CarShop - Chester Springs

Mixed reviews My wife and I bought our first used vehicle from Carsense. We went back and forth on our decision to do business, many because of the "no haggle" pri My wife and I bought our first used vehicle from Carsense. We went back and forth on our decision to do business, many because of the "no haggle" pricing policy. I found the same car (year, colors, features) with less miles priced about $1600 less elsewhere. We chose to go with Carsense because they were closer and Greg, our salesman, was great to deal with. The car delivery experience for us was not acceptable. We arrived to the dealership at an agreed time/date to find out that there were 2 other deliveries happening at the same time. I certainly give Greg all the credit in the world to juggle 3 deliveries at the same time, but it did dilute the customer service experience for us. 3 1/2 hours later the paper work was finished and we were on our way. I was very surprised when no one reviewed the features in the vehicle with us. The keys were handed to us and that was it. We we had to learn on our own by reading things on-line and watching You Tube videos. I was also surprised of the condition of the vehicle. The interior was immaculate! Very happy to see that! But the exterior was not detailed. The car was not washed, windows were not clean, etc. It was very difficult to go over the vehicle to check for flaws. We love the guarantees of no dents and scratches, but there was no way to confirm that. I had to detail the car myself when I got home, only to find a few scratches. I also found a broken chrome fitting piece for the front fog light. We love the car we purchased, and appreciate how hard Greg works during the car buying process. I can't fault him for our total experience. More

very pleasant and great people I always have my car serviced at Car sense in chester springs and they alway do a fantastic job and in a timely fashion. I would highly recommend them I always have my car serviced at Car sense in chester springs and they alway do a fantastic job and in a timely fashion. I would highly recommend them for service and sales. More

Excellent customer service I came in for service and everyone was so friendly and helpful. It was definitely one of the best experiences I have had at a dealership before. I came in for service and everyone was so friendly and helpful. It was definitely one of the best experiences I have had at a dealership before. More

Flawless everything was taking care of They are very knowledgeable. Friendly customer service. I would recommend their service and sales to anyone. Labor rate was less then any other place They are very knowledgeable. Friendly customer service. I would recommend their service and sales to anyone. Labor rate was less then any other place I visited for service and they stand by their cars they sell. More

Hassle Free!! My family has purchased 3 vehicles from this location and our experience has been great every time! I would highly recommend Car Sense to any of my fr My family has purchased 3 vehicles from this location and our experience has been great every time! I would highly recommend Car Sense to any of my friends or family! They treat you like family throughout the entire process and service after the sale is great as well! More

Great used car buying experience. Jim was great throughout the whole process and even did a follow-up to make sure i was enjoying my new car. I had a small problem with the car and the Jim was great throughout the whole process and even did a follow-up to make sure i was enjoying my new car. I had a small problem with the car and they fixed it with no problem. More

Carsense is great i was in and out in less than an hour. When i first arrived at Carsense i was greeted and was told to browse the lot and let them know if i had any questions. It was great as i was in a hur When i first arrived at Carsense i was greeted and was told to browse the lot and let them know if i had any questions. It was great as i was in a hurry too, i was instantly in love with a BMW 335i. Mike ran my credit, got me a great rate and had the keys in my hand in less than an hour. Thanks again Mike and Carsense. More

Amazing customer service! The sales person that we dealt with was amazing. So nice and gave great customer service. Every time we come to the store everyone is so friendly and The sales person that we dealt with was amazing. So nice and gave great customer service. Every time we come to the store everyone is so friendly and helpful. More

Great service!!! I recommend Tony! Tony Saletta made the whole process easy and stress free!!! Our second car died and we went to Car Sense to see a car. Tony made the buying process e Tony Saletta made the whole process easy and stress free!!! Our second car died and we went to Car Sense to see a car. Tony made the buying process easy and he made arrangements for our rental and to have the car delivered at our door.A great place to buy cars! Thank you Tony!!!! More

Great service. Went to many other car dealers but kept coming back to carsense, they gave us the best deal on a vehicle and everyone was very attentive especially Je Went to many other car dealers but kept coming back to carsense, they gave us the best deal on a vehicle and everyone was very attentive especially Jeff Reifsnyder. would recommend carsense and Jeff as salesperson. More