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CarShop - Hatfield

Hatfield, PA

3.7
317 Reviews

2801 Bethlehem Pike

Hatfield, PA

19440

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Showing 317 reviews

August 30, 2021

It was just an overall pleasant experience where I didn't feel pressured but instead had someone trying to help me find what I wanted. Very accommodating without ever being forceful. Brian Kuhns was exactl More

by jdc189
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kuhns
Aug 31, 2021 -

CarShop - Hatfield responded

Thank you for the wonderful feedback! We are delighted to know that you had a pleasant experience with us at CarShop - Hatfield and to know that our Sales Team was attentive and helpful. We hope that you will continue to choose us as your dealership!

May 21, 2021

Great overall experience! Easy process and very easy from start to finish!! Bought a 2020 Tiguan and the car looks and feels brand new, definitely would recommend to family and friends! More

by egebhardt1112
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AARON ZIEGLER
May 21, 2021 -

CarShop - Hatfield responded

Thank you for choosing CarShop - Hatfield! We are happy to know that you enjoyed such an easy transaction. Congrats on your 2020 Tiguan and we can't wait to work with you again!

March 01, 2021

Ethan Bell at CarSense in Hatfield has sold me 2 cars. Both experiences were very positive and I would highly recommend. All of the staff at this dealership are very helpful and professional. More

by Kevin Walsh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Bell
March 01, 2021

STAY AWAY!We bought a 2017 Honda Pilot from CarSense in STAY AWAY! We bought a 2017 Honda Pilot from CarSense in January 2021. There were scratches on the vehicle and CarSense said they would get them o More

by michaelo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim
Mar 02, 2021 -

CarShop - Hatfield responded

Dear Mr. Onori, thank you for purchasing your 2017 Honda Pilot from CarShop in Hatfield. As disclosed and signed for at purchase, your vehicle comes with a free 6 month/6,000 mile warranty from CarShop - and any repairs performed under this warranty must be evaluated and completed by a CarShop Service Department technician. Requiring this warranty work to be completed at CarShop enables us to investigate and verify any issues or concerns with your vehicle - and review them directly with you at no charge. You certainly have the right to take your vehicle to any repair facility of your choice. However, since you chose to take your vehicle to a Honda dealer, and did not contact us until after you had authorized all repairs, we have no way to verify the concerns that the Honda dealer charged you for – and therefore, these items are not covered under the CarShop 6 month/6,000 mile warranty.

Mar 02, 2021 -

michaelo responded

We had to go to Honda for the Fuel Injector anyways and if your dealership completely wasted our time and couldn't even address a few scratches properly, how were we to trust you could handle major issues with the vehicle? While I appreciate you taking the time to respond, I must say that the lack of ownership by CarSense/CarShop is astounding.

February 23, 2021

Beautiful facility. Immediately greeted by a friendly staff. Nick quickly had a vehicle ready for a test drive. No pressure, easy process from yes to ownership. More

by Deneezp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick B
February 21, 2021

I've purchased three great cars from Carsense over the years. I've also taken friends there who made purchases as well. My recent purchase was a 2018 Mustang. After a very bad experience with Vroom, it w More

by Richie-Luke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick B
February 19, 2021

Purchased a Vehicle at Car Sense Hatfield. Salesman was Ethan Bell. Experience was excellent, was able to take my time and test drive the vehicles without any pressure or hassle, .I usually do not purchase More

by 73481223jm
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ethan Bell
February 02, 2021

I applied for financing online. That same day I got contacted by Ethan Bell. He asked me what I was looking to get. I explained I have low credit score, that I’m 6’4”, and that I must be able to fit in More

by Ronfriedrichjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Bell
November 27, 2020

Ethan Bell was friendly without being pushy and was very helpful during the whole process. The facility was clean and everything was sanitized which made us feel safe. And I love my "new" car!! More

by JRoller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Bell
November 04, 2020

DO NOT BUY THEIR ALLSTATE "Warranty". I bought a 2016 jeep grand Cherokee limited with about 47k miles on the dash from Car sense in January of 2020, 7 months later a aluminum coolant pipe started to s More

by Carnell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt and Chad
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