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CarSmart.net

Hendersonville, TN

4.4
918 Reviews
"Excellence is the gradual result of always striving to do better" - Guy Alfieri, President of CarSmart.net Luxury made affordable, that is CarSmart’s mission. Since 1998 CarSmart.net has been providing the market with the highest quality pre-owned luxury automobiles at a great value. Whether you decide to buy at our dealership or via the internet, we strive to give you an experience that will allow us to be your dealer of choice for many years to come. All our employees at CarSmart.net are committed to excellence, and we share the thrill that our customers get from owning a CarSmart.net vehicle. We are very proud and honored to have been voted the, “2010, 2011 & 2013 Best Car Dealership” in the Greater Nashville area from the People’s Choice Awards.
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1023 W Main St

Hendersonville, TN

37075

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Showing 918 reviews

August 26, 2020

Carsmart online communication very fast and polite. Website easy to navigate and Sales associate was quick to reply and keep his word! Very comfortable and pleasant to work with at Hendersonville locat More

by dwilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Garcia
Sep 13, 2020 -

CarSmart.net responded

We appreciate your business! Thank you! The CarSmart.net Team

August 25, 2020

Best car-buying experience I've ever had. I didn't have much trade-in value and I knew it. They offered a very fair price on the trade-in and I felt got a great deal on the purchase as well. Absolutely N More

by Ed B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2020 -

CarSmart.net responded

We appreciate your business! Thank you! The CarSmart.net Team

August 22, 2020

Shawn, Bob and the team at CarSmart.net were professional, kind and transparent. I am so pleased to have found such an excellent vehicle at such a great price! I have already recommended them to More

by Callie594
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Garcia
Sep 13, 2020 -

CarSmart.net responded

We appreciate your business! Thank you! The CarSmart.net Team

August 22, 2020

I recently purchased a vehicle from Terry at CarSmart in Hendersonville. From start to finish it was a great experience! I got the perfect vehicle for a great price and I could not be happier! Thanks to ev More

by Chefdeb9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Sep 13, 2020 -

CarSmart.net responded

We appreciate your business! Thank you! The CarSmart.net Team

August 18, 2020

Excellent experience and I recommend them highly. Not what you may usually expect from a car dealer. They are friendly; and no BS! No pressure. More

by sometimesshetalkstocrows
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry, Bob Garcia
Sep 13, 2020 -

CarSmart.net responded

We appreciate your business! Thank you! The CarSmart.net Team

August 12, 2020

No hassle instant message vehicle purchase!!! I saw a truck that looked interesting on the CarSmart.net website. I stopped by for a test drive and loved the truck and friendly staff!!! Later tha More

by pratt43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Guy Alfieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Kretz, Jermaine Bellafant, Bob Garcia
Sep 13, 2020 -

CarSmart.net responded

We appreciate your business! Thank you! The CarSmart.net Team

August 12, 2020

Love this place! I live 3 hours away and I was trying to buy an Audi TT and Shawn put it on hold for me until I arrived and helped me get my dream car! I appreciate the work this guys do, they genuinely car More

by francisco.sus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2020 -

CarSmart.net responded

We appreciate your business! Thank you! The CarSmart.net Team

August 07, 2020

I was very happy with my experience at car smart. They were very friendly and helped me with what I was liking for. My 2018 Chevy Silverado is a great truck and the salesman did a great job. More

by Adam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Guy Alfieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
CRM CRM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Garcia
Sep 13, 2020 -

CarSmart.net responded

We appreciate your business! Thank you! The CarSmart.net Team

August 03, 2020

I love my car but the customer service I received was very poor. I felt like an option and not a customer. It sucked a lot. Bob Garcia handled everything for the most part. He would always say he would c More

by Jwandera127
Recommend Dealer
No
Employees Worked With
Guy Alfieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
CRM CRM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Norman, Bob Garcia
Sep 13, 2020 -

CarSmart.net responded

I am very sorry you have had a bad experience with one of our employees, we have made necessary adjustments to ensure this will not happen again. Thank you for the input I appreciate it. Guy Alfieri President CarSmart.net

Sep 13, 2020 -

Jwandera127 responded

That’s good to hear but that will still not make up for the fact that I was told would get compensation for the the errors that were made and still. Bob said he would try and do something but like always he isn’t a man of his word. He made it sound like You guys would handle one of my monthly payments. I haven’t heard from his since, so I’m assuming it was one of his thousand lies. If anyone asks me about carsmart I will just have to be straight up and say I was treated like I was less than. I’m starting to think i should have checked on the box that I’m a white American and maybe I wouldn’t have had so many problems and feel cheated.

August 02, 2020

Thank you so much Shawn Bowers,best experience with purchasing a vehicle !Definitely 5 star rating! Highly recommend. Looking forward to purchasing in the future! More

by Johnson36ddd8
Recommend Dealer
Yes
Employees Worked With
Guy Alfieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Garcia
Sep 13, 2020 -

CarSmart.net responded

We appreciate your business! Thank you! The CarSmart.net Team

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