CarMax

Had a minor problem and they were quick to take care of it. Very nice support staff. it. Very nice support staff. More

very professional and easy to work with. They were as up front about everything as humanly possible. Colin did a great job of walking me through the process and helped with any additional They were as up front about everything as humanly possible. Colin did a great job of walking me through the process and helped with any additional questions I had. The service dept was exceptionally courteous and handled my concerns with a very positive attitude. More

We were allowed to browse the parking lot without harassment and completed our entire transaction of trading in a vehicle with the purchase of another without any issues. Easiest vehicle purchase I harassment and completed our entire transaction of trading in a vehicle with the purchase of another without any issues. Easiest vehicle purchase I have ever experienced up to this point and I have bought a lot of vehicles in my lifetime! We were offered a higher trade-in value than expected to our great surprise to the extent that I broke out in tears. It somewhat bewildered our agent but after explaining the difficult circumstances we had been going thru lately he seemed to understand. He was very kind. Thank you for the no pressure zone and willingness to answer all our questions. We were treated with professional courtesy and kindness and everyone seemed happy to work there which was refreshing. Thank you for a great experience. I would recommend CarMax to anyone I know buying a car. More

Easy. Transparent. Zero pressure. Win and the rest of the staff went above and beyond. Thank you. Transparent. Zero pressure. Win and the rest of the staff went above and beyond. Thank you. More

This has been the best car purchase/trade in experience I have ever had in 30 years of car purchases. have ever had in 30 years of car purchases. More

Happy with the experience, with one exception. After we signed the paperwork and wrote out the check, we found out that there was only one key fab. This should have been disclosed earlier. Now After we signed the paperwork and wrote out the check, we found out that there was only one key fab. This should have been disclosed earlier. Now I can’t get a return response from my sales person. I’ve left two voice messages and two text messages, with no response. Not happy with the after sale service (or lack of)! These keys are very expensive. More

Did not detail the car I bought it was filthy inside and out very bad business practice. out very bad business practice. More

Dealer was friendly and efficient and let me test drive a few weeks ahead of purchase without any pressure to buy that day. few weeks ahead of purchase without any pressure to buy that day. More

The latest purchase wasn't my first. However, it was the first trade in that I had done. When arriving I wasn't set on a new car, just selling the older one. But I saw the benefits of However, it was the first trade in that I had done. When arriving I wasn't set on a new car, just selling the older one. But I saw the benefits of the trade in and took a look around. My salesman, Steve, was a big help. And I especially appreciated the more streamlined "check out" procedure. More

The office staff and Joe our salesman were amazing. I wish I could say the same about their service shop. When I test drove my car once you hit about 30mph there was a loud whistle. We reported it and I wish I could say the same about their service shop. When I test drove my car once you hit about 30mph there was a loud whistle. We reported it and did our own research on common fixes. When we went back a second time we told our salesman there is a known problem with the ski rack can we please remove it and test drive it again. It took them A WEEK in the service shop to say it was fixed. When we went back the ski rack was still on and we took Joe on a test drive for the whistle to still be there..... we took it in our hands to remove it ourselves as the service shop couldnt do one simple task that we did all the research on. We removed it and fixed the whistle. Joe was beyond apologetic for their incompetence which it wasn't his fault and he was amazing. I feel bad for all the salesmen that have to deal with the service shop and how many sales they will lose because they REFUSE to do their job even when the fix is explicitly wrote down. If it wasn't for Joe I would have taken my business elsewhere. I hope Joe sees this and understands he was amazing with great communication. That service shop needs a full revamp, training or QC. If you habe a car there that has to get service done I wish you good luck and know it wont be fixed correctly. More