjoyed my experience with car vision. I did not expect it to go so fast and smooth because most things do not, but it actually did. I posted on your website that I was interested in the Nissan late Friday it to go so fast and smooth because most things do not, but it actually did. I posted on your website that I was interested in the Nissan late Friday night and Matt had got back to me first thing Saturday morning which was very nice! I came in at about 10:30 and I drove away with my new car by 1. I am very satisfied with my purchase and would recommend any friend or family member to car vision! In fact I already have. Although I do not like the fact that I have to sign up for this website in order to submit this!!!! More

I searched the internet for several days . I went to many dealerships,but did not find the car I wanted. When I found this dealership, Andrea was well informed about Nissans. This was the best and easyest dealerships,but did not find the car I wanted. When I found this dealership, Andrea was well informed about Nissans. This was the best and easyest experience I have had buying a car.It was a pleasure buying a car from her. More

I am very satisfied with the Service I received from Andrea, I went there just to check few cars but the words by Andrea made me to book a car on the same day . I was delighted with the service from Car Andrea, I went there just to check few cars but the words by Andrea made me to book a car on the same day . I was delighted with the service from Car Vision. A big thanks to Andrea & Tom. More