CarMax

Jay Barboza was very helpful and attentive but document preparation by others was painfully slow. preparation by others was painfully slow. More

Mike and Debbie were the best. Mike in service took care of all my needs during maintenance of my first car, which I ended up returning but Debbie was super helpful helping me pick Mike in service took care of all my needs during maintenance of my first car, which I ended up returning but Debbie was super helpful helping me pick a new car. Thank you both so much. More

This is my second time buying a car at CarMax. Robert was very kind and patient. The whole process was smooth and stress free. Robert was very kind and patient. The whole process was smooth and stress free. More

This dealership was friendly, professional, transparent and completely pressure-free throughout the whole process. We had an appointment to test drive a car and it was ready and waiting for us when we arri and completely pressure-free throughout the whole process. We had an appointment to test drive a car and it was ready and waiting for us when we arrived. We loved the car. They took the time to answer all our questions and made the financing quick and easy. I love my new ride and highly recommend this dealership to anyone looking for a stress-free car buying experience! More

I purchased a vehicle from CarMax Sacramento South after specifically asking how my MaxCare coverage would work. The salesperson, Marc, told me that for a covered repair, my maximum out-of-pocket responsibi specifically asking how my MaxCare coverage would work. The salesperson, Marc, told me that for a covered repair, my maximum out-of-pocket responsibility would be $600 and MaxCare would cover the rest. When I recently had an actual covered repair, I learned that I could be responsible for additional diagnostic and labor charges above the $600 deductible. I contacted Marc again, and he confirmed the same thing to me in writing: “$600 for you and the rest should be covered by MaxCare.” I then contacted CarMax Customer Relations and opened a formal case. CarMax told me the written contract works differently and refused to take responsibility for what I was told at the time of sale. My issue is not with MaxCare. My issue is that the coverage was explained to me one way when I purchased the vehicle, but the actual contract works differently. Had this been explained accurately, I would not have purchased the vehicle under those terms. More

Tom the sales guy was great, it was an easy process, no real hassle or pressure. real hassle or pressure. More

This was least stressful experience of buying a car I ever had in my life. We made an appointment a few days before. We were immediately greeted at the door by Juan who confirmed our appointment and too ever had in my life. We made an appointment a few days before. We were immediately greeted at the door by Juan who confirmed our appointment and took us to his desk where the buying process began. We knew beforehand exactly which car we wanted as did Juan. He was friendly, patient, courteous, professional and answered all our questions well. We test drove the car and loved it. My husband and I both had excellent credit ratings and we made a generous down payment. All papers were digitally signed. Juan gave me a very good lesson on how to operate the vehicle, as we had our other car for 20 plus years and we really needed a second vehicle. All this under two hours. More

Just finished my first car buying experience with carmax. Was a shockingly easy experience. I worked with two separate salespeople, David and Andre, and both made my life easier and did not add any stress to Was a shockingly easy experience. I worked with two separate salespeople, David and Andre, and both made my life easier and did not add any stress to the buying experience. I experienced nothing but professionalism, kindness, and an eagerness to help. More

Great customer service good value for the cars excellent experience I love my new car experience I love my new car More

An amazingly stress free experience from start to finish. We test drove 2 cars and purchased one in under 2 hours. We also got an amazing buy back on our previous car. Charles was personable, kind and grea We test drove 2 cars and purchased one in under 2 hours. We also got an amazing buy back on our previous car. Charles was personable, kind and great at answering all our questions. Everything was clear cut, from our online submissions to the final paperwork. I was able to get the exact car I wanted, only a year old with only 3500 miles with all the trim I wanted as well. Would definitely recommend and use again for future car purchases More