
CarSmart.net
Hendersonville, TN
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Our experience through the looking and purchasing process was great. Once we bought the car, the customer service and performance was not very good. We bought the car on Saturday and brought it back Tuesday was great. Once we bought the car, the customer service and performance was not very good. We bought the car on Saturday and brought it back Tuesday to have a few alterations/repairs done. We had a total of 4 items to be completed (all documented by the salesperson) and when we got the car back Tuesday evening only 1 of the 4 items was completed. We brought the car back two days later and had the other 3 items completed. During the purchase process we made arrangements to have our tags switched over from our previous vehicle. The salesperson said the company would take care of the paperwork and we would receive our registration in the mail. At least two weeks after we purchased the car a lady from the company's office called us and asked if we had our emissions tested yet. I told her we told the salesperson we were carrying the plates over from our other vehicle and that we weren't getting new tags. She then continued to have me go get our plate numbers so she could process the paperwork to get our registration. The salesperson had wrote down our plate number on the day we purchased the car and then put the plate on the car for us. She should have had all this documentation already. There seems to be a lack of communication between the sales team, detail/repairs team, and office processing team. Again, our sales experience was great but the ball got dropped after we purchased the car. I would still recommend this company to my friends because the sales team was nice, the price was good, and so far we've not had any problems with the car (we've only had it a month). I would recommend working on the customer service after the sale and make sure that the other parties involved are aware of the details. More
I stopped in at Car Smart with a friend who lives in Hendersonville just to kill time before dinner. I had always wanted a Cadillac Escalade but thought I just couldn't afford one in this economy. I was Hendersonville just to kill time before dinner. I had always wanted a Cadillac Escalade but thought I just couldn't afford one in this economy. I was greeted by Mr.Alfieri on the lot and he was wonderful. I paid about half of what I thought it would cost for me to own this type of vehicle. Its just amazing to me how Car Smart is able to sale there high quality vehicles at such a good price...... More
We have bought 3 vehicles from Carsmart so far. I We have bought 3 vehicles from Carsmart so far. I wouldn't take a chance to go anywhere else for our next car. Great knowledge, friendly not pushy atm We have bought 3 vehicles from Carsmart so far. I wouldn't take a chance to go anywhere else for our next car. Great knowledge, friendly not pushy atmosphere, they let us drive several vehicles til we actually decided to one. I had no money after the big crash in 08 and my car broke down. They helped me thru with a nice used minivan and a comfortable monthly payment. Loyalty, honesty and integrity are still values that they go by at this place. More
My wife and I have purchased 8 cars from Guy over the years. He has in every instance provided us with the type vehicle we wanted and in every case they had far less miles than we had expected and were years. He has in every instance provided us with the type vehicle we wanted and in every case they had far less miles than we had expected and were in far nicer condition both in and out than we had expected to find . In every case Guy shopped the market until he found us one owner cars with verifiable maintenance and service history, brought them into Carsmart, detailed them to immaculate condition and delivered them to our front door and then picked up our trade-in car and took it away. Oh did I say that we live in Texas?! This is incredible service, certainly unmatched in my experience! Guy and his staff are totally professional in every contact! Guy sets the example of the consummate professional who loves what he does and is constantly striving for perfection in the delivery of the ultimate customer service satisfaction for all the customers of Carsmart . I will never buy a car from anyone other than Guy and I recommend him to all my friends. Carsmart is the best run car dealership I have every seen! More
Been looking for a sports car for over a year, and I am so happy I ran across Terry and CarSmart. I have been to several places and looked for a specific car, 350z, found a few of interest, but to run acro so happy I ran across Terry and CarSmart. I have been to several places and looked for a specific car, 350z, found a few of interest, but to run across so darn many salesmen that just put you off. I would not purchase from any of them, if they were the last dealer in town. When I made the 70 mile trip from KY, turned left into the lot, Well this was it. Need to look no further for what I wanted and the price to boot. The sales and office staff were a great group of people and Terry was the man that made the deal for me. I will go the extra mile to purchase the next car, just as they did for me. They made my DAY. FDT from KY. More
Purchased a Beautiful Red 2011 jeep grand cherokee unfortunately vehicle has several issues although it was advertised as certified pre owned. All electrical problems brake light switch stuck on, crui unfortunately vehicle has several issues although it was advertised as certified pre owned. All electrical problems brake light switch stuck on, cruise control does not operate, Check engine light came on in less than 200 miles but eric working with us on having repairs made. Everyone was very nice. More
Guy and his team are Top Notch! Over the past 8 years, my wife and I have purchased several different vehicles from CarSmart. Every time Guy and his team goes out of their way to help us locate the perfect v wife and I have purchased several different vehicles from CarSmart. Every time Guy and his team goes out of their way to help us locate the perfect vehicle we are looking for, if they didn’t have it, they found it! We also have had to have a couple of wear & tear repairs made and his service team has always done a great job. Our most recent purchase of a “JCW Mini “ was because we had lost our Lexus SC430 to the August 2013 Flood in Mt. Juliet and needed to replace it. We had just happen to take a friend up to CarSmart to look for a vehicle for them and we both purchased that day. We always recommend friends and family to CarSmart. If you need to finance your purchase, they have the ability to get this done in a timely fashion with great rates. We have also purchased a few extended warranties and had to use them twice. On both occasions it was a breeze to deal with the warranty company and Guys service department made the repairs and we were on our way. More
We have purchased several vehicles from CarSmart. Each time we were handled with courteous and professional service. We would definitely purchase from your company again and again. All questions during th time we were handled with courteous and professional service. We would definitely purchase from your company again and again. All questions during the process were answered thoroughly and we always felt very comfortable. It is nice to know there are companies like yours More
I would most definitely recommend CarSmart of Hendersonville. First of all, the curb appeal (facility and grounds) was pleasing to the eye and made us feel like we must at a reputable business. W Hendersonville. First of all, the curb appeal (facility and grounds) was pleasing to the eye and made us feel like we must at a reputable business. We were hoping to trade our current vehicle that was bank liened with strict stipulations. Eric Hampton, the General Manger/Financing Manager, was our personal contact throughout the transaction and made this happen for us! Eric was extremely professional and geniunely eager to assist us with finding the vehicle suited for our needs and accomodated all stipulations (helping us search for the PERFECT vehicle, fair trade-in value on our existing vehicle, and financing thru the right lender with monthly payments within our budget). Eric was very outgoing and efficient through the entire process and represents the company very well. He is a true asset to the establishment. We would definitely do business with CarSmart again! More
I love my truck that I purchased from CarSmart. I saw it on the website, gave them a call, and went down to their store. It was exactly as listed, and the price was better than others I had looked at that on the website, gave them a call, and went down to their store. It was exactly as listed, and the price was better than others I had looked at that were older or higher mileage. They also got me a better interest rate on financing than I could find on my own! All in all CarSmart offers great cars, priced right, and offer great customer service throughout the entire buying process and even after the sale. I would recommend CarSmart to anyone looking to purchase a vehicle! More