CarShop - Mount Holly

CarShop - Mount Holly responded

Abdelrahman, Thank you for shopping at CarShop - Mount Holly. We would like to learn more about your feedback for your experience. Please contact our General Manager, Rob Shields, at Rshields@carshop.com with more details.

Abdelrahman responded

This is what happened ( they send me Monmouth junction store ) I bought a car ( honda Odyssey 2013 ) from Carshop.com using the company online system to sell cars, I finished my order and they confirmed that with finance and they run a credit check for me that is normal for financial and they hit my score and gave me the APR and closed my deal online with confirmation from them to send me the contract to sign and chose the delivery or pickup option, next day they send me needing some information and I replayed to with asking if I can go to the store to see the car, test it but when I went there the stuff ( Kaila ) told me that the car already sold to someone else before they sold it to me and I asked them to find a solution for me because its not my fault that they selling the car 2 times, in the beginning, they told me there is nothing to do about that and the don't have contact with the online team it's a separate department and they have a separate system and after all, they offered me another car with different price I asked them to test it and they told its in another branch and I have to come back after 3-4 hours and I did when they told me to come back by txt msg and I did, after testing the car I found it its okay to continue with it so I said okay but they told me the have to run a new credit application with new score hit and inquiry and maybe am gonna have a new APR or maybe refuse after all, but I didn't approve that because they al ready have my application but they told its in separate department and they don't have access for it ( how they have to different separate department selling the same car for 2 person at time ) I asked them to change the car in my application with the new one and move forward but they refused and told we don't know any thing about online selling department and we cant do that, I went back to the online department asking for swapping the car because they have approved application and it's there fault that they sold me car they don't own it or have it but they told me we can't do that you have to deal with store to finish the deal or they asked me to trade in my own car ( honda Accord 2018 ) wivh is valued more than the car that I bought and pay more 1500$ cash advanced, this is upnormal for me and I refused all cuz that there is something wrong happing and I left them

CarShop - Mount Holly responded

Thank you for the positive review and rating! We are happy to know that overall you had a good experience with our Sales Department at CarShop - Mount Holly, and if you need anything else please let us know.

CarShop - Mount Holly responded

Thank you for the positive review and rating! It is wonderful to know that you had a great experience with our Sales Team, and we hope that you will continue to choose CarShop - Mount Holly as your dealership!

CarShop - Mount Holly responded

Thank you for sharing this! At CarShop - Mount Holly, our teams are happy to serve our guests however possible and provide the best level of customer service in town. If there is anything else that we can help with, please do not hesitate to reach out.

CarShop - Mount Holly responded

Thank you for sharing your exceptional review for CarShop - Mount Holly! It brings us great joy to know that our amazing staff members are doing all they can to ensure the satisfaction of our guests.

CarShop - Mount Holly responded

Thank you for being a repeat guest here at CarShop - Mount Holly, Richard. We greatly appreciate your customer loyalty and business so much. Please do not hesitate to reach out if we can do anything else!

CarShop - Mount Holly responded

Thank you for the wonderful review and rating! We are delighted to know that you had a good experience with us at CarShop - Mount Holly and with the help of our team. We appreciate your business!