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CarSmart.net

Hendersonville, TN

4.4
918 Reviews
"Excellence is the gradual result of always striving to do better" - Guy Alfieri, President of CarSmart.net Luxury made affordable, that is CarSmart’s mission. Since 1998 CarSmart.net has been providing the market with the highest quality pre-owned luxury automobiles at a great value. Whether you decide to buy at our dealership or via the internet, we strive to give you an experience that will allow us to be your dealer of choice for many years to come. All our employees at CarSmart.net are committed to excellence, and we share the thrill that our customers get from owning a CarSmart.net vehicle. We are very proud and honored to have been voted the, “2010, 2011 & 2013 Best Car Dealership” in the Greater Nashville area from the People’s Choice Awards.
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1023 W Main St

Hendersonville, TN

37075

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Showing 918 reviews

April 22, 2024

Unprofessional, will throw a fit if you do not purchase a vehicle. They signed me up for a bunch of healthcare and credit inquiries, which resulted in a bunch of spam calls and text, but the joke is on them More

by Southernman
Recommend Dealer
No
Employees Worked With
Guy Alfieri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Alfieri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

CarSmart.net responded

Whoopsie daisy! It seems like this review took a wrong turn, like driving with a GPS on the fritz. While we appreciate the creativity, we're not the ones you're looking for. CarSmart is all about smooth rides and happy vibes, not fits or spam calls. But hey, kudos for outsmarting those pesky spam callers with the burner number! If you're ever in the market for a vehicle or just want to chat about car trivia, swing by and let's steer this conversation in the right direction. 🚗😄 The CarSmart.net Team

Apr 22, 2024 -

Southernman responded

Thanks for the light-hearted response, but unfortunately, this isn't a case of mistaken identity or a GPS glitch, I'm very certain it was your dealership. I appreciate the invitation to chat about car trivia, but perhaps we should first address how customer data is being handled? It’s important to keep things transparent and professional, especially when it comes to credit inquiries and personal information. While the idea of using a burner number might have injected some humor into the situation, the core issue of receiving unwanted spam remains serious. Let's ensure that practices at CarSmart are as smooth as the rides you're selling. Looking forward to a genuine resolution rather than steering around the problem. Best, Southernman

March 05, 2024

Friendly. Professional. Good quality cars. B b b b b b b b b b More

by victoriac316
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guy Alfieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
CRM CRM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry "Pops" Kretz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Alfieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Old Matt and young Matt
Mar 05, 2024 -

CarSmart.net responded

Good morning, and thank you for the support. It’s customers like you that make our job worthwhile. The CarSmart.net Team

March 01, 2024

Matt Tupa made the entire process enjoyable. Nobody likes car shopping, but Matt listen, paid attention to what we wanted and made sure we were satisfied. Cannot recommend him enough! More

by Dmw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Tupa
Feb 29, 2024 -

CarSmart.net responded

Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that Matt Tupa made your car shopping experience enjoyable. Understanding that car shopping can often be overwhelming, Matt strives to listen attentively and ensure that all your needs and preferences are met with the utmost care. Your satisfaction is our top priority, and it's fantastic to know that Matt's dedication has earned your recommendation. We'll be sure to pass along your kind words to him. Thank you for choosing us, and we look forward to serving you again in the future!

March 01, 2024

Purchased a vehicle from good ole Matt Tupa, I’ll definitely recommend him to friends. More

by atm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guy Alfieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry "Pops" Kretz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Tupa
Mar 01, 2024 -

CarSmart.net responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Matt Tupa provided you with excellent service and that you're happy with your purchase. If you have any friends or family in need of a reliable vehicle and exceptional customer service, we'd be honored to assist them as well. Thanks again for choosing CarSmart.net!

March 01, 2024

Matt is the best, a little eccentric, but he got the job done. I love my car! More

by jritz
Recommend Dealer
Yes
Employees Worked With
Matt Tupa
Mar 02, 2024 -

CarSmart.net responded

Dear jritz, Thank you so much for taking the time to share your experience with us. We're thrilled to hear that Matt was able to meet your needs, even with a touch of eccentricity that we believe adds to the charm of our service. It's wonderful to know you love your car, and we're so grateful for your support. Warm regards, The CarSmart.net Team

February 29, 2024

Car Smart (Matt Tupa) is definitely a 5 star establishment. Matt was extremely knowledgeable on a variety of vehicles, and wasn't at all what is thought of when someone thinks "Car Salesman". Ve More

by williamtarpley3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Tupa
Feb 29, 2024 -

CarSmart.net responded

It's wonderful to hear about your positive experience with Car Smart and Matt Tupa! It's always refreshing to interact with someone who breaks the mold of the typical car salesman by being knowledgeable, honest, and forthright. Knowing that you're planning to return for future purchases and have had great experiences with their service department speaks volumes about their commitment to customer satisfaction. Thank you for sharing your review, and we look forward to continuing to serve your automotive needs with the same level of excellence you've come to expect from us.

February 28, 2024

Easiest car shopping experience ever. Matt (old Matt) and his team were great. They even let us take our dog Louie on the test drive with us! More

by Chris
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shawn Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
Feb 28, 2024 -

CarSmart.net responded

Chris, we're thrilled to hear you had such an easy and enjoyable car shopping experience with us! It's fantastic that Matt (old Matt) and the team were able to accommodate you so well, including letting Louie join in on the test drive. Thank you for sharing your positive feedback!

February 28, 2024

I’m very satisfied with my experience with the dealer! Specifically my sales contract Matt. Step by step communication was outstanding, detailed updates on progress was shared, and most importantly, the p More

by Sam yolo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Alfieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2024 -

CarSmart.net responded

It's wonderful to hear about your positive experience with the dealer and, in particular, with Matt! Ensuring clear and detailed communication throughout your journey is paramount to us, and we're thrilled that Matt was able to provide you with such outstanding service. Prompt responses to inquiries can indeed make a significant difference, and it sounds like Matt and the team truly excelled in this area. Thank you for taking the time to share your appreciation for Matt and all those who support him. Your feedback is greatly valued, and we look forward to serving you again in the future!

February 26, 2024

Bought a low mileage right hand drive Jeep Wrangler for my wife's rural postal carrier job. Price was very high for a 2013 but the mileage was extrememly low. Vehicle had a Carfax rating, which proved to More

by richard.b.dunn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lane
February 21, 2024

Easy process start to end! Thanks to Matt and the team for facilitating our car purchase! More

by Rutebaga2002
Recommend Dealer
Yes
Employees Worked With
Shawn Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Alfieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
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