CarSquad

CarSquad responded

Dear Amika, We are happy to hear that Robert and Kimberly were able to help you find and purchase an even better car than you had in mind when you arrived. Thanks for your flexibility and 5-star review and for recommending CarSquad to others. We wish you safe travels in your nearly new Nissan Versa and look forward to seeing you again soon! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Pkbrown421, We are happy to hear that Theo and Randy were able to help you purchase the car you and your wife wanted. Thanks for the 5-star review and for recommending CarSquad to others. We wish you and your wife safe travels in your BMW X3 and look forward to seeing both of you again soon! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Estimada Bm.emanuelli, El escuchar que tuvo una excelente experiencia es lo mejor que podríamos esperar. Su negocio significa mucho. Gracias por escoger a CarSquad. A nosotros en CarSquad nos complace en saber que le pudimos asistir en su compra del vehículo que deseaba. Le deseamos viajes seguros en su nuevo vehiculo y esperamos volver a verla pronto! Sinceramente, Su CarSquad equipo de atención al cliente - Ed Dear Bm.emanuelli, Hearing that you had an excellent experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad. We wish you many happy miles in your nearly new vehicle. We look forward to serving you for many years to come! Sincerely, Your CarSquad Customer Care Team – Ed

CarSquad responded

Dear Lindsay, First and foremost, thank you SO much for your business and kind feedback on everyone at CarSquad who helped make your car buying experience very pleasant and stress-free. It’s great to know that this was an experience you’d recommend to friends and family. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for more honest feedback and thank you for taking the time to share it! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Vicki_causey, Hearing that you had a GREAT experience with Theo and Randy is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad. We look forward to seeing you again soon. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Pmtz2009, Thank you for taking the time to share your feedback with us. We sincerely appreciate your kind words about Diane and Bryan. We're delighted to hear that they took the initiative to address your initial experience and make things right for you. Your concerns are very important to us, and we would like to address them with you personally and discuss, in more detail, the issues you had with your initial experience. A member of our Management Team will be reaching out to you to follow up with you and address your concerns. In the event they are unable to reach you, please contact them, either toll-free at 1-833-756-3103 or, directly, at customerservice@carsquad.com. We strive to provide exceptional customer service, and we regret that your initial visit didn't meet your expectations. Your feedback is valuable to us as it helps us identify areas where we can improve and deliver a better experience to all our customers. We would like to express our gratitude for giving us another chance to serve you and for acknowledging the efforts of our team members. It's our commitment to ensure that each interaction you have with us is pleasant and satisfactory. We genuinely appreciate your support and hope that your subsequent visits with us will be more enjoyable. We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with CarSquad. We rely heavily on your valuable feedback for quality control. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing your concerns about your initial experience and assisting you in any way we can. Respectfully, Your Customer Care Team Member - Sharon

CarSquad responded

Dear Bustosjesus, Thank you so much for taking the time to write a 5-star review and rate your experience with your CarSquad team. We really appreciate the feedback. We’re glad you felt comfortable during your purchase and made very decision of yours count. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to working with you for many years to come. Sincerely, Your CarSquad Customer Care Team – Ed

CarSquad responded

Dear Ramirezalysa, Hearing that you had the EASIEST AND MOST ENJOYABLE MOMENT YOU'VE HAD IN A LONG TIME is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad in Katy. We wish you many happy miles in your nearly new Buick Encore. We look forward to serving you for many years to come! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Drxke03, Thank you for visiting CarSquad. It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family. We couldn't ask for nicer feedback and thank you for taking the time to share it! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Angleandmattie, Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! On behalf of your friends here at CarSquad, enjoy your nearly new Hyundai Elantra! Sincerely, Your CarSquad Customer Care Team - Ed