CarShop - Hatfield

Owned 1 yr. Hole in muffler and had buy new battery 1/14/16 - I brought my car to a local shop for inspection and an oil change. The mechanic told us we needed to replace the muffler and the battery al 1/14/16 - I brought my car to a local shop for inspection and an oil change. The mechanic told us we needed to replace the muffler and the battery already. I called the service dept. at Car sense and spoke to David. He told me its natural for the car to get a hole in the muffler and to replace the battery within a year with a car driven under 3000 miles. David was telling me that I didn't like his answers. The cars muffler tin is so thin, WE KNOW IT DIDN'T ROT LIKE THIS IN UNDER A YEAR. When my fiancee and I were waiting for the car to be finished prepping to take home, we wanted to go and talk with the mechanic servicing our car before we took it home. The sales lady, Laura Pfeiff would only let us go back there and ask questions, not letting us take a look under the car for more questions. We had to go through Laura to ask questions. Now I know why. Car sense won't do anything about it. As long as the car passed THEIR SPECS, JUST PASSING, they passed the car. I recommend that you, the customer, bring a mechanic, a knowledgeable friend and check the car yourself underneath to make sure you don't have to pay for things they didn't want to replace for you to come back and pay more money with them. This is unacceptable. Unheard of. More

To easy, no hassle, test drive any car your looking for. The best car buying experience myself and my wife have ever had in 40 years of driving!! Bumper, (our salesman) was outstanding. We went to Fred Brean The best car buying experience myself and my wife have ever had in 40 years of driving!! Bumper, (our salesman) was outstanding. We went to Fred Breans first to look at Subaru Outback and a Forester, nice sales gal but after 5 hours they didn't have what we wanted in stock and would have to order it and wait 8 weeks then they appraised our car (which is in great condition) offered us $1,300 for our Subaru Forest Limited L.L. Bean edition. We left disappointed and continued more research, my wife suggested we go to CarSense so we could test several model cars in one location. We walk in, said we just wanted to test drive only and were not ready to buy, and the salesman said which cars do you want, and here is the key, enjoy! Within 10 minutes we were driving down the road without a sales person annoying us. One day later, they offered us a great price for our car and sold us exactly what we wanted for a excellent price. You may want to stop there first for your test drives . Bob and Janice. More

Happy Customer Our experience with Car Sense (Hatfield, PA) was a positive one. The salesman, Ethan Bell, was professional in his approach and follow through. We d Our experience with Car Sense (Hatfield, PA) was a positive one. The salesman, Ethan Bell, was professional in his approach and follow through. We did not feel pressured at any time. Ethan was knowledgeable on the products and helpful through out the process. We will be going back to visit whenever we need a car and would send any of our friends as well. More

Makes car-buying a friendly experience! I have to say - if you like the price you see on the CarSense site - you should buy there. I compared my Honda pricing at CarSense with 6 local deale I have to say - if you like the price you see on the CarSense site - you should buy there. I compared my Honda pricing at CarSense with 6 local dealerships and did not think I could beat it even after the haggling I usually force myself through. I showed up at CarSense - and they got me in the car (was ready) to drive it within 10 minutes. After 60 second recap on what makes CarSense different, we were off and driving on our own. We were very impressed with the car quality - and decided to buy pending an inspection from my mechanic. When we returned, Jason greeted us and we went through the purchase process. There is literally no pressure - not on the financing, and little to no pressure on the extra warranties (which I declined). All the while, Jason kept checking on our comfort level and I think we were offered coffee or water about 5 times. For us, this low pressure model took all of the stress out of the transaction, and we left with the car and the 5-day return guarantee. My mechanic looked the car over the next day - found two minor issues (oil leak/alignment) and so I drove back to CarSense to finalize the deal and ask about these issues. There were no questions asked, and I was taken to the service desk to make the appointment to get those items fixed - free of charge! The 6-month warranty on the car is peace of mind defined. We love the car, thought the experience was great and we would absolutely recommend CarSense and buy there again. More

No Stress, Great Results! This was the best car buying experience I have ever had. Joel listened to my wife and I describe what we were interested in and the maximum we wanted This was the best car buying experience I have ever had. Joel listened to my wife and I describe what we were interested in and the maximum we wanted to spend. He then brought three different models that met those requirements for us to consider and to test drive. He waited patiently for us to discuss what we thought of each and then showed us two other models that we asked to see. We were not pressured to make a decision or look at something in a higher price range. It was even no problem for us to go home and decide what we thought was best for us. The final paper signing was done without rushing and we had all our questions answered clearly. It was a good experience all around! More

Best Car-Buying Experience I Have Had From the moment I entered the Car Sense lot until the moment I drove off in my new car, it was by the far the easiest and most enjoyable car-buying ex From the moment I entered the Car Sense lot until the moment I drove off in my new car, it was by the far the easiest and most enjoyable car-buying experience of my life. Dana went out of his way to make me feel comfortable and did not pressure me to purchase a car. His honesty and warm personality made me feel relaxed during a process that is often highly stressful -- not to mention quick responses to email and his willingness to stay long past his scheduled hours to meet my scheduling availability. I would highly recommend this dealer, especially Dana, to my closest friends and family members. More

Great Experience! I was putting off buying a car because I didn't want to deal with pushy sales people and the stress of negotiating the price. I would drive by CarSens I was putting off buying a car because I didn't want to deal with pushy sales people and the stress of negotiating the price. I would drive by CarSense all the time so I randomly checked their website one day. I found the exact car I was looking and for the price I could afford. I emailed them my interest and within a half hour John G. Called me back and we set up a time for me to test drive the car. I was in and out in less than 2 hours and I picked up the car 3 days later with the rest of my down payment. They showed me the features of the car before I took it home. I would t hesitate to call them with questions about the car or to schedule service. Great experience over all and I would definitely recommend it! More

great service experience i have had great experiences with Carsense. they are always attentive and polite, they get the job done to say the least thanks for the great service i have had great experiences with Carsense. they are always attentive and polite, they get the job done to say the least thanks for the great service history. shuttle home comes in handy More

Awesome Service I can't express enough what a great experience it was inpurchasing my 2012 Camry SE!! A very easy process without feeling any pressure either. At fir I can't express enough what a great experience it was inpurchasing my 2012 Camry SE!! A very easy process without feeling any pressure either. At first, I purchased another vehicle and was not happy with it. I returned it within the 5 day period and the process was easy without any hassle too. Then I found the Camry and it is a great fit for me and the price was perfect too. A awesome staff there and they will go out of there way to help anybody too!! Most of all, I have to give a great Thank you to my salesm, Tim...he is a wonderful & caring perdon with a great big heart!! I will reccom anyone ti go there to purchase a vehicle!! The Service depart as well are excellent too!! More

Perfection! Bought a car a year ago and still in perfect condition! Haven't had any problems so far and don't foresee any in the future! Had an amazing experience Bought a car a year ago and still in perfect condition! Haven't had any problems so far and don't foresee any in the future! Had an amazing experience purchasing my Honda. Can't wait to purchase another car in the future! More