CarShop - Hatfield

try's to sell service work not needed.....i was told i needed brakes,but my brakes were better than half..told my brake fluid was black....checked it when i got home ...it was clear.(this happened twice). needed brakes,but my brakes were better than half..told my brake fluid was black....checked it when i got home ...it was clear.(this happened twice)..went for oil change,the installed wrong oil...prices are very high... More

I just wanted to look, buy if I found the right car, and heard there was no pressure i would have loved to buy and get it over with. You could cut the air with a knife in that place. Not what they say in th heard there was no pressure i would have loved to buy and get it over with. You could cut the air with a knife in that place. Not what they say in there commercials at all. I was way more uncomfortable in that place than other dealerships. I finally had enough badgering and i asked to speak with the person in charge. I thought for sure I would be able to engage in a reasonable and professional conversation with the person in charge. I would probably have bought a car if I wasn't so put off. I just needed a good $20,000 4door midsize car for work. Not permitted to browse alone though. If the sales man (actually 2 different ones) didn't annoy me my brain may have worked long enough to make a decision. The head boss was a wierdo to put it mildly. Paranoid, and wreaked of cigarettes. He was not comfortable in his own skin, hiding something, very insecure, yet arrogant...like I owed him an explanation for why I was pissed. Not capable of handling any leadership role. Not even able to carry a professional conversation without trying to trap and manipulate me. I do "Organizational Therapy" and have a degree in Clinical Psychology. This is an un-healthy place. Great business model, abysmal execution. I'll bet this guy would actually sabatoge competent people in his own company that he considered a threat to his position. Wouldn't take much. I thought about introducing myself, i have a national reputation for organizational rehabilitation and recovery. My success rate is vey high and I thoroughly enjoy what I do. I love a challenge. I can't help Carsence. I sincerly felt sorry for the people that work there. It's a house of cards. I just wish I hadn't driven over an hour to be so disappointed, and drive home in my old car! Why do so many car dealerships have such incompetance at the core? The people that work there and the people that go there to buy cars deserve something a lot closer to a "genuine" experience. That's my pet peeve, phonies frauds and cowards. I'm not angry, it's just so dissapointing and sad. More

We recently purchased an SUV from CarSense. I get the no-haggle, and the vehicle was probably fairly priced. But the service department proved to be incompetent. All we wanted was for the interior to be no-haggle, and the vehicle was probably fairly priced. But the service department proved to be incompetent. All we wanted was for the interior to be clean, and it was part of the condition of the sale. We took the car back 3 times for detailing service. The first time we came back for the pick up, the car was not ready and no one called to inform us. When the car came back, all of the soiled parts were still dirty. How difficult could shampooing seats be? We took it back a second time, and the car came back with similar results. CarSense offered to work on it a third time and we declined. It was obvious that the service department had no respect for their own work or for their customer's time. I'm going to spend my own money and get the car detailed at a knowledgeable place. If they can't even get a shampooing right, I feel sorry for the poor souls that have to get mechanical services there. Recently we realized there was a small cover missing from the roof rack mount. We called in to inquire about it since we are still within their 6 month "fix all" period. No one ever called back. The SUV is mechanically sound, but I would never give my business to CarSense again. And if you don't enjoy anguish over your dealer's incompetience, neither should you. More

Went in to buy car. Would not provide carfax. Would not explain why they were charging 90 bucks over Kelly blue book. Said he is not google to argue with me so I walked. My girlfriend stood horrified that explain why they were charging 90 bucks over Kelly blue book. Said he is not google to argue with me so I walked. My girlfriend stood horrified that they were talking to us like that....Christian company my xxx. More

I bought a vehicle from CarSense in Hatfield. The first full day that I had the vehicle the check engine light went on. It was in the shop for over a week. Got the car back and a week later the check engin full day that I had the vehicle the check engine light went on. It was in the shop for over a week. Got the car back and a week later the check engine light went on again. Was in for another week. When the check engine light went on for a third time within the first month I told them I wanted a new vehicle. I bought my car for $19,000.00 and they said that I could trade it in for a value of $15,000. I had only had this vehicle for one month!!! They say they are a "Christin Company" but they are far from it! They say and do what they have to, to get you to buy a car and then when you do they don't stand behind the vehicles that they sell. Now I am waiting on getting my extended warranty money back...have been waiting two months...and I have found out today that my account has been pending b/c carsense did not turn in the proper paperwork. When I call CarSense to inform them of this situation...no one gets back to me!! Would NOT recommend this company. More

I was looking to trade in an 07 Buick Lucerne and had only been offered approx. $17k on it by various dealers. I had heard of CarSense, so I decided to give them a try. I was looking for a particular c only been offered approx. $17k on it by various dealers. I had heard of CarSense, so I decided to give them a try. I was looking for a particular car : an 08 Hyundai Azera Limited with the Ultimate Package. They had a couple of them and I selected one in gold with low miles on it. I had been given a price on a similar car at my local Hyundai dealer which was thousands higher than the CarSense price. Bottom line: I swapped my car in on the Hyundai at CarSense and got $10 in change; and no sales tax to pay. And the professionalism and integrity and product knowledge of Kevin Dunleavy ,CarSense salesman, was exceptional. I would recommend both he and CarSense to one and all. And so I have, and am doing it again right here. If I had traded my car at the Hyundai dealer, it would have cost me about $6k plus 6% sales tax for a similar Hyundai. Quite a difference from what I managed to accomplish at CarSense. So, if you are in the market for a newer car and want to deal with an honest and aboveboard dealer and friendly employees, I strongly suggest that you try CarSense; you won't regret it. And I know. I have bought over 40 cars in my lifetime and this was the most painless and fairest transaction of them all. I can't wait for the next time that I am in the market for a car to go to CarSense again. Give them a try. SemperFi More

SALES WAS FINE. SERVICE STINKS. I HAVE THE CAR THREE MONTHS ONLY 5000 TOTAL MILES. GOT TRANSMISSION TROUBLE WOULD NOT GIVE LOANER CAR.THEY HAD TO SEND CAR TO DEALER. I WALK!!! OH I COULD RENT A CAR AT MONTHS ONLY 5000 TOTAL MILES. GOT TRANSMISSION TROUBLE WOULD NOT GIVE LOANER CAR.THEY HAD TO SEND CAR TO DEALER. I WALK!!! OH I COULD RENT A CAR AT A COST TO ME. BULL S....THEY SHOILD STAND BEHIND WHAT THEY SELL. WHAT EVER HAPPEND TO SERVICE. More

Since 2004, our (extened) family has purchased 7 cars from Car Sense at the Hatfield location. They have a very professional and knowledgable sales staff. The salesmen aren't comission driven, so there from Car Sense at the Hatfield location. They have a very professional and knowledgable sales staff. The salesmen aren't comission driven, so there is no need for all the usual pressure to buy when browsing, either. They even include a carfax report with any vehicle you want to look at. It really is all about customer service. You want to take a test drive? They photo-copy your liscence and hand you the keys to any car on the lot, and no sales person insists on tagging along for the ride. If the car you want was at another location, they will bring it to you for free. They even make a point of mentioning the PA state law which allows you to return any car within 7 days for a full refund. Their prices are very fair, but they don't negotiate either. However, they tell you this going in, and tell you that they may not have the best price for a higher-end car you are looking at. Still, they are pretty up-front about everything. We plan on buying many more cars from them in the future. GREAT DEALERSHIP, HIGHLY RECOMENDED. More