CarShop - Cranberry Township

Pleasant buying experience. I was greeted by a friendly staff and it only continued throughout the day. There was never any pressure or that feeling of trying to make a sale. I I was greeted by a friendly staff and it only continued throughout the day. There was never any pressure or that feeling of trying to make a sale. I would look to shop at Carsense again for my next used vehicle. More

Comfortable hassle free process I initially went in to trade in my jeep for a camaro that I had seen online. Being obsessed with the camaro I could not have been happier knowing that I initially went in to trade in my jeep for a camaro that I had seen online. Being obsessed with the camaro I could not have been happier knowing that te the dealer- Laura had worked out the financial aspect of it for me but the fact that I drive off with it with in twelve hours if me emailing the dealership! As happy as I was with the purchase didn't take me long to realize camaro might have been an impulsive decision and wouldn't work too well in the winter! Emailed Laura that night after work with a picture of a jeep similar to my old one and the next thing I knew she had gotten me reapproved for the jeep while I was at work and had the jeep transported for me from another area!! This was my first time going in to purchase a car by myself and not only did carsense go above and beyond the next time but got me back into a jeep that i am absolutely in love with!!! More

Easy, pleasant car shopping experience After a car crash where my Volvo rolled over, I wanted another Volvo, for safety, but could not afford new. By searching on-line, I found a 2013 Volv After a car crash where my Volvo rolled over, I wanted another Volvo, for safety, but could not afford new. By searching on-line, I found a 2013 Volvo XC 60 that met my needs. Monty encouraged me to take it for a test drive and then it was an easy decision, because I liked how if felt. More

bought a budget car My wife had an accident which ended in a total loss, we went to carsense to purchase a cheaper used car and left with a great mitsubishi My wife had an accident which ended in a total loss, we went to carsense to purchase a cheaper used car and left with a great mitsubishi More

2010 Mazda 6 Came here not knowing what I wanted. Salesman and was willing to test drive 4 different vehicles with me until I found a vehicle i loved. Paperwork an Came here not knowing what I wanted. Salesman and was willing to test drive 4 different vehicles with me until I found a vehicle i loved. Paperwork and pricing were very quick and painless. Felt very comfortable, very low pressure environment without the typical pushy salespeople at other dealerships. More

2012 Lexus is250 On March 23 I went to car sense to see a few cars I found online. Test drove them and decided the Lexus was goin home with me. I traded a car in, ever On March 23 I went to car sense to see a few cars I found online. Test drove them and decided the Lexus was goin home with me. I traded a car in, everything was taking car of that night. Although they were busy Monty and Seth worked together to speed up my buying process. They were a pleasure to deal with. I would recommend anyone interested in a new car go see them! More

Poor Workmanship and Customer Service The car purchasing experience approximately one year ago was pleasant and generally positive, returning for a state inspection was horrible and poten The car purchasing experience approximately one year ago was pleasant and generally positive, returning for a state inspection was horrible and potentially dangerous.My wife took the car in for inspection, she was informed that it had failed due to front brake pads and rotors. I had looked at the pads prior to setting the appointment and had not found them to be under minimum specifications. To the mechanic's credit when I took the front brakes apart the inboard face of the rotors was damaged below state safety limits. After being given an estimate for the work my wife advised the technician that I would change the brake pads and rotors and bring the car back for inspection. On her way home the car was driving erratically and making a loud thumping noise. My wife called me and asked what to do. I advised if she was closer to our home she should continue there. She called Car Sense, and was on the phone with them as she turned into the driveway. The car made a loud bang as she pulled in.It was enough of a noise that the Car Sense employee exclaimed " What was that.... are you alright. Upon arriving home I immediately began to check the car. I found that the source of the problem was that all four (4) lug nuts on the right rear wheel were finger tight. Upon checking the rest of the wheels one (1) of the lug nuts on the right rear wheel was also only hand tight. I immediately called Car Sense to advice the Service Manager at what I found. He was less than apologetic. Can you imagine what would have happened if that wheel would have come off while driving! To add insult to the situation when my wife took the car back for re- inspection despite knowing what had happened no even mentioned the incident or gave my wife the courtesy of of a personal apology. If fact the technician working on the car was down right rude to her. Needless to say Car Sense has forever lost my business in any capacity . I would advise everyone to avoid this business. More

Perfect place to buy a car My purchase experience with Car Sense was fantastic. The process was simple, quick, easy, low pressure, and great price and service!! I will definitel My purchase experience with Car Sense was fantastic. The process was simple, quick, easy, low pressure, and great price and service!! I will definitely buy from them in the future. Our salesman Monty was fantastic!! More

Wasted trip for service I had a good experience buying my BMW at Carsense, however very bad experience with service. I called saying that a light had come on saying that my I had a good experience buying my BMW at Carsense, however very bad experience with service. I called saying that a light had come on saying that my All Wheel drive needed to be serviced.. I called to schedule appointment for that purpose. Upon arrival I was told that they can not do that work. So why schedule the appointment and have me give up a morning to come out here? Ok, so at least they can do an inspection. After an hour and a half I was told it could not pass the inspection because the light was on saying that there is trouble with the all wheel drive! All in all a waste of a morning and I do not have that kind of time to waste. More

Great experience John was wonderful. So very helpful. He really took his time with us. Anyone can see he loves his job. Great experience and we love Carsense. Wi John was wonderful. So very helpful. He really took his time with us. Anyone can see he loves his job. Great experience and we love Carsense. Will tell all family and friends to see John. More