CarSmart.net

Buying Experience While it would be disingenuous to delete or edit the initial review of our car buying experience, we decided to provide additional comments regarding While it would be disingenuous to delete or edit the initial review of our car buying experience, we decided to provide additional comments regarding the "service recovery" provided personally by Mr Guy Alfieri after the initial review of our car buying experience with CarSmart.net. After submitting the initial review through DealerRater, Mr Alfieri promptly contacted us and spent extra time on the phone patiently and politely listening to our concerns and learning what issues needed to be addressed. He then graciously accommodated my daughters work schedule to get her car we purchased back in for servicing and also provided my daughter with a loaner car while his service team completed the work he promised would be done. While he could have had another manager contact us, his decision to address our issues personally demonstrated his commitment to provide excellent customer experience. While he cannot change the events that occurred, he seemed genuinely concerned about our experience and has made every effort to provide a completely different perspective of his dealership. Thank you Mr Alfieri ! Initial review posted - "Our first experience with CarSmart.net began when purchasing a car for my daughter and seemed to be off to a great start. Test drove the car and found a couple of things that needed addressed. I was assured that they wold be fixed and in good faith I left and came back later in the day with my daughter and a cashier's check for the exact amount that the manager told me was the 'out the door' total purchase price. However, things took a quick turn south upon our return when the manager I was working with, upon seeing my daughter really liked the car and wanted to purchase it, attempted to increase the his original quoted purchase price by trying to say he initially misquoted the true price. When i remained firm and asked him to honor his word, we then wasted over an hour of time with him going back and forth several times to 'talk with his general manager' whom we never actually saw or heard. Finally after enduring that barrage, he finally agreed to sale us the vehicle at the original price but not fix the problem he initially agreed to fix because it would cost them too much money. We did purchase the vehicle at the original quoted price only because i remained firm and would have left. We have yet to hear from them about scheduling the repair they promised. I am not suggesting not to purchase from this dealership. I am simply stating from my experience that the 'manager' I dealt with was either not a honest man representing this company or he was the front guy for a dishonest owner who preys on buyers once they become emotionally connected with the vehicle they want in an attempt to choose increased his riches over good reputation/name. Get your total purchase price up front and even then be prepared for added costs in the 'finance managers' office because "they are losing money on the deal". Does the owner really have poorly qualified 'managers' running his business or are they assuming all buyers are that naive. Thank God we had our own financing! I can't imagine what it would be like if we needed to rely on them for financing as well." More

Not even the same car as pictured I was recently tying to purchase a car for my son. Found a very nice looking 2016 Camry posted online from this dealer. Even though I live several h I was recently tying to purchase a car for my son. Found a very nice looking 2016 Camry posted online from this dealer. Even though I live several hours away I contacted the dealer and spoke several times to the manager to verify the availability and condition of car., I ask him to confirm that there where no dents, scratches, or stains that did not show in the pictures. I explained to him that I would be flying into a local airport to view and purchase the car. Flying privately is not exactly cheap, so again, I can not stress enough how thorough I was with them to verify that the car was exactly as posted online. After landing I was meet by a young man who presented a car to me that was clearly not in the same condition as I was expecting. Many dings and scratches and a significant dent in the hood. I opened the door to find the interior was not even the same color. They claimed to have accidentally uploaded the wrong car pictures tagged to this vin number. Strange that the only correct picture was of the odometer reading and that no one noticed that the interior was not the same color. I may have let this go, but 3 days later the same deceptive pictures are still posted. I spent several hundred dollars and much time just be insulted with a bait and switch. I would not advise doing any business with this dealership... More

Wonderful Experience We really appreciated the treatment we received. We traded in and were given a more than fair trade. It is a very laid back atmosphere with very kno We really appreciated the treatment we received. We traded in and were given a more than fair trade. It is a very laid back atmosphere with very knowledgeable and patient employees. The financing process was straight forward: no pressure, no hassle, no games. We were well taken care of from start to finish! Dylan, Tyler, & Daniel were super helpful! More

MINI COOPER ROADSTER I purchased my 2012 MINI Cooper S Roadster from CarSmart.net in Hendersonville, TN even though I live in South Carolina. It was an amazing experience I purchased my 2012 MINI Cooper S Roadster from CarSmart.net in Hendersonville, TN even though I live in South Carolina. It was an amazing experience from start to finish. I could not be happier with my purchase of this hard-to-find Roadster. Donnie and his team were accommodating, experienced, and extremely helpful. I would buy from Donnie again and again. Thank you Donnie and everyone at CarSmart.net! More

Amazing service, trustworthy, and caring. If you want to buy a used car and you want to be treated as a person and not a sale, go to CarSmart. Everyone there is extremely friendly and they If you want to buy a used car and you want to be treated as a person and not a sale, go to CarSmart. Everyone there is extremely friendly and they listen to what you want. There is no pressure no hassle and they have amazing prices. We just bought our third car from CarSmart. Tyler is wonderful and very informative and responsive. We have teenagers and we will be buying from them again soon! More

My next car will come from here too! We had the best experience with Dylan. He was very friendly and made the experience great! My 4 year old is still telling everyone back home that Dy We had the best experience with Dylan. He was very friendly and made the experience great! My 4 year old is still telling everyone back home that Dylan is who we bought the car from at CarSmart. I have already told several friends that this dealership was great and highly recommended not only their customer service but their inventory of vehicles. We went up there for one car, but almost came home with 2. I do know when we are ready for that second new one, we will be calling Dylan! Thank you again for the new vehicle, I am absolutely loving it!!! More

Gas shortage Great experience at Carsmart! Daniel and Rey were outstanding. Car was empty but the Lot guy was new so I forgive him mistakes happen. Would recommend Great experience at Carsmart! Daniel and Rey were outstanding. Car was empty but the Lot guy was new so I forgive him mistakes happen. Would recommend Carsmart anytime! If they don’t have it they can get it. Thanks guys! More

2017 Toyota 4Runner For picking a dealer an hour away from where I live I was pleased with what they offered to me. Daniel called me ASAP when I asked for more informatio For picking a dealer an hour away from where I live I was pleased with what they offered to me. Daniel called me ASAP when I asked for more information about a 4Runner. Their customer service is great. Speaking 1 on 1 with Daniel always helped out with questions I had. All of the staff was friendly and helpful with everything. I enjoyed having a rental that was clean and good on gas. I would recommend this dealer to everyone. They stand behind their word. Thanks again Daniel!! More

Pleasant Experience The sales crew at CarSmart was extremely helpful and accommodative. I was in town for an event and they were very flexible in helping me meet my sche The sales crew at CarSmart was extremely helpful and accommodative. I was in town for an event and they were very flexible in helping me meet my schedule while also giving a thorough review of the vehicle. It was a no pressure experience and I would highly recommend Daniel and his group. More

Great service From the moment I stepped their establishment they were very helpful and friendly. If there was anything i needed they helped me tremendously. I would From the moment I stepped their establishment they were very helpful and friendly. If there was anything i needed they helped me tremendously. I would recommend Carsmart.net to any and every one More