CarShop - Chester Springs
Chester Springs, PA
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Great experience at Car Sense in Chester Springs Jeff Reifsnyder made the car buying process so less stressful. I love the freedom to just walk around and look at cars with absolutely no pressure. Jeff Reifsnyder made the car buying process so less stressful. I love the freedom to just walk around and look at cars with absolutely no pressure. We are very happy with the car we purchased and would definitely go to Car Sense again. More
totally happy with this car Despite outstanding service from the sales consultant, Alexis Lovell, we made a hasty decision and bought a BMW. After reconsidering our purchase, we Despite outstanding service from the sales consultant, Alexis Lovell, we made a hasty decision and bought a BMW. After reconsidering our purchase, we exercised our option to return the perfectly good BMW on the last day of the five day return policy. Alexis couldn't have been more understanding and patient with us while putting us in a vehicle with which she wanted us to "be totally happy". We love the Volvo on which we finally settled and drove away. Alexis is as professional and thorough as she is competent and genuine. This was a very good buying experience. More
Carsense: A Place Where Great Customer Service is Guarante It's been a long, long time since I've received great customer service. Carsense delivers that and more. Salesperson Meghan Lorenz was terrific in all It's been a long, long time since I've received great customer service. Carsense delivers that and more. Salesperson Meghan Lorenz was terrific in all aspects of my sales experience. From the beginning, Meghan made me feel welcomed and comfortable. She is very knowledgeable and answered all of my concerns throughout the consult, during delivery and there after. Carsense sticks by their word and really cares about their customers. I would definitely recommend Meghan Lorenz and Carsense to anyone shopping for a vehicle. Satisfaction IS guaranteed! Thank you Meghan! Thank you Carsense! More
No muss, no fuss, CarSense is a must! Truthfully, I didn't understand the difference between CarSense and a traditional dealership until I had gone used car shopping at other dealerships. Truthfully, I didn't understand the difference between CarSense and a traditional dealership until I had gone used car shopping at other dealerships. My visit to CarSense was my first [ever] visit to any dealership, and it wasn't until I went to a second that I realized what a treat it is to work with these salespeople! During my first visit I was confused about the way the car was priced compared to a few others in the area, so I left... But Joe did not give up on me! He called me back later that week and explained the discrepancy and explained to me in detail why it was still the best deal; and boy was he right. Unrelated, but still relevant, as a young woman I was not taken seriously on any other used car lot that I visited. Joe on the other hand listened to what I was looking for and immediately staged 4 cars and set me up for test drives. He patiently answered all of my questions and through working with him I was able to make an informed decision and purchase!! Thank you Joe! More
Absolutely fantastic!!! I can't put into words how awesome my experience at CarSense was. Megan made sure that we felt welcome, made sure we didn't feel like just another sal I can't put into words how awesome my experience at CarSense was. Megan made sure that we felt welcome, made sure we didn't feel like just another sale. She made sure that I found the car that had everything that I needed. You can't find a sales person who is so personable and down to earth like she is. I will be recommending CarSense and Megan to everyone I know. I can't thank her enough for all that she did! More
Excellent Experience My husband and I came to the dealership with a car in mind, and our sales associate, Alexis Lovell, was fantastic to deal with. She answered all of o My husband and I came to the dealership with a car in mind, and our sales associate, Alexis Lovell, was fantastic to deal with. She answered all of our questions, made the process extremely easy, and helped us get to a monthly payment we were satisfied with. All in all a great car-buying experience and would definitely come back again! More
Avoid getting service at this dealer. Sales is excellent, I purchased a Rogue here and it was a very easy process. Just avoid having your car serviced here. I just took my daughter's Ma Sales is excellent, I purchased a Rogue here and it was a very easy process. Just avoid having your car serviced here. I just took my daughter's Maxima in for an inspection. Was charged $575, mostly for labor to clean a knock sensor so it could pass inspection. I asked why it was so expensive and the mechanic told me I saved money because a new knock sensor would cost $795.00. I looked up the part online; real price: $9.47. These people will lie to you. This was their third strike. I'm never going back. I'm not sure if it was the same mechanic, but on a previous instance, the mechanic recommended having a fuel injector cleaning and to have my radiator fluid replaced. This was on a Rogue I purchased there. They had performed that exact service less than 2 months prior. At first they denied it, but I had the records. On yet another instance I had an oil change performed on my wife's Audi. After bringing my car home it was leaking oil profusely (a puddle of oil on the garage floor). I brought it back since they said it needed additional service, told them about the leak, it was not fixed. I had to take it back a third time for them to finally fix it. They said there was a 'double gasket' on the oil filter. I've changed my oil for more than 20 years and I know exactly what happened; the mechanic neglected to remove the old gasket. They never apologized. More
Wonderful salesman We visited Car Sense yo browse for an SUV with sufficient head and leg room for my 6’6” partner. We were met by John Seltzer and after explaining our We visited Car Sense yo browse for an SUV with sufficient head and leg room for my 6’6” partner. We were met by John Seltzer and after explaining our needs he spent about 3 hours with us and let us check out about 20 cars. We liked a couple but just weren’t sold on any. Then John suggested a Nissan Pathfinder which he found online st another Car Sense in Jersey. He had it delivered the next day and called us when it arrived. It was perfect and after driving it we were sold. John was very busy that night but made time for us again to complete the transaction and we drive it home that night. We never felt rushed or pressured. Best experience ever buying a car. I would definitely come back and highly recommend asking for John Seltzer to assist you. Thank you John! More
Amazing group of people I was treated like I was their only customer the experience was amazing. They made me a permanent customer I will be back! Way to go team! I was treated like I was their only customer the experience was amazing. They made me a permanent customer I will be back! Way to go team! More
Ray is so accommodating Came in expecting to shop a bit and walked out 3 hours later with a car! Ray made us feel very comfortable and did not push a sale on us at all. Thank Came in expecting to shop a bit and walked out 3 hours later with a car! Ray made us feel very comfortable and did not push a sale on us at all. Thank you for a great first car buying experience! More