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CarShop - Hatfield
Hatfield, PA
318 Reviews
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Showing 318 reviews
November 13, 2024
Always had a great experience with the service department. Eric, the service manager has always gone beyond what my needs are. I highly recommend any of the technicians for any work needed. department. Eric, the service manager has always gone beyond what my needs are. I highly recommend any of the technicians for any work needed. More
by johng0477
Employees Worked With
Tim Gray
June 26, 2024
My experience here was great until the service manager for Hatfield’s branch Eric decided to cancel an appointment I had with them to fix my AC in the middle of a heatwave, on his own discretion and not a for Hatfield’s branch Eric decided to cancel an appointment I had with them to fix my AC in the middle of a heatwave, on his own discretion and not at request from anyone else, simply because the mechanic who USED to work on my car there, is my ex father in law and wasn’t willing to do the work himself. The appointment was scheduled with a different mechanic. Despite politely attempting to tell him it was unacceptable and made no sense he continued to repeat the same line of xx to me on the phone over and over again. I can’t recommend anywhere whose service manager would act this petty, over a relationship he has zero part in, without even being asked. If they will do that kind of petty stuff what is to stop them from messing with your car for petty reasons? The rot starts at the top here. More
by Ari S
Employees Worked With
Eric Galante
April 03, 2024
We have bought 4 cars from this dealership, and were previously satisfied with the sales people. I recently brought my newest purchase to them for a check engine light. After this service visit in Decem previously satisfied with the sales people. I recently brought my newest purchase to them for a check engine light. After this service visit in December, the repair failed in March, and it cost me $600 to fix their mistake. Be wary of service department. This was the first time I let them service my car (in spite of previous purchases) and they messed it up. I will try to recoup my funds, but I'm not holding my breath. More
by jagafen
Employees Worked With
Service, Department
March 27, 2024
I was sold a car in June of last year, my second from this Carshop. Due to circumstances out of my control, I can no longer afford the car (9 months later). I was told today that they no longer sell t this Carshop. Due to circumstances out of my control, I can no longer afford the car (9 months later). I was told today that they no longer sell that model of car, and so they offered my barely more than half of the price I just paid off. They did not mention this TWO DAYS AGO when they told me to bring the car in for appraisal. Absolutely disgusting way to treat a repeat customer, or anyone for that matter. Will never, ever, set foot in this place again unless they are kissing it. More
by jgilliammartin
Employees Worked With
There are different employees every time. I do not blame Dan Owens for this but he is who told me to bring the car in TWO DAYS AGO.
March 08, 2024
Dan Cirotti was a pro and friend from start to finish ANNNND follow up. I found the entire experience refreshing and easy thanks to Dan!!! Go CARSHOP !!! ANNNND follow up. I found the entire experience refreshing and easy thanks to Dan!!! Go CARSHOP !!! More
by haunch1
Employees Worked With
Dan Cirotti
February 04, 2024
We worked with Dan Owens in Hatfield and had the best experience! We would definitely buy from him again. We liked the no pressure, laid back experience. We recommend CarShop for your car purchase. Th experience! We would definitely buy from him again. We liked the no pressure, laid back experience. We recommend CarShop for your car purchase. The brought a vehicle from a different location to Hatfield for us to test drive. We ended up buying that car. More
by Mj
Employees Worked With
Dan Owens
January 15, 2024
Tim was a great salesperson, good knowledge on the car’s features, explained the process in easy to understand language Good overall experience features, explained the process in easy to understand language Good overall experience More
by Johnknobl9801
Employees Worked With
Tim gray
December 23, 2023
My daughter bought an extended warranty, her differential needs to be replaced, the car has terrible vibration and noise along with trouble turning. Eric in service told my daughter he needs to do other work needs to be replaced, the car has terrible vibration and noise along with trouble turning. Eric in service told my daughter he needs to do other work first to make sure, like changing fluid??? Of course at a charge. None of which make common sense, then says he needs approval from insurance company that covers warranty, tells my daughter three minutes after she talked to him that the insurance company told him to try other things first not covered. BEWARE of this scam!!! More
by Robgkeller
Employees Worked With
Eric in service
